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Rated 4.4 out of 5 by 87 reviewers.
Rated 5.0 out of 5.0 by Terrific Spaces These suites are really amazing -- lots of room and well kept. My only complaint is that the lobby bar closes way too early. June 18, 2013
Rated 5.0 out of 5.0 by Staff helpful Good location. Staff nice and helpful. Clean. Lots of pillows. Bed comfortable. Only wish it had a pool. June 1, 2013
Rated 2.0 out of 5.0 by bathroom smelled like urine when we got to our room the toilet was full of unflushed urine and the whole bathroom reeked. we called the janitor and he had to unclog the toilet, but the barhroom still smelled like urine. It had to have overflowed. no coffee cups, cobwebs in multiple places....severe lack of attention by managment. not indicative of most Holiday Inn's that we have stayed in lately. Won't stay there again when we return to Memphis. April 8, 2013
Rated 3.0 out of 5.0 by Hospitality Lacking There were 2 people staying in the room and there were only 2 towels stocked. I requested more linen and was told I would have to come to the front desk to get it! When the room was serviced, no coffee, cups, or condiments were restocked. Again we had to go to the front desk. I was very pleased to have met JoAnn W. from housekeeping who promptly took care of us and cleaned our room herself. JoAnn also left a note for me apologizing for the inconvenience and that the goal of the Holiday Inn is to go the extra mile until the guest is satisfied. JoAnn also left a message for those who were assigned to service our room to leave enough towels. You are lucky to have an exemplary employee such as JoAnn. We stayed at the hotel for 5 nights and not once was I greeted either leaving the hotel or returning. I am a Platinum member of the Holiday Inn chain and would have been completely dissatisfied if not for JoAnn W's hospitality. Anna Knowles March 14, 2013
Rated 5.0 out of 5.0 by Memphis Only bad experience was the room service breakfest. Sausage paddle was so salty it was inedible. Service and staff excellent. Resturant good February 25, 2013
Rated 4.0 out of 5.0 by Great location for the University of Memphis This hotel is centrally located to the University of Memphis, particularly for the Center for Earthquake Research and Information. The rooms are all open to a central lobby. The rooms are suites, with the additional benefit of having a solid door between the rooms in the suite, isolating potential noise in the bedroom of the suite from the lobby. My room was clean and well appointed. February 10, 2013
Rated 4.0 out of 5.0 by Making Reservations We had a bad experience with the reservation information given to us by the central res. person. We were given the wrong phone no. for this facility and address. After several phone calls from the side of the road to central we did get the correct number and address. It wasn't even the correct area code the first time.With the correct phone number we were guided by the staff to the location. It was very upsetting after driving all day. Once there, except for the power being off, it was a great facility. Mary & Roger February 6, 2013
Rated 3.0 out of 5.0 by Where is the HOT WATER? Rooms was ok, however....we did not have any hot water to take our shower. We had an event we had to attend so therefore, time did not permit us to take a shower. With the temperature being in the 30's outside, a cold shower was out of the question! .....The hotel should have made an adjustment on our bill for the inconvenience! January 4, 2013
Rated 5.0 out of 5.0 by Always Great We had three rooms to celebrate Christmas with our grandchildren and all the family. The staff is always professional and helpful. Even though it was Christmas, the staff was their usual attentive selves. January 2, 2013
Rated 5.0 out of 5.0 by Love this hotel! Grew to love this hotel while my daughter attended the University of Memphis. Continue to frequent it every time I am in Memphis even though she has already graduated. You cannot beat the service and the smiling faces! December 14, 2012
Rated 5.0 out of 5.0 by Excellent bed, great food and very friendly staff. I enjoyed my visit. I highly reccommend the one bedroom suite. It is very spacious and neatly laid out. The dining room is very classy and the staff were very welcoming. December 9, 2012
Rated 3.0 out of 5.0 by old and cold The property in general is nice, safe and clean. However it is old, and on the night I was there the side of the room by the window was freezing from the air leaks. Others traveling with me in seperate rooms all made the same comment. I did have to contact the front desk to have maintence work on the hot water too, but that was handled promptly and well. December 5, 2012
Rated 4.0 out of 5.0 by No Taxi's - so so for the Business traveler We stayed there for a small conference. Property was older but well maintained. The day time staff seemed very competent. Overnight staff was a little green, but they were okay. Gotta give students a chance :) Had a real pain getting a taxi to head downtown. We ended up just walking to where the grocery store and restaurants are in that area. About a 15 min walk (by the Kroger). All in all it was pretty good, but the hotel staff ability to get taxi's to arrive on time was a bit frustrating. November 19, 2012
Rated 5.0 out of 5.0 by A great stay in Memphis This hotel was a pleasure. The room was clean and the staff was very helpful. When I am back in Memphis I will happily stay at this location. November 19, 2012
Rated 5.0 out of 5.0 by Clean, Quiet and Comfortable lodging. Clean, Quiet and Comfortable lodging. Great location at the university. November 14, 2012
Rated 5.0 out of 5.0 by Quiet and comfortable with hot coffee early in the morning. I love staying at this hotel The desk staff is always efficient and professional. You get a great night's sleep there as the hotel rooms are quiet from outside and lobby noise. Hot fresh coffee is available every mornig by 6:30 to guests. The restaurant has a good variety of food expecially the breakfast and salad buffets. A very good value for the rate with two rooms to relax in. Having the living room with a flat screen and the bedroom makes your stay super comfortable and condusive to getting work done in your room. Highly recommend this property to business travelers. Nice to be on a University campus!!! November 14, 2012
Rated 4.0 out of 5.0 by restaurant We had a wonderful seafood bisque and salad. Sadly, we were the only diners. October 25, 2012
Rated 5.0 out of 5.0 Superior staff always accomodating We have booked several times with the Holiday Inn on University of Memphis campus. They are over and beyond professional and easy to work with ~ any concerns are immediately dealt with as are suggestions for food and services in the area. Have driven family members to and from the airport ~ always on time. October 12, 2012
Rated 5.0 out of 5.0 by Comfortable, clean, quiet room. Great service. This location get an A+ Very friendly & helpful staff. Hotel is very well kept. Rooms large, clean and comfortable. Very reasonably priced. Restaurant and evening staff was great. October 4, 2012
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