Rated 3.6 out of 5 by 233
Rated 5.0 out of 5.0 by FLYSAFE Comfortable bed great service
Excellent service, nice renuvations, great breakfast bar. Very nice pool area. Too loud on Wed night (bike night) when having a room on facing union st.. Fitness center has elyptical that needs tightening on the arm extension devices. One treadmill inoperative. Overall, a good experience to be had for most.
July 25, 2014
Rated 2.0 out of 5.0 by Jacoby no good to me
When checking in we were required to pay up front. We put part on a debit card and the other part in cash. They charged the cash portion on my card causing a overdraft fee that I am now stuck with. On top of the embarrassment of being at a restaurant and being told that my card would not go thru. Also no one explains that at check in they also charge an extra $100 to your card for incidental.
July 24, 2014
Rated 3.0 out of 5.0 by jc 007 Memphis Blues
We held a family get ta gather & it was my big ideal to stay @ your holiday inn(bout 12 rooms) anyway one member flight arrived at 11am, she went to the hotel & was assured that she would b allowed to ck in when a room becomes available, she left, toured the city & returned a few hours later to learn that all available rooms had been issued to an entire family of folks having a family reunion. Needless to say we weren't happy to hear that & your staff did zero to make it right.As a IHG member ive come to expect better. Really no reason for her to sit for hours waiting on a room when several peeps who came after she did, got one on the spot
July 23, 2014