Rated 3.8 out of 5 by 311
Rated 5.0 out of 5.0 by MESPal Very nice
We were on our way to Little Rock for a wedding and about 15 minutes before leaving we decided to book a hotel in Memphis instead of taking our chances and we're very glad we chose this hotel. It was a very nice experience and the staff could not have been more accomodating and nice. The hotel was very clean, room was very nice and it was easy to get to and close to Beale St. We won't hesitate to stay here again.
June 9, 2014
Rated 2.0 out of 5.0 by Gator22 First and Last time in Memphis
Even though the room was OK the air was so loud we could not sleep with it on. We had to call several times for someone to bring us a clock as some guest before us decided to take it with them. Was going to eat in the cafe attached to the hotel but there was no air and after sitting for almost 45 minutes decided to go downtown for dinner both nights.
June 8, 2014
Rated 3.0 out of 5.0 by shamlucky room
some parts of the bedroom were not clean.
The coffee maker had the previous used beanbag.
Some parts of the bathroom were not clean.
During night, people were loud, yelling, fighting, drank in the hallway, but we didn't contact. If some workers patrol, if would be awesome. If we have a flat ope free parking, it would be great.
June 5, 2014
Rated 5.0 out of 5.0 by franklyjan Great Downtown Hotel
Read reviews on Trip Advisor and agree with the majority that for the value this is a very nice hotel to stay in if visiting downtown Memphis. Easy walk to Beale Street and other sites, amenities. I highly recommend.
June 5, 2014
Rated 4.0 out of 5.0 by etrain55 Good hotel, Great location
2 blocks off Beale. great location to lots of cool things to see / do. Nice rooms...overall slightly dated, but you don't go to Memphis to stay in the room. Very safe with valet parking (only valet...no self park and it's 20$ per day on top of your bill).
We had some elevator issues...but one was always running at least. And the 11th floor is a pretty nice heighth for the view...as long as the elevators work.
June 2, 2014
Rated 5.0 out of 5.0 by LarryB55 Location, Location, Location
It was our first trip to Memphis and it will not be our last. Across from the Peabody and couple of blocks from Beale Street made the stay for us. The hotel just finished its complete remodel. Rooms were nice and clean, at least for our standards as flat landers from Illinois. We let the valet take the car and we didn't see it until we left. The walk to all our events were a comfortable distance. We did the Beale St. gig both nights and had a ball. An item that we could see that needs improvements is to make sure the elevator controls are updated to the 2010's. They seem to have their own minds and we didn't know for sure if they would even stop on our floor. We took it UP several times to make sure we were able to get DOWN.
May 22, 2014
Rated 4.0 out of 5.0 by BFG STL Location was awesome
The location was awesome in reference to Beale Street! The only issue that I had is that we checked in Friday and checked out Sunday and our room was never cleaned. I would like to commend the front desk staff and the restrauant staff for their excellent customer service and courtesy. The issue with the room not be cleaned was given immediate attention. I would definitely stay there again because of the location and the reasonable pricing. Also the valet service was a plus
May 21, 2014
Rated 4.0 out of 5.0 by z350tom Great Location Near Beale Street
Just two blocks from B. B. Kings' BBQ restaurant on Beale Street, the Holiday Inn hotel offers a comfortable stay and friendly desk staff to greet you. My room was spacious and well appointed. Everything was great except I notice a small leak of water coming from the ceiling in the bathroom when I awoke in the morning. Parking is valet and $20 per night but very convenient. Next time I'm in Memphis, I'll be back.
May 9, 2014
Rated 1.0 out of 5.0 by Rfredrick Dirty and outdated.
I stay in many IHG properties. This might be my worst experience in one. The day I arrived the hotel went to mandatory valet parking for $20 which in my view didn't match their website details on parking. Which I looked at before booking. The hotel smelled like mildew when walking the halls. The room was very outdated, the toilet had water stains in it. There was some construction work going on so I'm not sure what they were doing but it was loud at times and dirty. Construction materials were left laying in the halls. Front desk associates weren't the friendliest either.
May 7, 2014
Rated 2.0 out of 5.0 by Tramalama Dingy and outdated
Couldn't really believe this was a Holiday Inn. Not the least bit bright or modern. Terrible elevators. Television straight out of the 1950s. Keys that consistently didn't work. Parking was a nightmare, even at $17 a day. Workout facilities were embarrassing. Not good at all.
May 5, 2014
Rated 3.0 out of 5.0 by Neu52 Comfortable room, elevators in disrepair
Comfortable room, pleasant staff. A bit disappointed in the parking as much of the lot was blocked off. After parking in the basement, we discovered that the button for the basement in the service elevator was broken and the elevator had obviously been in disrepair for quite some time. No hand towels were left in the room on day 2 of our stay. Also, the room directory says that coffee is available in the lobby from 6 - 10 AM. When we asked in the lobby, it was not available and the staff was totally unaware.
