Rated 4.6 out of 5 by 174
Rated 4.0 out of 5.0 by canada1266 Friendly staff
Positives: Comfortable bed - especially the pillows, front desk staff and housekeeping very friendly. Room was clean. Location was convenient to our needs.
Negatives: Very slow wi-fi, breakfast staff overwelmed (baseball team staying at hotel - she was trying her best to keep up), manager seemed a bit lost in the check-in process for an additional night which was pre-booked prior to our original arrival (made us check out formally and check back in formally).
June 11, 2014
Rated 4.0 out of 5.0 by Sotz good king bed
I stayed here for the Memphis Golf tournament. The entire hotel experience was satisfactory, and others likely will like the hotel too. I asked for nothing special, and the services and amenities were good.
June 11, 2014
Rated 1.0 out of 5.0 by jthomas87 A couple of problems
The location of this property is a little hard to find, and although it's new, the rate is a bit high. That said, there's four main things I need from a hotel room--high speed internet, bed, shower, TV. On my visit the internet and TV were down for an entire day. Staff had no idea when it might be restored. Staff offered no discounts on the room when checking out, and the internet and TV were still down. I understand that things sometimes go wrong...please make it right with your Platinum guests.
June 9, 2014
Rated 4.0 out of 5.0 by pickstick Comfortable nice sized room
My only problem with this hotel was the height of the commode. It seemed to be very low.
June 9, 2014
Rated 5.0 out of 5.0 by LuLu 29 Wonderful Experience
Everyone was so attentive to our needs and the place was quiet and relaxing. I will definitely be staying there again.
We were traveling with a toddler and the staff was so accommodating to his needs.
June 4, 2014
Rated 5.0 out of 5.0 by kpounce Consistently great place to stay
I have been doing a lot of business travel recently and love Holiday Inn properties. The beds are incredibly comfortable after a long day of driving or classes. For the money you can't beat HI. I've stayed in higher end hotels that weren't nearly as quiet, comfortable or concerned about guest satisfaction.
I do wish they did not use styrofoam, had more healthy choices for breakfast, and had recycling throughout the property. I was happy to find Chobani yogart.
June 2, 2014
Rated 4.0 out of 5.0 by bikergirl06 Pleasant, comfortable stay
I have visited this location before and it is great! It's quiet and very safe-feeling. Very clean room, and comfortable beds. The front desk staff was amazing. She attended to all my needs I asked for. The pool was great- clean and very warm temperature, like bathwater! The hot breakfast foods weren't of the greatest quality, but overall not too bad. Only problem I had overall was the temperature in the room was a little too cold for our liking. The air conditioning unit was not adjustable, it wouldn't even allow me to turn it off. So we just hunkered down underneath our blankets and were okay. I should have notified the front desk, but I was too lazy, so that's not their fault! I would definitely recommend this hotel.
June 2, 2014
Rated 5.0 out of 5.0 by 2 Old Folks Clean and comfortable
Our only frustration was that the desk staff could not find our reservation which was made at least two weeks prior to our visit. Other than that, it was a great choice for hotel in the Germantown area. We would definitely stay there again.
May 23, 2014
Rated 5.0 out of 5.0 by Sheriff Dano Great staff!!!!
Great place to stay. Great location. Very clean!
Great breakfast with good staff taking care of you.
Great place to take a walk around. Lots of great food locations around the area!
May 22, 2014
Rated 5.0 out of 5.0 by deana59 the staff at this hotel were all very nice!!!!!
I would recommend the hotel to anyone who is traveling through Memphis. We had a great time the staff was very friendly and helpful. We needed directions to some area spots and they were able to print them off. The entire hotel was very clean and the pool was the right temp. I will stay here again!!
May 21, 2014
Rated 5.0 out of 5.0 by Brent1992 Very nice
I've stayed here several times recently, and it's been a very nice experience every time.
May 18, 2014
Rated 5.0 out of 5.0 by AC6733 Best choice...
I stay at this HIExpress every time I visit Memphis. This is the most convenient, comfortable, affordable venus with the best, friendly, helpful staff. I will continue to frequent this location...
May 16, 2014
Rated 5.0 out of 5.0 by AC6733 Favorite place...
This is my favorite place to stay when I am in Memphis. It is located in close to all of my main locations in the city and is very convenient, affordable and has a wonderful staff.
May 16, 2014
Rated 5.0 out of 5.0 by RRTraveler13 Enjoyed stay
Good place to stay. Rooms were clean and spacious. Bathroom was clean with adequate towels and toiletries. Room was suite with sofa couch that made into bed if extra room was needed. Room had refrig. and microwave. We stayed on the second floor which did not have an ice machine, but was able to get ice on the 3rd fl or the 1st. Beds were comfortable. Thin walls--could here people in the next room. Overall it was a good experience. Did not use the breakfast the next morning. Check in and Check out staff very nice and professional.
