Rated 4.1 out of 5 by 191
Rated 5.0 out of 5.0 by Niecy86 Great service and clean room
Everything was nice ,my husband and I really enjoyed our stay, we will be back.The breakfast was good and staff very courteous.
January 6, 2014
Rated 4.0 out of 5.0 by Franny57 Great service
All the staff at the hotel made customer service a number 1 priority.
January 5, 2014
Rated 4.0 out of 5.0 by jmrkc One night stay
Great location. Excellent staff. Very clean room and bathroom.
January 3, 2014
Rated 3.0 out of 5.0 by capitol_bob10 Service
Upon arrival, asked the front desk clerk how many pionts would I receive for this stay; her reply was and I quote, is this a pop quiz, do I look like I have time for a quiz. She then gave me a voucher to go online and watch a video for 1000 points.
No recognition was offered for IHG Reward Club Membership.
January 1, 2014
Rated 2.0 out of 5.0 by Cordog27 Told incorrect information.
I made a reservation online. Of course a CC was required. When I checked in I was VERY explicit that I would be paying cash. The clerk asked if I would like to pay now or when I checked out. I stated, clearly, when I checked out. Upon check out I did in fact pay cash for my room.
Two days later there is STILL a pending charge on my CC and as a result some other items have been returned and I have been charged overdraft fees.
I called the 800 line and waited minutes for a human. She could not help me at all, except to give me the direct number of the hotel, which I could have easily looked up myself.
Speaking with the employee on duty when I called, he was very matter of fact in that it takes 72 business hours for the amount to be released from your CC. When I asked why the clerk checking me in did not find it necessary to tell me this, he had a somewhat flippant reply.
I find this unacceptable. I was VERY specific that I was going to be paying in cash, not CC. That amount should have been released upon check out, if not at check in when I stated, without a shadow of a doubt, that I would be paying in cash.
I have stayed at your properties across the country for many years. I will seriously reconsider that in the future, as you have cost me a significant amount of unnecessary bank fees.
January 1, 2014
Rated 5.0 out of 5.0 by dmitch27 Great Hotel!
Rooms were clean and the bed was comfortable. Staff was courteous and friendly. Breakfast was good. I will definitely stay there again.
December 23, 2013
Rated 2.0 out of 5.0 Entirely Disappointing Experience
We chose this hotel because of it's close proximity to downtown, as well as it being less expensive than downtown prices. That was our mistake. As we walked into the room we noticed that everything was more cramped than a normal hotel room and all of the furniture was jammed up against each other to try to make it seem more spacious, which did not work. The toilet in the bathroom was at an odd angle and only inches from the bathtub. Now.. the filth. The filth in that room was gag-worthy. We moved an end table so as to scoot the very small loveseat closer so as to watch television. Under the table was a mass of dirt and dust. When we moved the loveseat over this odd piece of styrofoam was under it that had this red/brown stuff on it. This room was just plain disgusting! The bed was the only thing that wasn't obviously appalling. I would never go back to this hotel and certainly don't recommend anyone else go there.
December 22, 2013
Rated 5.0 out of 5.0 by Amyzing Great place to stay
We stayed 2 nights for a weekend get-away. The room was nice and definitely enjoyed the breakfast! We also enjoyed use of the workout room. A nice little bonus was the free popcorn and cookies in the middle of the day! Thanks for a nice stay!
December 18, 2013
Rated 4.0 out of 5.0 by Lunk Convenient location
The best thing about this facility is the location, close to downtown, interstates and the airport. Very average HIE, nice staff, normal breakfast
December 16, 2013
Rated 5.0 out of 5.0 by geraldo1 friendly and knoweble staff
got great dining recommendations. room and breakfast was very good.
December 9, 2013
Rated 2.0 out of 5.0 by Jenie The good and the bad
Bad: We arrived at the hotel late and exhausted. Although I had booked two rooms, they did not give us rooms together. One of the rooms had spilled coffee all over the back of the door. The other room had food in the fridge and a dirty bathroom floor. We had tired children so we just crashed. The next morning, we were woke by housekeeping knocking on our door at eight to see when we were checking out - not appreciated! Then we discovered that the carpet between the bed and the bathroom wall was soaked - we had not used the tub/shower yet so leak had been there awhile. We dressed, packed, and went to eat before leaving. While we were in the process, housekeeping stopped again to see if we were going to be gone soon!!
Good: The breakfast was good and when we reported issues to the front desk, they were courteous, apologetic, and gave us a discount off our room. That was nice, but we are not likely to return.
December 4, 2013
Rated 5.0 out of 5.0 by alan56pat58 Great service, convenient location
Very friendly staff. Just minutes from downtown, Beale St., etc.
December 3, 2013
Rated 4.0 out of 5.0 by guinnessnz good location, nice amenities
The location was very good, only a few minutes from downtown Memphis. The rooms and amenities are on par with similar hotels.
I would recommend this hotel
December 1, 2013
Rated 5.0 out of 5.0 by frenchyfrench great stay
This is a great hotel to stay at it is conveniently locateď in the center of memphis. The front desk staff was very welcoming.
November 25, 2013
Rated 4.0 out of 5.0 by Jo123ey Memphis visit
We stayed at this Holiday Inn during a trip to Memphis for a funeral. The motel was within walking distance of the cemetery.
The staff was very friendly and helpful. Even the maids were very friendly. The only complaint that I would have is that the age is showing in the rooms. The bathroom tile grout is stained and the sink was slow to drain. There was an overwhelming smell of cleaning solution when the door was opened.
The breakfast room was nice and the food was ok. Overall it was a good experience.
November 20, 2013
Rated 5.0 out of 5.0 by Ray38 Conveniently Located
$8 cab ride to midtown restaurants or downtown Beale Street.
