Rated 4.4 out of 5 by 256
Rated 4.0 out of 5.0 by Davey V Good service
The suite was roomy and nice. Bed was comfortable. Good place to unwind after a long days drive.
May 27, 2015
Rated 1.0 out of 5.0 Biggest Mistake of our Wedding
We chose this hotel over 3 others for our wedding group to stay at. My bride and I arranged for 20 rooms to be reserved for our group until the end of April. At that time, they would not reserve them anymore. This was agreed upon by everyone. However, all reservations for our group that were not taken were released almost 2 months premature to our agreement. We had people being overcharged, had members of our group being turned down when they called the front desk to reserve, and the link that was given to us would not accommodate us because the rate kept changing or it would say they were sold out. When I first called the sales manager with the issues, she said everything was correct with our agreement and she didn't know why the front desk was declining my guests. When I called the front desk acting like a wedding party guest, they declined me. A month later my relatives from California were asked to pay 165 dollars instead of our agreed upon rate. I called the sales manager again (who seems to be the 3rd sales manager in six months), she apologized and said she would fix it. However, a week later several more guests were turned down. All together, we only were able to reserve 7 of the 20 rooms because the hotel failed to follow our agreement. Eight members of our wedding stayed at other hotels that were available throughout Memphis, totaling 11 rooms. Three members informed us that they would not be coming because they could not find available rooms. It cost my bride and I an additional $507 in shuttle services because, with the assumption that we had 20 rooms reserved, we promised shuttle services to and from the hotel for the reception. With everyone scattered around Memphis, we paid an additional 3 hours of shuttle service. With the wedding behind us, we regret picking your hotel for our group to stay at. Not to mention that my mother had to change rooms because her room became infested with ants. She found them coming out of the outlets and all over my son and niece.
May 26, 2015
Rated 4.0 out of 5.0 Nice Hotel, Very nice manager
This was my second stay at this property in a months time. The first stay was perfect which is why I returned. Advice--Book the suite--10x better than regular rooms. The only issues I had were the rudeness of one staff member at check in and a light shining in my room all night from the outside roof lighting. The other hotel staff members more than made up for the rudeness of one young lady. Overall, this is a good bargain for the price and the manager is very willing to correct any issues. I will definitely return!
May 26, 2015
Rated 5.0 out of 5.0 by VacationerMay2015 Great Place
For what we paid for the room a free continental breakfast would have been nice
May 26, 2015
Rated 5.0 out of 5.0 by Topsgt Memphis Visit
Excellent stay, could not have been better.
Good location and friendly staff.
May 19, 2015
Rated 4.0 out of 5.0 by traveler43346 repetitive
Your survey is too long and you ask the same questions over and over. Shorten your survey.
The hotel was fine except for the WiFi. Every time we wanted to get to the Internet, the hotel's WiFi system demanded we log in and give an assigned password. If you check for emails etc. many times per day as we do, it is very annoying to have to go through the log-in process repeatedly. We know expensive hotel chains tend to be more stingy about their WiFi than middle- and low-priced motel chains. But why do hotel executives think this is a good idea?! Why do hotel executives mistakenly think it is better to annoy PAYING customers in order to prevent an occasional freeloader who hooks into their WiFi? It is bad corporate policy. Wake up! At least get a good WiFi system that requires only one log-in at the beginning of a multi-day visit.
When a customer makes reservations at your 800 number, make sure the rep makes clear what is being booked.
May 19, 2015
Rated 5.0 out of 5.0 by Shawn P Holiday Inn
An overall nice stay with easy check-in, a nice restaurant, with good a decent beverage selection.
May 18, 2015
Rated 5.0 out of 5.0 by Joshua390 Nice place to lay your head
I stayed at this hotel on business. We were working long days but once I got back to the hotel I was able to relax in my room and unwind from the day in peace. The staff had excellent suggestions on places to eat and entertainment in the area.
May 16, 2015