Rated 3.7 out of 5 by 269
Rated 5.0 out of 5.0 by Omers1 Relax and enjoy!
The downtown location and it's proximity to Beale Street drew us to this hotel. The staff and very friendly and the accommodations were great. We did not eat thee but we did us the bar in the evening and the coffee shop in the morning, both were great. I highly recommend this hotel when staying in Memphis.
August 19, 2014
Rated 5.0 out of 5.0 by SherVol The Staff was FABULOUS!
The Staff at this property was wonderful. The front desk team was so personable and friendly that it made us very happy with our choice of hotels right from the very beginning. Then after a fun night out on Beale St, the girls in the bar were just WONDERFUL. So nice and friendly. They took our orders quickly and efficiently and were so fun and nice that we were glad that we had our late night snack and cocktails at the hotel.
Good job on training that being nice makes a person's trip FABULOUS!
August 18, 2014
Rated 1.0 out of 5.0 by RM560 Very Disappointed
On check-in, staff didnot appear friendly or welcoming. Staff just checked me in and gave me my room key along with my internet access code which I was not able to use. I have gotten a more welcoming gestures from cheaper and lower valued hotel like call on my room to find out how things were to my satisfaction. Room itself is noisy, and in need of a lot of repair or updating. Road noise is horrendous in my room specially with motorcycles. During my stay, staff were no more helpful than my initial contact. I was waiting for a staff's attention in the frot desk while she was on the phone just to get a change. It sounded like a personal call. Breakfast option was no less satisfying. The only shing light to this stay are the valet parking staff. Very gracious and fast. This is Holiday Inn Select...I expected more from the flagship hotel. Needless to say, you will not have my recommendation for this hotel.
August 17, 2014