Rated 3.7 out of 5 by 79
Rated 5.0 out of 5.0 by Bigs50 hidden treasure
hard to find but worth the look. We came after dark and the sign by the road NOT light up either night we stayed and we almost drove by it. Everything was fine and we stay 30+ nights a year in hotels
August 26, 2013
Rated 5.0 out of 5.0 by harry22 very friendly
the staff was very friendly, breakfast was great, rooms and entire building very clean, great place to stay...everyone was very friendly, made you feel like they were an old friend who you have not seen in awhile.
August 21, 2013
Rated 1.0 out of 5.0 by RICJAN57 Worst night we've had in a Holiday Inn Property
The grounds and property were clean but the bed, A/C and T.V.
were unacceptable. Bed was like sleeping on the floor it was so hard, A/C unit struggled to keep the room cool and the cable went
off shortly after check-in and did not come back on until sometime
in the early morning hours. On top of all the problems with
the room the ice machine was out of order on the 1st floor and I couldn't find anyone at the desk so I had to search the hotel for another machine which was located on the 3rd floor. The next morning before we woke up housekeeping was knocking at the door to clean the room. There was no bill either in my room or outside the door to speed up check out.
August 21, 2013
Rated 5.0 out of 5.0 by Tupelo Good value.
This hotel had everything we needed for our stop in Memphis to see Graceland. The Keurig in the room was a nice touch. The breakfast was quite adequate. The staff was friendly and accommodating.
August 19, 2013
Rated 5.0 out of 5.0 by Lloydlo Short stay
We were just traveling through. I had made reservations online and was very pleased with everything.
August 17, 2013
Rated 5.0 out of 5.0 by Buckett very comfortable beds and great service
the personal was very nice and greeted with upmost respect
August 16, 2013
Rated 5.0 out of 5.0 by ErnieM Great service all the way around!
my experience at this Holliday Inn , was the best compared to any other Holiday Inn that I have stayed at , and I stayed at three this same week , One in Denver ,One in MN and this one here MS
The staff from house keeping to the front counter where helpful and friendly , I felt at home not at a Hotel
please give everyone their a big thank you from me!
August 12, 2013
Rated 5.0 out of 5.0 by DJG53 Great service and location
Very accommodating. Comfortable rooms with great service and a convenient location outside the downtown traffic. Thanks.
August 12, 2013
Rated 3.0 out of 5.0 by jan66 Older Holiday Inn Express
Needs to be referbished. It was clean and comfortable, just needed newer smell, It had a little musty smell. Other than that it was quiet and relaxing. It was easy to get to I-55 and to the shopping in Southhaven.
August 9, 2013
Rated 5.0 out of 5.0 by Yama Yama
The rooms were very nice and the inside of the room looked like a five star hotel. The breakfast was delicious and the eggs was mouth watering. The inside of the bathroom was sparkling marble. The only low point of my stay was the young white female had no people skills. She did not smile and very short with answers.
August 8, 2013
Rated 5.0 out of 5.0 by BusinessTripToSouthaven Great Place to stay
this was one of the nicest Holiday inn expresses I've ever stayed at. it looked like a new building.
July 31, 2013
Rated 4.0 out of 5.0 by Brad78 Good with some problems
This was a standard type room that was nice with good water pressure in the bathroom. I was very impressed that they had single serve K-cup coffee makers. I was also impressed that the night staff made fresh chocolate chip cookies...(it was a great surprise for my son) The room was what I would expect from this brand of hotel and why I always stay at Holiday Inns...NOW THE BAD...When I checked in I was given a room that someone was already staying in. Luckily she was not in the room but my small son did have to glimpse some womens clothing that he shouldn't see at this age! We went swimming that night and the pool was not in the best shape. We came out with leaves and stuff stuck to us and had to take a shower immediately. We stayed at this hotel because of the free shuttle service to the Memphis Airport. Even though I was assured that the shuttle ran hourly the night before as well as calling the front desk at 4:00AM, the shuttle was not there to pick us up at 5:00AM as requested. We weren't actually picked up until 5:30AM which made getting to our flight a little difficult.
July 30, 2013
Rated 5.0 out of 5.0 by Puppy40 In town for a day to day
Staff was able to keep extending my stay for 2 or 3 days at a time
Thanks so much
July 11, 2013
Rated 1.0 out of 5.0 by Jmc1996 Stinky!
This hotel had a horrible smell......they had used a large quantity of some kind of cleaner. We complained but nothing was done. We were suppose to stay 2 nights but left early after only 1. The breakfast was VERY good. This was the only thing nice about this place.
July 10, 2013
Rated 5.0 out of 5.0 by Butch13 Great location, friendly staff
My wife and I have stayed at this motel numerous times and never have a problem. The staff is always friendly and helpful. This location is near shopping, eating places of all kinds and is a very short drive to Memphis. It is also close to the Tunica Casino's. I have always enjoyed staying here and will be back!
June 28, 2013
Rated 5.0 out of 5.0 by kenn1 Best service in town
The location was very convenient to my work and the staff was outstanding. I am going to recommend this hotel to my fellow co-workers
June 18, 2013
Rated 5.0 out of 5.0 by butchjds Hotel to say at in Memphis
This hotel has one of the best items in their lobby that helps you remember the hotel, a wood train locomotive. This has to be one of the best ran Holiday Inns in the area. The Manager and his staff go out of their way to make you feel welcome and what to make sure you need nothing. I asked about the equipment in the gym and was told that they were updating the items and even went as far as to tell me that the next time I would be there it would be new. If you are in Memphis and want to stay close to the airport and have a clean safe place to stay – this is it stay here. The hotel is only one exit away from all the great eating places and you will want for nothing.
