Rated 4.4 out of 5 by 66
Rated 5.0 out of 5.0 by Ronnie2486 Comfortable!
I enjoyed my stay so much. The room was really nice and the staff were very helpful.
Also, the breakfast was GREAT!
November 20, 2013
Rated 5.0 out of 5.0 by DT80 Best Holiday Inn Express Ever
I have stayed at this location twice, and both times, I have been treated exceptionally well!! This location is spot on in regards to shopping and the mall. I ALWAYS get the room that I prefer. Additionally, I have yet to find another HI that has the type of room this one has....a corner, 2 room suite with ceiling to floor windows for a great view. The staff treats us like high-rollers and presents themselves as helpful as possible. The pool is large, and the restaurant staff was very helpful when I needed a plastic fork to eat a late night snack in my room (I did not get the snack from the restaurant by the way). Lastly, I am a IHG member, and they are very keen on recognizing that and showing their appreciation by giving us a small gift and treating us extremely well at check-in. This is how is should be! What a great example of first-class service!
My wife and I will definitely stay at this location as often as possible as a great weekend get-a-way. I trust that this location will continue to perform and meet the high expectations that I have set based on my past visits.
November 19, 2013
Rated 5.0 out of 5.0 by keesha Great service
I love staying here. I never have any problems and always sleep great
November 6, 2013
Rated 5.0 out of 5.0 by PCp707 best check in
Front desk Kim gave the warmest welcome and the best check in I have ever had. Very relaxing and super fast check out in the morning by another great front desk staff
November 1, 2013
Rated 3.0 out of 5.0 by Donho Good location and very spacious
Clean and spacious.....front desk was not the friendliest I've dealt with in my travels.
October 28, 2013
Rated 5.0 out of 5.0 by acoop007 Wonderful hotel!
My hot water heater burst and my insurance company sent my daughters and I to this hotel. It was wonderful. The beds were amazing, the staff was helpful, the muffins were delicious, and the breakfast buffet was incredible. My daughters enjoyed in the indoor pool every evening.
Thank you for such a relaxing stay during what was an extremely very stressful time!
October 22, 2013
Rated 5.0 out of 5.0 by CJ24 Great service/felt right at home.
Great place to stay, comfortable beds, recognized as Platinum member. Staff went out of their way to make sure we enjoyed our stay. Close to every restaurant you would want to try in Memphis. Recommend you reserve a room here.
October 21, 2013
Rated 5.0 out of 5.0 by MgMg Great get together location
Great location for meetings, shopping and restaurants
October 9, 2013