Rated 3.9 out of 5 by 494
Rated 3.0 out of 5.0 by fitzge43 Memphis in May
Front desk was short staffed. There was only one person checking people in despite a long line. Check out was the same way. I ended up leaving my cards on the desk and walking out. Room was basic hotel room setup. Nothing fancy. Ice machine made an obnoxious noise entire stay. Stairwells were littered with food trays. There was a person passed out in the stairway one morning. Overall not the experience I would expect for the money paid.
May 18, 2015
Rated 4.0 out of 5.0 by mazdaman1 Nice People
Everyone was nice and friendly. We where greeted with great people. Our king bed room was not ready and did not know when it would be ready. We had to take a double bed room.
May 18, 2015
Rated 4.0 out of 5.0 by shotwoody Hello I'm Platinum
This facility is close to everything in downtown Memphis. The weekends and really nice nights, the streets are alive at night. Memphis folks are always friendly.
I spent almost 2 weeks here, and with many hotels a stay this long prompts a relationship and recognition with the staff. Not here. Every morning, I was like a new face to the coffee shop and restaurant staff. Service is slow, even for Memphis standards.
I wish this hotel puts some value to the Platinum status. I was not recognized by choosing to stay exclusively at IHG properties.
May 14, 2015