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Rated 4.3 out of 5 by 86 reviewers.
Rated 5.0 out of 5.0 by Excellent Hotel If available I always stay at this Holiday Inn when in Memphis for business. The hotel is always fresh and clean and my accommodation is always roomy and comfortable. The staff are very friendly and efficient. I have also enjoyed looking at all of the Holiday Inn history memorabila located on an upper floor. The exercise facility is adequate and I've used it many times. Over all a pleasant stay, I've never had a bad experience at this Holiday Inn. September 15, 2014
Rated 2.0 out of 5.0 by Dirty Bathroom I arrived late to check into hotel and there were no other rooms available. The reservations had been made about two weeks in advance. When I got into the room, the room appeared clean until I went into the bathroom. There was a dirty cleaning rag hanging from the shower curtain rod. The bottom of the toilet seat had urine lines still on it. There were urine spots on the rim of the toilet and on the toilet seat itself. I always clean the toilet anyway, but that is just lazy. Afterward the staff was very apologetic and informed me they would pay attention to the bathroom when they cleaned the room. When I got off work, I walked into the bathroom and the dirty cleaning rag was still hanging on the shower curtain rod. At least I got some new shampoo and soap though! This was the first time u had stayed at this hotel in Memphis and it will be the last. I have already informed the travel agency my employs uses to not book this hotel for me or anyone else with the company. September 13, 2014
Rated 4.0 out of 5.0 by Great Service Pleasant Stay. The staff is very friendly and helpful. It would be nice to see them extend the fitness room and update and maintain the equipment. All in all a very nice stay. September 2, 2014
Rated 5.0 out of 5.0 by Excellent hotel I had an extended stay. The staff quickly learned my name and made me feel quite at home. The facility, staff food, and all other aspects were above par. I would certainly recommend this hotel. September 1, 2014
Rated 2.0 out of 5.0 by Poor service Compared to most Holiday Inns this was the worse one. I was there for a funeral and when we arrived we were told our reservation was canceled. I chatted with a representative online the day before to inquire if we arrived the next day instead of at 3pm the day of check in can we still come. The said yes because we will be charged because we haven't checked in at the check in time. I said we maybe late due to traffic and the rep said they would note the reservation. One lady was very rude and asked me did I have a "paper copy" of my reservation. I went to the truck and brought it back. She said they cancelled our reservation but they charged us. The other lady said "give them the room" and I said thank you. When we got to the room we went to the desk to get towels because we had 6 people and only towels for 4. We were told wait until the cleaning lady comes around. The we asked about if the laundry facilities we were told to walk across the street through the construction area to the laundry facilities at the college??? The directions were so badly given to us that we decided to go to a local laundry mat in the city. We inquired about food in the hotel and appeared we were being a burden to the front desk so we just gave up and I told my family when we come back to visit family we wouldn't stay here anymore. No matter what city I visit I always try to go to Holiday Inn suite because I always have a great experience with the one in Denton where my son attends college. I was very disappointed in this one. September 1, 2014
Rated 4.0 out of 5.0 Nice room but I didn't like any of the pillow options I met about 7 different employees. 4 were great reflections but 3 were average or not on their game that day. I wish there was a pool. August 25, 2014
Rated 4.0 out of 5.0 by One night stand Very nice quiet stay in a quiet neighborhood. Great location away from the highways. August 21, 2014
Rated 5.0 out of 5.0 by Summer Vacation This hotel is very nice and the price was low for what you get. August 19, 2014
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