Rated 4.4 out of 5 by 84
Rated 4.0 out of 5.0 by nails79 Great Service
Pleasant Stay. The staff is very friendly and helpful. It would be nice to see them extend the fitness room and update and maintain the equipment. All in all a very nice stay.
September 2, 2014
Rated 5.0 out of 5.0 by johniey Excellent hotel
I had an extended stay. The staff quickly learned my name and made me feel quite at home. The facility, staff food, and all other aspects were above par. I would certainly recommend this hotel.
September 1, 2014
Rated 2.0 out of 5.0 by LadyJ061370 Poor service
Compared to most Holiday Inns this was the worse one. I was there for a funeral and when we arrived we were told our reservation was canceled. I chatted with a representative online the day before to inquire if we arrived the next day instead of at 3pm the day of check in can we still come. The said yes because we will be charged because we haven't checked in at the check in time. I said we maybe late due to traffic and the rep said they would note the reservation. One lady was very rude and asked me did I have a "paper copy" of my reservation. I went to the truck and brought it back. She said they cancelled our reservation but they charged us. The other lady said "give them the room" and I said thank you. When we got to the room we went to the desk to get towels because we had 6 people and only towels for 4. We were told wait until the cleaning lady comes around. The we asked about if the laundry facilities we were told to walk across the street through the construction area to the laundry facilities at the college??? The directions were so badly given to us that we decided to go to a local laundry mat in the city. We inquired about food in the hotel and appeared we were being a burden to the front desk so we just gave up and I told my family when we come back to visit family we wouldn't stay here anymore. No matter what city I visit I always try to go to Holiday Inn suite because I always have a great experience with the one in Denton where my son attends college. I was very disappointed in this one.
September 1, 2014