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Rated 4.4 out of 5 by 308 reviewers.
Rated 5.0 out of 5.0 by Excellent Experience This hotel is really amazing! The beds were absolutely wonderful!! You know the saying you can't or don't want to get out of bed??? Well that's exactly how I felt! Too bad we had things to see & do! The front desk staff were so friendly & so helpful! We had the breakfast buffet and the food was very tasty! Our waitress was really friendly & gave us great service! If your in the area, give them a try! August 26, 2015
Rated 5.0 out of 5.0 by very nice hotel Staff was very pleasant. Accommodations were very nice.. Location was very convenient for shopping and a number of quality eating establishments. Very easy access to and from the Interstate. August 23, 2015
Rated 4.0 out of 5.0 by good nights sleep For the area you cannot do much better for price. Clean and friendly staff. prefer a breakfast bar. kids were to dine free but got charged for cereal for toddler. August 21, 2015
Rated 2.0 out of 5.0 by Hotel room was great, staff no so much The room was great and was up to Holiday Inn standards. The night desk person was rude, short and seemed put out with any questions we asked. We tried to help him out by not having him make an extra key card due to checking in late and going to leave early but the one key he made us did not work when we got to the room. I emailed a customer service email address from another review but got no response. I am assuming it is a non working email. August 14, 2015
Rated 5.0 out of 5.0 by Great Service and Hotel I stayed at this hotel for a total of 13 days and had a great experience with everything from the staff, management and facilities. Best Holiday Inn I have ever stayed at. August 14, 2015
Rated 4.0 out of 5.0 by Great location for a Memphis stay. Used points for a stay in memphis. Very safe, well maintained hotel. Would stay again. Great location next yo the mall and several restaurants. Good management and front desk help even on a busy weekend. August 12, 2015
Rated 2.0 out of 5.0 by Customer Service a Zero Never will I step foot in this establishment again. Had room reserved for my daughter and children. When they arrived they were told to look elsewhere because no room were available. When my daughter showed them the reservation they still tried to send her away. I had to call reservation and speak to management. I will report this to corporate as well. My daughter had to wait for 1 1/2 hours before they would provide a room for her. There was no way for her to leave after dark to find another hotel. What an insult after I have been a member for such a long time. August 8, 2015
Rated 4.0 out of 5.0 by Only issue was WiFi Had the WiFi worked properly, I would have given this a 5 star. The bed was very comfortable, Staff was excellent, location was great. The only issue was the Wifi, we were unable to get it to work but for a couple of minutes at a time. It was very frustrating. Other than that, all was good. August 7, 2015
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