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Rated 3.7 out of 5 by 289 reviewers.
Rated 4.0 out of 5.0 by HVAC The HVAC fan was very loud and blew directly on the bed. August 7, 2014
Rated 1.0 out of 5.0 by Beds were comfortable I would not recamend this hotel to anyone. for the value of money it was not worth it stay here. August 7, 2014
Rated 5.0 out of 5.0 by Try the room service! Ordered room service breakfast twice and lunch once. All the food was very tasty and fresh. Portions were large and prices were very reasonable. Never longer than 20 minutes from order to delivery. Exceptional! August 6, 2014
Rated 2.0 out of 5.0 by Friendly service Air conditioner rattled and I reserved two beds and was given a king instead. TV service was poor. All channels was snowy. August 6, 2014
Rated 4.0 out of 5.0 by Comfortable bed Comfortable bed and pillows. Front desk was helpful with places to go and things to see. August 6, 2014
Rated 4.0 out of 5.0 by A Walk From Beale Street This is the hotel you want to stay if you want a stone throw away from Beale Street and great restaurants. My family and I enjoyed the rain and the experience of meeting others from different states and countries. When we arrived to the bedroom, the beds were comfortable and the water was hot. A Great Stay! August 5, 2014
Rated 5.0 out of 5.0 by Perfect location If you are interested in the Downtown Memphis area, this hotel is in a great location for the price. The valet staff are top notch. We will definitely stay here again. August 5, 2014
Rated 5.0 out of 5.0 by The staff was excellent! I don't stay in many hotels where the staff are truly excellent and as attentive as the staff was during my recent stay in Memphis. From check-in to check-out they were helpful and always smiling. There were other nice touches such as toothpaste and two toothbrushes stylishly displayed in the towel arrangement in the bathroom. As a Priority Club Platinum member the recognition was great. I want to especially recognize Shannon, Anthonea and Dana they are a great team! August 4, 2014
Rated 4.0 out of 5.0 by Great all the way around Excellent. Access was easy to all we wanted and needed to do. Very concerned staff about my son and his medical condition. It was very appreciated. August 1, 2014
Rated 1.0 out of 5.0 by A trip back the 1950's The arrival at the hotel was met with a stern and curt manager. He was not friendly nor welcoming. Our party consisted of 6 ladies on a girls trip to the city. We were given keys where one worked and one did not have a entrance strip. Saturday our bathroom had water on the floor from leakage from the room above us. We were informed the guest above us was taking a shower and could not be disturbed. Thirty minutes later we were still in the same situation of water and leaking from the room above. The part that disturbed me was the water was leaking into our room but the guest staying above us could not be disturbed per request of the manager on duty. After making a trip downstairs to the front desk to inquire about the situation we were met with rudeness and told " everybody has problems" "get in line" and " we are use to being nasty". You will have to wait because I have another guest I need to take care of. The manager on duty left us in the lobby in the hands of a desk clerk who had no authority to do anything. After waiting 30 more minutes he returned and said, " okay I will speak to you in my office"...as we approached his office he stated," not the entire klan" oh no....so he had his nasty conversation in the hall with his cook looking at us like we were scum. He could not answer as to why our room problem was not a priority for him and why he could not contact the guest from which the leak was coming from. He offered us a breakfast, reward points, and he would move the people in the leaking room only to a sister hotel upon which there was not availability . This was not acceptable because we were a party of 6 occupying 3 rooms. He was not going to accomdate the group and talking to him became pointless. The maintance man arrived to let us know the problem was fixed. We all left the lobby in shock of what we just witnessed individually and collectively. We felt like we had traveled back in time to the 1950's. July 30, 2014
Rated 5.0 out of 5.0 by Great staff and nice place. Had a great stay. Elevators are a little tricky sometimes doors would not open but all in all nice place. The staff was a pleasure to deal with. July 30, 2014
Rated 4.0 out of 5.0 by Great location Need to pay extra for parking. Room air vent blows directly on bed, but I like to sleep cold so it didn't bother me too much. Other than that, great stay! July 29, 2014
Rated 5.0 out of 5.0 by Great Stay, as always! We've been going to Memphis for several years and always stay at the Holiday Inn Select. It is a clean and safe Hotel with a friendly staff, the prices for rooms are great for the area. Its location is wonderful, as you can walk to Beale St. to see the sights. My only "con" about this hotel is that it is very difficult (it seems) to get a poolside room. They do not honor customer reservation requests for specific room types and its more or less, first come, first serve for specific rooms or floors. You would think a guest who makes a reservation 3 weeks or more ahead would get a priority on the type of room they want over someone who does not have a reservation. July 28, 2014
Rated 4.0 out of 5.0 by Good! Overall, good. No Shampoo in bathroom Elevators were very slow $20 to park, valet only, valet had no phone. July 28, 2014
