Rated 3.8 out of 5 by 439
Rated 2.0 out of 5.0 Rude
The staff need to be reminded what their purpose as a Front Desk worker is; you are the face and voice of the company. Talking in the side room with another co-worker while the line of customer grows longer and longer isn't acceptable. maintenance workers lounging in the lobby while trash flows from the ally through the propped open door into the lobby isn't acceptable.
March 27, 2015
Rated 5.0 out of 5.0 Great hospitality all the way!
From the moment we stepped out of our car we were welcomed with smiles and hospitality! From check in to check out I couldn't have asked for better service! We came for a couple of fun days in Memphis and started it out right at the Holiday Inn Memphis-Downtown (Beale St) I came in a little frazzled from the trip. Warmly greeted by the day manager and escorted in for check in. She and the valet took care of everything! Night manager had just came on his shift and saw I needed a bit of rescuing and brought a nice cup of coffee to save the day! Later I needed something from my car and the young men in charge of the valet service took care of me in a flash. They were very sweet and I enjoyed chatting with them. All in all a perfect stay at the Holiday Inn!
March 27, 2015
Rated 5.0 out of 5.0 by tjd30 Great Stay..!!
The Hotel was better than what I expected. The beds were really soft, room was a little smaller than my normal hotels stay but I made due. the breakfast food was delicious, staff was friendly and helpful. The bell captain Trena was very professional and polite. Hotel was ideal and walking from Beale Street. There is alot of local attractions in the area.
March 26, 2015