Rated 4.2 out of 5 by 234
Rated 3.0 out of 5.0 by Jim100777 Sleeping accommodations
We asked for a exec suite and we got a king bed with a fold out couch. My parents slept in the King and I took the fold out. The fold out was THE most uncomfortable sleeping piece. Plus there were no sheets or pillows in the room. I had to makes 2 trips to the front desk for the items needed to bed down for night. I hope you can look into upcoming then fold outs and provide the appropriate bed linens to keep a client from making an additional trip to get the necessary items for bedding. Thanks for listening to my concern and we look forward to using this establishment in the near future.
April 8, 2014
Rated 4.0 out of 5.0 by cjweekender Nice staff and decent location.
Just right for the price.... Location was just a few minutes from the city.
April 5, 2014
Rated 5.0 out of 5.0 by Steff27 Great service and comfortable beds
The staff was excellent.. the beds were excellent.. the hotel was clean and it is about a $10.00 cab fare to Beale St. Would recommend this hotel if you are not staying on Beale St.
April 3, 2014
Rated 5.0 out of 5.0 by Swisshiker Perfect after a LONG ride from New Orleans
Knowledgeable, friendly staff, and great room to relax. Made a recommendation for dinner to be delivered and it took a while (Friday night, you know!) but it was delicious and reasonably priced. Excellent all the way around.
April 1, 2014
Rated 4.0 out of 5.0 by Amie2014 Comfortable and friendly staff
Upon arrival and when checking out, the staff was great. The room was clean and comfortable.
March 31, 2014
Rated 5.0 out of 5.0 AMAZING STAFF!!!
The amazing staff was there for every need my family had!! They provided the best service I may have ever had!! Thank you all so much!!
March 30, 2014
Rated 3.0 out of 5.0 by lpgdude Good Service
This is a very typical mid range hotel. The plus here was the staff and the hotel's proximity to downtown.
March 23, 2014
Rated 5.0 out of 5.0 by jpro1 Never a disappointment!
My husband and I won't stay anywhere else. Rooms are extra nice and the staff bend over backwards to assist and make our stay as pleasurable as possible!!
March 23, 2014
Rated 4.0 out of 5.0 Great beds and pillows to die for!
Enjoyed our 4 night stay very much. The King bed and pillows were extremely comfortable and the free breakfasts offered a lot of options. The staff were helpful and the room and bathroom were clean. The room was rather small, especially with a King and pull-out sofa bed. Perhaps reconfiguring of the room/furniture would help. Or maybe put Queen sized bed. The real problem, however, is the pull-out sofa bed. It was extremely uncomfortable, like sleeping on springs. Horrible. Room would be fine for two people.
March 23, 2014
Rated 4.0 out of 5.0 by Lynn M. Great locale and comfortable!
The Holiday Inn Express at the Medical Center was ideal!. I was in walking distance from the Medical Center and the room was clean and comfortable. The free breakfast was great and the price was right!
March 23, 2014
Rated 3.0 out of 5.0 by fredster comfortable room poor staff
The room was comfortable and nice but the staff was pore
The staff could not charge the right price or amount of night
check out took forever.
February 26, 2014
Rated 5.0 out of 5.0 by Lovesign25 Wonderful
The staff was great!!!! They were very helpful and they always had a smile on their face. I really felt at home. The bed was comfortable and I slept great. I will definitely be back.
February 17, 2014
Rated 5.0 out of 5.0 by iWillBeBackMemphis Great Stay to Bring in the New Years!
I do not usually write reviews on goods or services, but I had to this time. Due to two employees of this facility, I was VERY IMPRESSED. Their service was beyond excellent. Although this was such a busy weekend, they made sure to meet the needs of everyone. Not only did they please, they were quick to make it happen as well. The best part about their service was the fact that they did everything with a smile. Now that speaks volume and adds value to a corporation.
Thanks for everything ladies, Ms. B and Ms. M!
January 23, 2014
Rated 5.0 out of 5.0 by Niecy86 Great service and clean room
Everything was nice ,my husband and I really enjoyed our stay, we will be back.The breakfast was good and staff very courteous.
January 6, 2014
Rated 4.0 out of 5.0 by Franny57 Great service
All the staff at the hotel made customer service a number 1 priority.
January 5, 2014
Rated 4.0 out of 5.0 by jmrkc One night stay
Great location. Excellent staff. Very clean room and bathroom.
January 3, 2014
Rated 3.0 out of 5.0 by capitol_bob10 Service
Upon arrival, asked the front desk clerk how many pionts would I receive for this stay; her reply was and I quote, is this a pop quiz, do I look like I have time for a quiz. She then gave me a voucher to go online and watch a video for 1000 points.
No recognition was offered for IHG Reward Club Membership.
January 1, 2014
Rated 2.0 out of 5.0 by Cordog27 Told incorrect information.
I made a reservation online. Of course a CC was required. When I checked in I was VERY explicit that I would be paying cash. The clerk asked if I would like to pay now or when I checked out. I stated, clearly, when I checked out. Upon check out I did in fact pay cash for my room.
Two days later there is STILL a pending charge on my CC and as a result some other items have been returned and I have been charged overdraft fees.