November 18, 2013
Rated 2.0 out of 5.0 by TravelChoice Strange smell in the hallways
After spending the previous night in an absolutely wonderful Holiday Inn Express in Cape Girardeau, MO I spent the night at this location in Memphis. The greeting in the lobby was met with a panhandler looking for more than the $5 I gave him. A pair of police officers who made me think there was something wrong in the building, but in the end said good evening while enjoying what appeared to be a break, and a very nice host behind the counter.
From there it got worse. The hallways smelled like wet dog. The rooms were clean but very old. The food was standard H.I.E.
Put all this together and I will not stay at this location again.
November 17, 2013
Rated 3.0 out of 5.0 by Traveler291899 Needs some TLC
Coffee pot missing key part. Outlet in bathroom missing reset button. Exercise room out of towels and with a remote that did not work properly.
November 17, 2013
Rated 2.0 out of 5.0 by Xman01 Accommodation for people who are hearing loss or deaf
I requested to provide me devices for hearing loss or deaf people to make us feel safe. The devices I requested are, alarm clock with bed vibriator, fire alarm with strobe lights and door knob flasher. None of them were provided. They failed to provide ADA accessibility for the people who are hearing loss or Deaf.
November 17, 2013
Rated 5.0 out of 5.0 by UnhappywithDecaturHI Jarrod is the Man!
Recently my check-in experiences at IHG properties had been less than stellar.
I have chosen to stay at other properties due to frustration involving check-in.
That changed for me at this property - upon check-in Jarrod made me feel welcome, significant and glad that I am a Priority Club member and that I chose this property.
He greeted me as a Platinum Level member, offered me a fresh cookie, bottled water and provided the local weather forecast.
IHG owes Jarrod a thank you for helping to remind me how good the experience of staying at an IHG property can be.
The hotel was nice, the room great and the breakfast hot and filling - the front desk personnel were spectacular!
November 11, 2013
Rated 5.0 out of 5.0 by EdZeee An overnight in Memphis
Great location, I was able to walk to downtown and over to the Civil Rights Museum.
Staff was great a warm welcome on my arrival.
NO GRAVY for the biscuits! I thought we were in the south!!! Oh. well I had to have a cinnamon bun instead.
Thanks for a nice stay. I will be back.
November 11, 2013
Rated 5.0 out of 5.0 by queencourtney213 Clean and Congenial Place to Stay!
Our group stayed here at the end of September, and I am giving this place 5 stars because while it was exactly what we needed, they actually exceeded our expectations. The staff was friendly, hospitable, and really went out of their way to make sure we had everything we needed. There was free, fresh coffee in the lobby every morning, including breakfast (we only made it early enough once!) that included fresh fruit, yogurt, sausage, eggs, and waffles.
The first day, I arrived extremely early, and they stored my baggage for me so I could go and take the trolley (which is about a 5 minute walk from the hotel) into Downtown to explore. As a side note, if you are staying here, I highly recommend doing this!!! It's a great way to explore the town.
Our room was spotlessly clean, and I know this because I always check everywhere in the room before I even put my clothes away. We were able to walk barefoot on the carpets in our room, and our feet were clean. The beds were comfortable, with quality linens and several comfortable pillows. The AC was on and healthily kicking out cold air... almost too much, we had to turn it down so we wouldn't freeze -- I consider that a very good thing, especially in humid Memphis weather.
All in all, this is going to be our go-to place for Memphis when we travel here. The friendly staff, cleanliness, price, and proximity to everything made this the perfect spot to rest our heads.
November 6, 2013
Rated 2.0 out of 5.0 by Captainwhitie In the Ghetto. Scared to walk to restaurants.
Its in a terrible part of town. The staff is lazy and slow. The rooms have roaches and the bathrooms are tiny. This property is a joke!
November 1, 2013
Rated 2.0 out of 5.0 by Valentin77 Barking dog
It says not pet allowed and a dog was barking the hole night!
October 28, 2013
Rated 2.0 out of 5.0 by Tabitha8054 overall experience
I made a reservation 7 days in advance for a 2 bed room, for 4 adults. Upon arrival there were no 2 bed rooms available. Therefore, my reservation was pointless. I was told at the front desk there were roll away FULL size matresses. We were brought one twin size matress. Although the receptionist did bring us a 2nd roll away twin bed, it still was no quality service and I was very disappointed knowing I made a reservation. Will not recommend this hotel.
October 28, 2013
Rated 5.0 out of 5.0 by GDenys Good hotel
This hotel was far better than expected. I will be staying here during any future visits to memphis. My only issue was that there is no refrigerator or microwave in the rooms.
October 25, 2013
Rated 5.0 out of 5.0 by tamigirl Great time in Memphis
Had the Junior King suite Oct 2013, super comfy bed and pillows...staff were great...wished there more days of bacon for breakfast vs sausage patties...really close cab ride to all the downtown fun...tour buses would pick us up right at the hotel...super convenient. Loved it!
Only thing we wished was to be able to have fresh air in room, no way to open window.
October 23, 2013
Rated 5.0 out of 5.0 by Lsmith4 Great place to stay
This is the second time I've stayed at this hotel and both times I had great experiences! The staff is friendly and very accommodating! Everything is clean and well kept. It's just an overall wonderful place to stay!
October 23, 2013
Rated 5.0 out of 5.0 by VJ2013 Staff very attentive & efficient
Room well equipped, clean & functional. Staff extremely helpful & pleasant. Enjoyed my stay there.
October 22, 2013
Rated 5.0 out of 5.0 by Ma22 Friendly Staff
The staff at this hotel was awesome. Everyone was VERY friendly and eager to help or provide service. The Bed was comfortable.
October 19, 2013