Rated 4.2 out of 5 by 32
Rated 3.0 out of 5.0 by Budd22 Hotel needs remolding!
Our room was very outdated and the carpets needed to be replaced. The bed needed to be replaced as it sloped terribly into the middle.
This is suppose to be a crown jewel for HI as it is the HI that honors Mr. K. Wilson the founder of HI.
On the other hand the staff is very nice. The Thanksgiving giving dinner is wonderful and the location is great.
December 1, 2013
Rated 5.0 out of 5.0 by RcB980 Amazing service!
We had appointments at The University of Memphis so we were right across the street. The staff went above and beyond to make us comfortable and actually feel like family. We were able to get great service in the restaurant and great recommendations of other places to go. The shuttle was so convenient. We especially appreciated Brian, the night manager, who went way above and beyond to make us comfortable allowing early check-in and late check out because of our travel schedule. He truly made our experience great. We are considering sending our child to the U of M from several states away and this sort of kindness makes that decision much easier on parents. I would also recommend this hotel if someone wanted to see the city, then get away to a clean quiet comfortable place to make your home base, since it is not right in the chaos of of downtown. The neighborhood was comfortable and walkable too.
November 24, 2013
Rated 5.0 out of 5.0 by NitroMike Service & Quality!
I asked if there was a place to get a cup of coffee at 5:50am other than the room coffee and I was told not until 6:30am when the resturaunt opens. About 5 minutes later a call came from the front desk asking me what I wanted in my coffee & moments later it was at my door!!! I don't think it is something everyone should expect but it sure made my week...very thoughtful!
October 27, 2013
Rated 4.0 out of 5.0 by lbritt Beautiful facility
The facility was beautiful and service was average. The front desk was nice but did not go out of their way to serve us. The escalator was not operating. I was surprised that there was no keycard required to gain access as we had been warned about the safety issues in Memphis. However, we did feel safe at all times. The room was clean and the beds were comfortable.
September 25, 2013
Rated 5.0 out of 5.0 by CL0155 Great Place to stay
The room was clean and quite, I even like the fact the bedroom had a door to close in the event it was loud in the open area outside the room. this was never an issue but I liked the idea. The staff was great very accomodating and the shuttle was a huge bonus.
September 23, 2013
Rated 4.0 out of 5.0 by SimmonsH Nice stay
Great location for us. Enjoyed the extra space. Beds were comfortable. Only con: phone was messed up and we got random calls starting at 7 a.m. with nothing but static - which woke us up earlier than we had wanted to be.
September 12, 2013
Rated 5.0 out of 5.0 by boomer5413 Quiet and Safe
This hotel is one of our favorites for many reasons. The staff is friendly and professional, and the rooms are quiet and clean.
August 28, 2013
Rated 2.0 out of 5.0 by DBatt1 Great Room but that's it
My husband and I stayed at the Holiday Inn for a Family Reunion weekend. I can say that my husband and I were pleased with our room. Love the suite set up with the fridge and microwave and living room area. We stayed two nights, house keeping did not come to clean the room and didnt even stop to ask if we needed fresh towels. I had to call the front desk for towels. Other family members experienced the same situation. I felt like the hotel was understaffed for the venues that were going on that weekend. We had a reunion, there were two weddings and receptions and a woman's conference. Service checking in was slow, the complimentary coffee pot was empty before 9:00 a.m. and was not re-filled. The gift shop if you call it that was under stocked. Didn't have any personal items needed, the vending machines only had soda pop in them. Didnt like it that the pool was not in the same area as the rooms, had to take a shuttel bus to the pool and the hours of the pool are un realistic for people vacationing. Not to mention it was closed the entire weekend. And on top of the hotel fee there is a additiona $5 to swim. Unacceptable. I will not reccommend this hotel to freinds and family. Thank you.
August 16, 2013