June 17, 2013
Rated 1.0 out of 5.0 by TJB114 Bathroom was disgusting
The bathroom was dirty and the toilet was disgusting.
June 11, 2013
Rated 4.0 out of 5.0 by Canns Great breakfast and nice room
I stay here 2 times in the past week. I stay at this hotel when I drive through Memphis. The first night the room was great but was on the 2nd floor, which is the smokers floor. It wasn't nice to walk out the room to smell smoke. The breakfast is always fabulous, with the automatic pancake maker and in-room Kurigs. The 2nd night we stayed, it was a first floor room but the mattress felt like a rock. Nice desk and housekeeping personnel. I would stay here again.
April 24, 2013
Rated 2.0 out of 5.0 by Golfdiva Good Location to Graceland
This is a great location to visit Graceland and surrounding sites. The hotel is fairly modern and offers what you would expect from Holiday Inn Express. The rooms include a frig which is great for traveling. Although we were on the third floor, we had tiny ants in both bedroom and bathroom. This was creepy and an annoyance but we chose not to make issue to avoid having to move all our things. However, when we told the desk clerk the next day, she didn't even apologize! Also, in our bathroom there were many traces of hair from either previous guests or maybe even from the housekeeping staff. Either way, more attention to detail is warranted. It wasn't awful but more of a general annoyance. We would stay here again if in this area. The dining room staff were friendly and helpful.
April 18, 2013
Rated 4.0 out of 5.0 by ken1todosan Good Place to stay
Bed is good, shower is good.
One thing to improve that water could not purchese at the vending machine. This is same as last stay in 2012 Nov.
March 29, 2013
Rated 4.0 out of 5.0 by celiaw92 Noise and bathroom
There was noise one morning from the fitness room, but the lady at the service desk took care of it. Thanks alot. The bathroom tub had a crack in it and it looked like it was dirty (other marks/gouges). Scared to use. Other than that the room was good.
March 25, 2013
Rated 4.0 out of 5.0 by Greg1300 Good stop
Have used this motel several times. It is nice, clean and a great option for a short business stay.
March 22, 2013
Rated 2.0 out of 5.0 by Billy72 Bed
WE usually stay at Holiday Inn Expresses when we travel This one in Southaven Mississippi was clean and every thing else was fine except for the bed. The bed saged so bad in the middle that we had a hard time getting out of it when we needed to get up, we are in our seventys believe me it wasnt an easy task getting out of the bed. So inthe morning we pulled the sheets back what a sight the mattress covering was all ripped and foam was hanging out all over the place. worst nite we ever spent in a bed cant recomend this hotel to any body But all in all Holiday Inns are the top of the line We will continue to stay at them there Fabulious operation.
March 10, 2013
Rated 2.0 out of 5.0 by firemw Comfy Bed but bad plumbing, bad TV service and bad guest laundry
Its to bad that this older hotel that has been doing a lot of great updates and has newer comfortable beds is bitten by the little things. The TV service was terrible as you could not get the remote to change the channels or volume and it was not the remote, it was the TV service. Also, the stool did not flush well and the bath tub backed up. Lastly, I tried to use the guest laundry and the dryer ate my quarters. The staff was nice but I felt they were not empowered to solve any problems. So what could be a great hotel fell way short because of these little things.
February 14, 2013
Rated 2.0 out of 5.0 by Cbass11 Almost missed my flight
My first bad experience in a HI Express in a long time... I am a dedicated Holiday Inn chain customer.
I stayed here because it is very close to the airport - and has a free shuttle. When checking in, I asked to be on the shuttle list for the morning. It runs every hour. My flight was at 6:00 AM. I didn't want to catch the 4:00 AM and sit at the airport that long. The customer service gal at check-in said the shuttle is normally at the hotel 10 minutes early, so I felt safe with the 5:00 trip.
The next morning, I was down at 4:45 AM. 5:00 AM passed, 5:15 passed, and finally at 5:25 he showed up. The gal at the desk was calling every 10 minutes - and he kept saying he would be there in 10. Got to the airport at 5:35. Printed boarding pass, sprinted down the concourse. Last one on the plane! Whew...
I tried to print my boarding pass from the hotel early that morning, but the printer wasn't working (and their computer might have been the slowest I have used in 5 years).
Add to that my non-smoking room smelled like somebody smoked in it, and I more than likely won't be back.
February 14, 2013
Rated 4.0 out of 5.0 by gin1 Comfortable bed, clean and convenient to the airport
This is a nice hotel. I was pleasantly surprised. Staff was very helpful and courteous. I would definitely stay here again.
February 13, 2013
Rated 5.0 out of 5.0 by Pilot2 Nice Facility
We enjoyed our stay. The hotel was very nice and the staff was very courteous.
January 31, 2013
Rated 2.0 out of 5.0 by Tedward Smoke smell
The entire place smelled as if this was a smoking only Holiday Inn Express. The staff was awesome.
January 31, 2013
Rated 5.0 out of 5.0 by 23forward Great place to stay- in memphis area
Hotel has undergone renovation in past 5-6 years. great breakfast and staff on front desk. friendly but efficient. rooms clean and well mantained. had one day that left room at 10 am and cleaning staff did not return to clean room. However, front desk staff stepped up and provided anything that was needed. great looking property, very secure very convient to airport and staff very accomidating. great
January 14, 2013