April 16, 2014
Rated 4.0 out of 5.0 Nice Hotel Great Location
Hotel was nice, staff was friendly and helpful. There is work being done on the hotel, but it's not intrusive. It's an older hotel and that's evidenced by the snails pace elevator, but even that's not a problem. The room was clean and the bed was extremely comfortable. I slept like a baby. I loved that it's in walking distance of Beale St and the forum. I would definitely recommend this hotel. I didn't like the can coke machines or the way the shower door was, but if those are the only complaints, the hotel is doing pretty well.
April 13, 2014
Rated 4.0 out of 5.0 by Kimosabe Nice room even thought in need of updating
Good location to Beale St., hard to park though. Front desk persons courteous and helpful. Will stay again next time.
April 9, 2014
Rated 3.0 out of 5.0 by RichieL dead bed but great people
Unfortunately, the bed had reached the end of its useful life years ago. By the second day, back was very painful. Staff had to reach out to a contractor to get a piece of plywood to try to bridge the sinkhole.
Business center was limited - fortunately there was a fedex nearby.
Ventilation system was extremely noisy.
April 4, 2014
Rated 4.0 out of 5.0 by Butterman Location, location, location
If it wasn't for the location, I probably wouldn't come back. They are currently remodeling which is good cause it's an older hotel and the rooms reflect it.
April 1, 2014
Rated 4.0 out of 5.0 by Geeves Graceland visit.
The Hotel was fine. Probably no more or less than one should expect for the price and the Holiday Inn Group. We were a little disappointed to be in a room directly overlooking the car park, but it was a very big sporting weekend in Memphis (unknown to us when we booked). Room was quite a good size.
Amenities were as advertised and location is good (although not Beale St). However, we wouldn't have wanted to be any closer to Beale, which is very busy and very loud - definitely a younger, partying street.
No facility to make anything but coffee in the room - tough on tea drinkers (not uncommon in the US). We did not eat any meals (other than breakfast) in the hotel, but the bar was pleasant and all staff very friendly and helpful.
April 1, 2014
Rated 1.0 out of 5.0 by WHAT WEDDING Construction noise and terrible tv reception
I was very disappointed in this hotel. I was not informed when I booked it that there was construction going on 7 days a week. In addition, not a single TV channel came in clear. I wanted to spend a few hours on Saturday resting before a big party evening, and with the noise from the construction and the snow/ white noise on the TV it was impossible.
March 27, 2014
Rated 3.0 out of 5.0 by Road Tripper Cleanliness & Staff Friendliness
Our room was not up to the standards we have become accustomed to when staying at Holiday Inn Properties. The room was not as clean as we would expect.
The front desk staff was only as helpful as they had to be and with the exception of one young lady on Saturday morning, we felt they were rude. They also made no recognition of the fact that we are Priority Club Members.
On March, 2014 road trip, we stayed in 9 Holiday Inn Properties and this was the only one in which we were not satisfied.
March 27, 2014
Rated 2.0 out of 5.0 by Scb1942 Disappointed
Inattentive staff during check-in. Constantly interrupted by telephone and other staff members.
Parking garage was too small and poorly lit.
Room was poorly maintained with poor caulking around sink and toilet. Furnishing was old and worn out in the room.
Elevators were noisy and interior was scratched and poorly cleaned.
March 26, 2014
Rated 2.0 out of 5.0 by CJBd Disappointed
I have stayed here on business trips in the past, besides for the remoding preiod, I had a good experience. This trip was a geataway for my husband and I. When arriving, I asked the front desk clerk if she had a room facing the Peabody. I had stayed in a room like that when on business, it was a a great view and wanted to share this with my husband. The clerk didnt know which rooms faced that direction, then asked someone else. We we ended up on the 12th floor facing the opposite direction with the view being the roof top of an abbonded building. Ok, we will make the best of it, just don't look out the window. My husband sat on the end of the bed and the front of the bed came up, it was not secured to the wall or headboard. The room was not clean, it was run down, I dont think the renocation has reached that floor yet. The ice machine was right next to our door. We could hear it running all night and everyone getting ice out of it. I have learned my lesson, do NOT ask for anything special when checking in. The staff is not friendly at all.
March 26, 2014
Rated 3.0 out of 5.0 by Jr1961 Comfortablet bed
We stayed 2 nights in Memphis, the hotel is in a great location, across from the Peabody hotel and just a couple blocks from Beale street. We asked for a street view room, and at 1st that is not what we received, but after calling it was not problem switching to another room, in fact they upgraded us to a suite, which was nice. Checking in went well, what we didn't like was that the elevators are very slow!!. And to have to take the service elevator from the parking ramp was AWFUL. That is not right!. I know they are doing renovations, but having a different elevator from ramp would be nice, instead of having to get off on a different floor and walking down to ramp. didn't like that at all. Overall, service was pretty good, everyone seemed friendly and helpful, just not impressed with elevator system.
