Rated 4.4 out of 5 by 97
Rated 5.0 out of 5.0 by umgrad13 University of Memphis Hotel
Awesome hotel. Directly across the street from the University of Memphis. If you are coming to campus for a visit or event this is the place to stay. It is always clean and ready for guests.
October 6, 2014
Rated 5.0 out of 5.0 by Mr. Dollar Bill Comfortable bed and great service.
We were satisfied with our stay and breakfast. Not happy that cold drink machines were out.
October 1, 2014
Rated 5.0 out of 5.0 by Shea 52 Excellent Hotel
The hotel staff are very knowlegable and friendly. The hotel is in good distance to Beale Street. It is definitely in a good location. We always feel safe when staying at this hotel. I would highly recommend this hotel.
September 17, 2014
Rated 5.0 out of 5.0 by ButterCup!09 Excellent Hotel
If available I always stay at this Holiday Inn when in Memphis for business. The hotel is always fresh and clean and my accommodation is always roomy and comfortable. The staff are very friendly and efficient. I have also enjoyed looking at all of the Holiday Inn history memorabila located on an upper floor. The exercise facility is adequate and I've used it many times. Over all a pleasant stay, I've never had a bad experience at this Holiday Inn.
September 15, 2014
Rated 2.0 out of 5.0 by travel weekly Dirty Bathroom
I arrived late to check into hotel and there were no other rooms available. The reservations had been made about two weeks in advance. When I got into the room, the room appeared clean until I went into the bathroom. There was a dirty cleaning rag hanging from the shower curtain rod. The bottom of the toilet seat had urine lines still on it. There were urine spots on the rim of the toilet and on the toilet seat itself. I always clean the toilet anyway, but that is just lazy. Afterward the staff was very apologetic and informed me they would pay attention to the bathroom when they cleaned the room. When I got off work, I walked into the bathroom and the dirty cleaning rag was still hanging on the shower curtain rod. At least I got some new shampoo and soap though! This was the first time u had stayed at this hotel in Memphis and it will be the last. I have already informed the travel agency my employs uses to not book this hotel for me or anyone else with the company.
September 13, 2014
Rated 4.0 out of 5.0 by nails79 Great Service
Pleasant Stay. The staff is very friendly and helpful. It would be nice to see them extend the fitness room and update and maintain the equipment. All in all a very nice stay.
September 2, 2014
Rated 5.0 out of 5.0 by johniey Excellent hotel
I had an extended stay. The staff quickly learned my name and made me feel quite at home. The facility, staff food, and all other aspects were above par. I would certainly recommend this hotel.
September 1, 2014
Rated 2.0 out of 5.0 by LadyJ061370 Poor service
Compared to most Holiday Inns this was the worse one. I was there for a funeral and when we arrived we were told our reservation was canceled. I chatted with a representative online the day before to inquire if we arrived the next day instead of at 3pm the day of check in can we still come. The said yes because we will be charged because we haven't checked in at the check in time. I said we maybe late due to traffic and the rep said they would note the reservation. One lady was very rude and asked me did I have a "paper copy" of my reservation. I went to the truck and brought it back. She said they cancelled our reservation but they charged us. The other lady said "give them the room" and I said thank you. When we got to the room we went to the desk to get towels because we had 6 people and only towels for 4. We were told wait until the cleaning lady comes around. The we asked about if the laundry facilities we were told to walk across the street through the construction area to the laundry facilities at the college??? The directions were so badly given to us that we decided to go to a local laundry mat in the city. We inquired about food in the hotel and appeared we were being a burden to the front desk so we just gave up and I told my family when we come back to visit family we wouldn't stay here anymore. No matter what city I visit I always try to go to Holiday Inn suite because I always have a great experience with the one in Denton where my son attends college. I was very disappointed in this one.
September 1, 2014
Rated 4.0 out of 5.0 Nice room but I didn't like any of the pillow options
I met about 7 different employees. 4 were great reflections but 3 were average or not on their game that day. I wish there was a pool.
August 25, 2014
Rated 4.0 out of 5.0 by GrandIsland One night stand
Very nice quiet stay in a quiet neighborhood. Great location away from the highways.
August 21, 2014
Rated 5.0 out of 5.0 by LAF and LAF Summer Vacation
This hotel is very nice and the price was low for what you get.
August 19, 2014
Rated 5.0 out of 5.0 by kpeco Great Conference Center
I stayed here because the conference I was attending was held here. It was a clean hotel. The staff at the front desk wasn't very friendly, but the other staff was GREAT! The food served at the conference was great. My room was nice, plenty of space. Bathroom was small, but average for most hotels. I didn't notice any noise coming from the hallways like I do at most hotels.
I enjoyed the stay very much.
August 19, 2014
Rated 5.0 out of 5.0 by chris8354 Great rooms and friendly staff.
Attending a conference at this hotel and was surprised by the size of the meeting areas and quality of the rooms. Staff was friendly and helpful with any needs that I had. considering that a conference was going on was surprised how quiet the room areas were making very easy to relax and sleep uninterrupted. The hotel was easy to get to and close to the sites in Memphis I wanted to attend. I would recommend this hotel without hesitation.