Rated 5.0 out of 5.0 by Great hotel staff and location We went to visit family and went to Redbirds game. Wonderful staff! Great location! July 27, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Great location, clean rooms, friendly staff - will definitely stay here in the future July 27, 2014
Rated 5.0 out of 5.0 by Very comfortable hotel Very comfortable hotel with good attentive friendly staff and in a great location close to Beale Street and the ball park. Only negative comment I have is that an an elite member I did not receive the promised 500 welcome points but this should not detract from what is a lovely hotel. July 27, 2014
Rated 4.0 out of 5.0 by Vacation Enjoyed close proximity to Beale Street. Felt safe in the area walking around. July 26, 2014
Rated 5.0 out of 5.0 by Comfortable bed great service Excellent service, nice renuvations, great breakfast bar. Very nice pool area. Too loud on Wed night (bike night) when having a room on facing union st.. Fitness center has elyptical that needs tightening on the arm extension devices. One treadmill inoperative. Overall, a good experience to be had for most. July 25, 2014
Rated 2.0 out of 5.0 by no good to me When checking in we were required to pay up front. We put part on a debit card and the other part in cash. They charged the cash portion on my card causing a overdraft fee that I am now stuck with. On top of the embarrassment of being at a restaurant and being told that my card would not go thru. Also no one explains that at check in they also charge an extra $100 to your card for incidental. July 24, 2014
Rated 3.0 out of 5.0 by Memphis Blues We held a family get ta gather & it was my big ideal to stay @ your holiday inn(bout 12 rooms) anyway one member flight arrived at 11am, she went to the hotel & was assured that she would b allowed to ck in when a room becomes available, she left, toured the city & returned a few hours later to learn that all available rooms had been issued to an entire family of folks having a family reunion. Needless to say we weren't happy to hear that & your staff did zero to make it right.As a IHG member ive come to expect better. Really no reason for her to sit for hours waiting on a room when several peeps who came after she did, got one on the spot July 23, 2014
Rated 5.0 out of 5.0 by Great Location & Friendy Staff Outstanding stay with friendly staff, easy check in, good valet parking with easy access to your car. Clean comfortable room and bed. Good breakfast, great location. July 20, 2014
Rated 2.0 out of 5.0 by Comfortable Bed at Least... This hotel is in a fabulous location, however it needs to update its soundproofing. The noise from the street is terrible. The wait for the elevator was excruciating and I did not like having to pay $20 per day to park my car. July 19, 2014
Rated 5.0 out of 5.0 by Staff Derrick was extremely helpful throughout our stay. July 19, 2014
Rated 5.0 out of 5.0 by Fantastic facilities and customer service Please stay here and experience Beale street. Great food and great service. Close to everything that is needed. July 17, 2014
Rated 5.0 out of 5.0 by Magnificent Customer Service Awesome staff. Everyone cared about providing you the best service they could in every area in which me and my husband utilized. Front desk and porter July 17, 2014
Rated 4.0 out of 5.0 by Most everyone working at this hotel were helpful, nice, and smiling I had a great time staying at this Holiday Inn Downtown Memphis...the place has character that stands out and kept me smiling. I would have liked different kinds of sheets. There was a water problem on the floor of the bathroom after showering...The elevators were a bit slow, but Life is there at this HI in downtown Memphis and so is congeniality...good people and life is all about people! Thank you for a nice stay! July 16, 2014
Rated 5.0 out of 5.0 by Excellent Location and Staff We recently stayed, along with family and friends, in 40 of your rooms, for my daughter's wedding at a venue in Memphis. The location was perfect for all of our guests to enjoy the sights and sounds of Memphis along with being conveniently located to the venue. The staff was excellent and very accommodating to any request that we made. The rooms were clean and very comfortable. Service staff was excellent. The only upgrade I would suggest, is to the elevators, and actually while we were there, they received word that all of the elevators would be replaced in the next year. This Holiday Inn certainly helped to make the visitors for my daurghter's wedding enjoy their stay, all of our guests left Memphis claiming they "had a great time!" July 16, 2014
Rated 5.0 out of 5.0 by The hotel was outstanding. The hotel staff outstanding. The coffee shop which is suppose to open at 5 am needs improvement. On Saturday 12 July @5:45 am it Required the front desk to find the person working in the coffee shop. On Sunday 13 July @ 5:30 am when my wife and I were checking out and attempting to get coffee the person working was complaining about why the sign says 5 am and she is never ready until 5:45. Needless to say we just left without coffee. Again overall the hotel was amazing and the staff was very friendly and helpful. July 16, 2014
Rated 5.0 out of 5.0 by Would highly recommend you stay here Stayed two nights different from what we had booked - and staff was more than accomadating making the changes! Rooms were clean and very comfortable. Room was near eleavators and ice machine and pool so was a little concerned about noise - but never heard a sound. Thank you all for a great visit to Memphis! Price and location were wonderful. July 14, 2014
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