I called the 800 line and waited minutes for a human. She could not help me at all, except to give me the direct number of the hotel, which I could have easily looked up myself.
Speaking with the employee on duty when I called, he was very matter of fact in that it takes 72 business hours for the amount to be released from your CC. When I asked why the clerk checking me in did not find it necessary to tell me this, he had a somewhat flippant reply.
I find this unacceptable. I was VERY specific that I was going to be paying in cash, not CC. That amount should have been released upon check out, if not at check in when I stated, without a shadow of a doubt, that I would be paying in cash.
I have stayed at your properties across the country for many years. I will seriously reconsider that in the future, as you have cost me a significant amount of unnecessary bank fees.
January 1, 2014
Rated 5.0 out of 5.0 by dmitch27 Great Hotel!
Rooms were clean and the bed was comfortable. Staff was courteous and friendly. Breakfast was good. I will definitely stay there again.
December 23, 2013
Rated 2.0 out of 5.0 Entirely Disappointing Experience
We chose this hotel because of it's close proximity to downtown, as well as it being less expensive than downtown prices. That was our mistake. As we walked into the room we noticed that everything was more cramped than a normal hotel room and all of the furniture was jammed up against each other to try to make it seem more spacious, which did not work. The toilet in the bathroom was at an odd angle and only inches from the bathtub. Now.. the filth. The filth in that room was gag-worthy. We moved an end table so as to scoot the very small loveseat closer so as to watch television. Under the table was a mass of dirt and dust. When we moved the loveseat over this odd piece of styrofoam was under it that had this red/brown stuff on it. This room was just plain disgusting! The bed was the only thing that wasn't obviously appalling. I would never go back to this hotel and certainly don't recommend anyone else go there.
December 22, 2013
Rated 5.0 out of 5.0 by Amyzing Great place to stay
We stayed 2 nights for a weekend get-away. The room was nice and definitely enjoyed the breakfast! We also enjoyed use of the workout room. A nice little bonus was the free popcorn and cookies in the middle of the day! Thanks for a nice stay!
December 18, 2013
Rated 4.0 out of 5.0 by Lunk Convenient location
The best thing about this facility is the location, close to downtown, interstates and the airport. Very average HIE, nice staff, normal breakfast
December 16, 2013
Rated 5.0 out of 5.0 by geraldo1 friendly and knoweble staff
got great dining recommendations. room and breakfast was very good.
December 9, 2013
Rated 2.0 out of 5.0 by Jenie The good and the bad
Bad: We arrived at the hotel late and exhausted. Although I had booked two rooms, they did not give us rooms together. One of the rooms had spilled coffee all over the back of the door. The other room had food in the fridge and a dirty bathroom floor. We had tired children so we just crashed. The next morning, we were woke by housekeeping knocking on our door at eight to see when we were checking out - not appreciated! Then we discovered that the carpet between the bed and the bathroom wall was soaked - we had not used the tub/shower yet so leak had been there awhile. We dressed, packed, and went to eat before leaving. While we were in the process, housekeeping stopped again to see if we were going to be gone soon!!
Good: The breakfast was good and when we reported issues to the front desk, they were courteous, apologetic, and gave us a discount off our room. That was nice, but we are not likely to return.
December 4, 2013
Rated 5.0 out of 5.0 by alan56pat58 Great service, convenient location
Very friendly staff. Just minutes from downtown, Beale St., etc.
December 3, 2013
Rated 4.0 out of 5.0 by guinnessnz good location, nice amenities
The location was very good, only a few minutes from downtown Memphis. The rooms and amenities are on par with similar hotels.
I would recommend this hotel
December 1, 2013
Rated 5.0 out of 5.0 by frenchyfrench great stay
This is a great hotel to stay at it is conveniently locateď in the center of memphis. The front desk staff was very welcoming.
November 25, 2013
Rated 4.0 out of 5.0 by Jo123ey Memphis visit
We stayed at this Holiday Inn during a trip to Memphis for a funeral. The motel was within walking distance of the cemetery.
The staff was very friendly and helpful. Even the maids were very friendly. The only complaint that I would have is that the age is showing in the rooms. The bathroom tile grout is stained and the sink was slow to drain. There was an overwhelming smell of cleaning solution when the door was opened.
The breakfast room was nice and the food was ok. Overall it was a good experience.
November 20, 2013
Rated 5.0 out of 5.0 by Ray38 Conveniently Located
$8 cab ride to midtown restaurants or downtown Beale Street.
November 18, 2013
Rated 2.0 out of 5.0 by TravelChoice Strange smell in the hallways
After spending the previous night in an absolutely wonderful Holiday Inn Express in Cape Girardeau, MO I spent the night at this location in Memphis. The greeting in the lobby was met with a panhandler looking for more than the $5 I gave him. A pair of police officers who made me think there was something wrong in the building, but in the end said good evening while enjoying what appeared to be a break, and a very nice host behind the counter.
From there it got worse. The hallways smelled like wet dog. The rooms were clean but very old. The food was standard H.I.E.
Put all this together and I will not stay at this location again.
November 17, 2013