August 18, 2014
Rated 5.0 out of 5.0 by mend123 Great stay for business
Hotel and staff very accomodating. Bed very comfortable and meals served for meetings were fantastic. Service by banquet staff was phenominal. Will defintely stay here again when in Memphis.
August 18, 2014
Rated 5.0 out of 5.0 by Church Lady 21 Nice Hotel
Had a great stay at this location. Only issue was that the wake up call didn't happen.
August 16, 2014
Rated 5.0 out of 5.0 by nanabop very clean, comfortable beds.
We had 3 Suites for Wedding Party and it was so great. The guests were very happy with their visit. The Bridal party was able to stay in the Presidential Suite on 4th floor. We loved it.
August 14, 2014
Rated 5.0 out of 5.0 by jud3274 Excellent Experience
I loved this location. I have stayed there at times for 11 years while pursuing my doctoral degree and the staff and management have been wonderful.
August 13, 2014
Rated 5.0 out of 5.0 by Sujo Changing Accommodations
I was traveling with a business partner who is handicapped. When the rooms were originally booked this specific requirement was forgotten and a regular room booked for her instead.
When I arrived to check in I made a request to change her room to one that was handicap accessible.
The staff was extremely courteous and efficient in changing her room to one that would better accommodate her situation.
August 11, 2014
Rated 5.0 out of 5.0 by Lee20 Great value in a fun city
Easy access to the conference center, great local attractions in an easy atmosphere.
August 11, 2014
Rated 5.0 out of 5.0 by alley2014 Memphis
Everything was A-OK. Thanks Demarcus. He was absolutely wonderful and inviting at the time of my arrival . Very courteous young man.
July 31, 2014
Rated 5.0 out of 5.0 by Adelaide1 A fabulous 8 days in Memphis
We really LOVED the Holiday Inn at the University of Memphis. Big rooms, excellent staff, a really interesting museum to the Holiday Inn founder Kemmons Wilson. We would stay there again in a heartbeat.
July 25, 2014
Rated 5.0 out of 5.0 by Peter3532 Great Experience
We had an one night stay at this Holiday Inn. It was a great experience. Loved all the memorabilia on the second floor. Lives by most of the slogans. You should definitely stay there, when in Memphis. Friendly service. The only negative was the carpet was torn and worn next to the bathroom.
July 19, 2014
Rated 5.0 out of 5.0 by KMK1971 Customer Service
There were only 2 issues.
1. The bathroom has no fan/vent
2. I was told they wouldn't hold a fee each night for incidentals by 3 different people only to find out that they did actually hold money. The guy at the desk did reduce the fees though.
July 11, 2014
Rated 5.0 out of 5.0 by Hospitality_connoisseur Amazing Service!
My stay at the Holiday Inn-Univ of Memphis was nothing less than amazing! Thanks to staff members Lamarcus and Latricia, I encountered the most enjoyable stay at a hotel in my life. This is an all-suite hotel and offers a spectacular Kemmons Wilson Museum on the second floor; two more reasons why my experience at the Holiday Inn-Univ of Memphis was nothing less than amazing.
Check-in with Lamarcus was seamless; his professionalism and friendly demeanor was a great introduction to the property.
The rooms were spacious, comfortable, and clean upon arrival.
Before getting settled in, I went down to the grill for the Sunday special, chicken philly and fries. Latricia created magic on the grill. Instead of taking my dinner to my room, Latricia's personality compelled me to dine downstairs at the grill.
To complete my amazing stay, before going to bed, I perused the Kemmon's Wilson museum located inside the hotel. I was inspired, educated, and compelled while reading all that the Father of the Holiday Inn brand had done in his life.
I will stay here again and will recommend it to any and everyone looking for accommodations in Memphis, TN.
July 9, 2014
Rated 5.0 out of 5.0 by Claudia321 Comfortable and excellent guest service
I really appreciate the service and staff at the Holiday Inn. The food was great and the suite we stayed in was clean and efficient. I would honestly suggest this hotel for overnight stays.
July 8, 2014
Rated 2.0 out of 5.0 by Priority Club Platinum? Bad
Front desk would not acknowledge my priority club platinum status even after I reminded them. The hotel was empty.- no upgrade, no thank you.
July 7, 2014
Rated 5.0 out of 5.0 by Joer22 Nice Experience
Very clean and attractive hotel. Staff went above and beyond to make out stay as comfortable as possible. We left with a great impression of the hotel and staff.
July 2, 2014
Rated 5.0 out of 5.0 by JD47.4 Comfortable with great service
The room was very comfortable, clean and provided easy access in the mid-town area.
July 1, 2014
Rated 3.0 out of 5.0 by JMilli College students just don't clean well
I think the hotel staff is predominantly made up of college students. The room was not very clean and the staff I saw that should have been cleaning rooms seemed to be busy on their cell phones.
The beds were comfortable. The shuttle was great. The business center was nice and provided paper and printer.
June 27, 2014
Rated 5.0 out of 5.0 by Hoffpk5 Front desk was helpful to find a place to eat.
Surprised that the were two separate rooms. Very nice stay.
June 26, 2014