March 25, 2014
Rated 4.0 out of 5.0 by yxy55 great service and location
Check-in staff was great and room was nice. Elevator was only issue being slow and heard broke down from other guests.
March 23, 2014
Rated 4.0 out of 5.0 by BessM Thank you for a great weekend
I would absolutely recommend this hotel to anyone looking to stay in downtown Memphis. It is in a wonderful location as it is in walking distance to most of the downtown attractions. There is also a great trolly that picks up 1 block away from the hotel for those who do not want to walk.
The staff was amazing. They were very friendly and made us feel right at home. They had some great suggestions and tips for making the most of our stay and were an absolute delight with every interaction.
As far as the amenities, it is pretty much what you expect from a Holiday Inn. It isn't quite as nice as a luxury hotel, but it is very very comfortable. No complaints whatsoever.
The only downside to the hotel was that it was under construction. This was almost unnoticeable except that the elevators were a little dirty and didn't seem to be running as efficiently as you might expect.
Overall, I would say the Holiday Inn is a great place to stay and would absolutely stay there again.
March 19, 2014
Rated 2.0 out of 5.0 by todall First time to Memphis
I gave conservative stars in the ratings. Its all about location and this one is walking distance to Beale St. Can't compare other hotels but friends with us say the Peabody had much bigger rooms (probably priced considerably higher).
Small double beds, Very Tight Bathroom quarters, Furniture ok, but feels dated in hotel with small ceilings and bathroom.
Didn't eat the food in hotel, walked to restaurants nearby.
Its unfair to give a bad rating for the hotel as I can't compare it to others yet.
I would tell friends, "ITS OK".....they won't be staying in the room much anyway.
March 18, 2014
Rated 3.0 out of 5.0 by Tina11 always ask if there is construction going on!
It would have been just fine and the location was excellent, but the construction going on was awful! Especially after a night out on the town!
March 18, 2014
Rated 3.0 out of 5.0 by blubyoumon one night
Good.. great breakfast. get the western somethng? the location is great. the nicest holiday i have ever stayed at.
March 16, 2014
Rated 4.0 out of 5.0 by Rhea Vue Helpful and Friendly Staff
This Holiday Inn on Union St. in Memphis, TN is well located, has a nearby trolley stop and is not too far off Beale St. My party and I were there at spring break and they were very busy. Our car could not be valet parked. Our confirmed reservation met a snag and we were put into a room, but found someone in it. We were put in another room which was close to the elevator and the ice machine. The problem was solved with a smile and in a short time. Everyone working there was very nice. Our tours were set up for us. The restaurant/bar was nice and there was a snack bar with exotic coffees and treats if you didn't want a full breakfast. No complaints really, but I will say the bathrooms are tiny, and I was in a room with 2 other women, so we could have used one a bit bigger. Overall, the hotel was nice because they hired people who did their jobs with a smile.
March 12, 2014
Rated 4.0 out of 5.0 by Irishroots Parking
Hotel garage was full when arrived at 5 pm on Friday. Directed us to One Commerce Square parking garage across street at $6.00 per day per Holiday Inn parking staff. Sign at entrance to One Commerce Square also said $6.00 per day. At self checkout at 9:45 am on Sunday from the parking garage, the charge was $22.00. Confusing at best.
Cleaning staff also did not completely finish cleaning the room Saturday. Had to remind them twice to get it corrected.
March 12, 2014
Rated 5.0 out of 5.0 by Charlie1956 Great Renovation
This hotel really looks great. The recent renovation updates this hotel and makes it very competitive with newer hotels in the area. The front desk staff was excellent and the bell staff was very friendly and accommodating. Great Value!
March 4, 2014
Rated 4.0 out of 5.0 by travelmom40 Issues were dealt with / great statff
We had some issues, as the staff will remember.
We had driven 12 hours. I had asked for a renovated room after reading reviews. I never had a clue that my mom, who was traveling with me, would be sensitive to the paint fumes. She has terrible allergies. At 2:30 the first morning after that evening we checked in, she woke me up and we were moved to a new room.The staff gave us a free breakfast. Breakfast, by the way was VERY good.
The next night we stayed was coming back through, after we traveled through MS. They gave us a room up on the 14th floor so the allergy thing would not be an issue. It wasn't, but the carpet in front of the door was wet. I did call the front desk. They offered to move us again. We didn't move this time. They very graciously gave us another free breakfast and lowered our bill.
THE STAFF is AMAZING. They are working in less than perfect surroundings, as it is an old buildking. Beale St is close by and a big draw for the hotel.
Keep improving. I know the place will be great after it is renovated. The rooms that have been redone are very nice. They are small but nice. If you do need more room, I would recommend asking for a suite. We were put in one at 2:30 AM the first morning and it was roomy and comfortable.The double room is really only good for probably two people.
February 26, 2014