May 5, 2014
Rated 5.0 out of 5.0 by RRTraveler13 Great Place
Enjoyed this hotel for the short time we were here. Perfect for us to stay overnight anticipating my mothers surgery the next morning. Check in was very professional and quick and easy. The lady that checked us in offered us a bottle of water for being IHG Reward Club members. The room was spacious and clean. We had a two bed suite, which offered extra seating with a sofa that could be used as a sofa bed. The room had a small refrigerator and microwave. The bathroom was clean and had adequate towels and toiletries. There was not an ice machine on the 2nd floor that we stayed on, but no problem going up to the 3rd floor to get some ice. The rooms do have thin walls as we were next to a room with a crying baby and someone that snored very loudly. Other than that, the room was very nice and the beds were comfortable. We had to leave early the next morning (5:00am) so we did not get to sample the breakfast. The same lady that checked us in the night before was there the morning we checked out and wished us a great day. I would definitely stay here again
May 5, 2014
Rated 4.0 out of 5.0 by MizzouSooner Comfortable Bed, Clean Room
Comfortable, Clean hotel.. I would recommend staying at the Holiday Inn Express - for the price you are getting a great value.
May 2, 2014
Rated 5.0 out of 5.0 by family on the go Wonderful stay!
Amazing staff and amazing stay. They are friendly, helpful, and caring. I had to take my husband to the emergency room in the middle of the night; they were great. I will only stay here when I am in Memphis. Great hotel, great staff, and great location. Simply awesome.
May 1, 2014
Rated 3.0 out of 5.0 by Eg47 Nice and Comfortable
Great Location for my business contacts...room was comfortable.
April 28, 2014
Rated 5.0 out of 5.0 by Luci21 A plus service.
Enjoed our recent stay. The rooom was clean and neat. All the staff was excellent and attentive. Would highly recommend this hotel.
April 18, 2014
Rated 5.0 out of 5.0 by realtor conference good review
Clean, friendly staff and access to highway good.
Quiet area, lots of choices near by for food.
April 16, 2014
Rated 5.0 out of 5.0 by Smoot comforable beds and reat servce
enjoyed my stay great Suite. service was on time .If ever in that area again no question I will go back for another stay
April 13, 2014
Rated 4.0 out of 5.0 by Jerden A nice place to stay in Germantown!
The front desk staff were very friendly and helpful. This property was very well maintained and clean. The heating/cooling in the room was a little iffy-didn't seem to adjust well and was either too warm or too cool.
Breakfast was good; however, the staff person there was more concerned with chatting with certain guests than keeping up on the food or emptying the trash. Although it is important to make guests feel welcome, it shouldn't be done at the expense of other things and/or other guests. She seemed to be more interested in the "older" travelers and pretty much ignored all other guests.
April 12, 2014
Rated 5.0 out of 5.0 by smp26 very clean hotel
This Holiday Inn Express was extremely clean, cudo's to the house keeping staff. The folks at the front desk, as well as the manager were pleasant and helpful. My husband has a bad back and actually had no complaints about the mattress. It's a very quite hotel. The only noise heard was from the air conditioner fan. The free breakfast was standard fare with the type of eggs changed daily. We would definitely stay here again without hesitation.
April 11, 2014
Rated 5.0 out of 5.0 by HRRoadWarrior Another Great Stay
When I am in Germantown on business I rarely stay anywhere else. Rick Patel and his team run a great mid-priced hotel. This building is relatively new and is nicer than most full-service Holiday Inns even though it is an "Express" brand. There really isn't a better choice in the Germantown/Cordova area.
April 11, 2014
Rated 5.0 out of 5.0 by tn-1 Comfortable Bed and Great SErvice
The bed was very comfortable and we were able sleep but the thermostat was not connected to the heating and air conditioning system so we had to get up in the night and adjust the tempature.
April 9, 2014
Rated 5.0 out of 5.0 by bowlingmomtn Great service and hotel
I booked reservations for a bowling tournament for around 10 rooms. From the very beginning, Rick and Mammy were a pleasure to work with. When we arrived at the hotel, I was able to upgrade my room to a suite so we wouldn't feel cramped. Rick gave me a very good rate on upgrading. The front desk staff was extremely helpful and courteous at all times. Michelle kept the breakfast open late so that our kids could sleep in a little bit. Our stay was extremely pleasant and if we are ever back to the Memphis area, we will stay here again. We did have one room that the fire alarm kept buzzing and they couldn't do anything about it. The only other thing I wish was, that the pool could've stayed open a little later, due to us getting in late from the tournament and dinner. Thanks again to the entire staff!
April 7, 2014
Rated 5.0 out of 5.0 by paedsrn47 Excellent customer service
Best breakfast in town
Front desk staff courteous and full of great info on best places to eat-The Commissary (including directions)
Very clean rooms
April 5, 2014
Rated 5.0 out of 5.0 by andydobbing Great welcome and service
I stayed a long weekend here and from the first was made to feel welcome. Just simple things and making the effort to accommodate me. Extending my stay, switching things so I didn't have to change rooms half way through, arriving late for breakfast but making sure I had everything I needed - thanks Michelle, and everything with a smile. These little things make the difference though. They seem so easy here, and yet other hotel chains get it wrong most of the time. Add that to clean spacious fresh and comfortable rooms, plugs in the right places etc. When I come back to Memphis, I'll be booking back into the Holiday Inn, German Town.
April 3, 2014
Rated 5.0 out of 5.0 by Northwest Great Location and accommodations
This was my first stay at this hotel and it was a great experience. Great location and ease of travel to the many location in Memphis.
March 28, 2014
Rated 4.0 out of 5.0 by jacktravel1984 Nice Hotel Great Staff
I visit a lot of hotels and this is another nice Holiday Inn Express in a nice part of the Memphis area. The staff was very nice to me and my coworkers especially Latricia.
March 28, 2014