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Rated 4.3 out of 5 by 134 reviewers.
Rated 5.0 out of 5.0 by Comfortable! I enjoyed my stay so much. The room was really nice and the staff were very helpful. Also, the breakfast was GREAT! November 20, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express Ever I have stayed at this location twice, and both times, I have been treated exceptionally well!! This location is spot on in regards to shopping and the mall. I ALWAYS get the room that I prefer. Additionally, I have yet to find another HI that has the type of room this one has....a corner, 2 room suite with ceiling to floor windows for a great view. The staff treats us like high-rollers and presents themselves as helpful as possible. The pool is large, and the restaurant staff was very helpful when I needed a plastic fork to eat a late night snack in my room (I did not get the snack from the restaurant by the way). Lastly, I am a IHG member, and they are very keen on recognizing that and showing their appreciation by giving us a small gift and treating us extremely well at check-in. This is how is should be! What a great example of first-class service! My wife and I will definitely stay at this location as often as possible as a great weekend get-a-way. I trust that this location will continue to perform and meet the high expectations that I have set based on my past visits. November 19, 2013
Rated 5.0 out of 5.0 by Great service I love staying here. I never have any problems and always sleep great November 6, 2013
Rated 5.0 out of 5.0 by best check in Front desk Kim gave the warmest welcome and the best check in I have ever had. Very relaxing and super fast check out in the morning by another great front desk staff November 1, 2013
Rated 3.0 out of 5.0 by Good location and very spacious Clean and spacious.....front desk was not the friendliest I've dealt with in my travels. October 28, 2013
Rated 5.0 out of 5.0 by Wonderful hotel! My hot water heater burst and my insurance company sent my daughters and I to this hotel. It was wonderful. The beds were amazing, the staff was helpful, the muffins were delicious, and the breakfast buffet was incredible. My daughters enjoyed in the indoor pool every evening. Thank you for such a relaxing stay during what was an extremely very stressful time! October 22, 2013
Rated 5.0 out of 5.0 by Great service/felt right at home. Great place to stay, comfortable beds, recognized as Platinum member. Staff went out of their way to make sure we enjoyed our stay. Close to every restaurant you would want to try in Memphis. Recommend you reserve a room here. October 21, 2013
Rated 5.0 out of 5.0 by Great get together location Great location for meetings, shopping and restaurants October 9, 2013
Rated 3.0 out of 5.0 by my3sons This was a good place to stay, with the exception of a few things, the walls are so think that the person next door was using their blow dryer and it woke us up, and we was looking forward to sleeping in. Also, the breakfast was not that good, just like any other continental breakfast nothing special. October 1, 2013
Rated 4.0 out of 5.0 by Great Beds This hotel has excellent beds. I sleep like a baby here. During this stay the staff did not replenish my toilet paper the whole week, Monday-Friday. I forgot about asking at front desk, which I shouldn't have had to do, and I ran out of toilet paper on Thurs. October 1, 2013
Rated 4.0 out of 5.0 by Internet connection Slow. Slowest I have encountered in a while. Dial up slow. October 1, 2013
Rated 1.0 out of 5.0 by Needs alot of help Was not ever reconized as a club member. Didnt get breakfast until the second day when I complained that it was included when the reservation was made. There was feces stuck to the toilet bowl when I arrived and it was still there the next day after it was cleaned. I had to call down and complain to get it removed. I work at night and was awakened every morning by the maids talking loud and bumping the carts aginst the wall or knocking on the door after being asked not to. Needless to say I will not return ever. The only saving grace was the 3rd shift clerk if not for her I would have found another hotel. September 30, 2013
Rated 4.0 out of 5.0 by Clean Rooms, Friendly Staff We stayed 9/19 - 9/22. The front desk staff was friendly and attentive. They greeted us each time we entered the hotel. The rooms were clean and the noise level was very low. The "cable" and internet services were pretty poor. Overall, a good experience. September 23, 2013
Rated 5.0 out of 5.0 by Great Front Desk Staff Member The young lady at the front desk when I checked in was great, corrected my mistake (booked into the wrong Holiday Inn site) and made all well! Thanks to her and a great hotel! September 8, 2013
Rated 5.0 out of 5.0 by Another good one As usual everything and everybody were great. It is a pleasure to stay in your hotel September 8, 2013
Rated 4.0 out of 5.0 by Contitnental Breakfast Very disappointed that they do not have a free continental breakfast like the Holiday Inn Expresses. September 4, 2013
Rated 4.0 out of 5.0 by Great Cust. Svc. and rooms Location fun next to mall. Great bed, housekeeping, handicap shower. But, air conditioning cool air limited at night and had to get up and adjust several times. This happens in most hotels. But, due to hallway noise late into the night we got reduced fees! Great customer service. August 28, 2013
Rated 4.0 out of 5.0 by Everything....excellent This hotel had the friendliest staff of anywhere I've stayed and I've literally been the world over. One night I was very tired from a long day of training (the reason for my stay#. I decided to take a chance and ordered a 12oz ribeye steak from the in-house restaurant #$24.00 with 2 sides included). The steak was cooked a perfect medium rare and the veggies were extremely fresh. Kudo's to your staff all around!! August 27, 2013
Rated 5.0 out of 5.0 by Very nice and reasonably priced Warm, welcoming, friendly and comfortable at a reasonable price. August 24, 2013
Rated 5.0 out of 5.0 by Great Experience I have traveled for business for over 30 years & have stayed at many properties, mostly Marriott & Hilton and I was very surprised at what an excellent experience I had at Holiday Inn. I stayed there for 2 weeks & the food was excellent - much better than many high end hotels. The room was very comfortable & the staff very friendly. I highly recommend this property to anyone staying in the Memphis area. August 21, 2013
Rated 5.0 out of 5.0 by Courteous Service Great, courteous service, very friendly and warm. The rooms were very clean and comfortable. A great place to stay at a good location. August 21, 2013
Rated 5.0 out of 5.0 by Passing through Stayed here on my way to Nashville and was very pleased with everything about the motel! Two Thumbs Up!!!! August 7, 2013
Rated 5.0 out of 5.0 by Busy Hotel I walked in and thought - oh no! The place was jam packed and I could only imagine the nightmare I was about to be in for 3 days. But to my pleasant surprise our stay was awesome! Great, quiet room, friendly staff, and plenty of room! The meeting room temperature was perfect, and staff courteous and helpful. Thanks for a great venue to hold our annual meeting! August 1, 2013
Rated 4.0 out of 5.0 by Slow internet improvements Hello. I would gladly have given five stars overall, yet the major issue i see that may cause future concerns is how slow the wi-fi connection speed is. Second, i would recommend adding dvd capabilities on all rooms, not just suites. Thanks July 31, 2013
Rated 3.0 out of 5.0 by Not the best . . . We had stayed here before and was very pleased, but this time around, it was only a notch above poor. There was a problem with ants, and the furniture was broken. Our family members had to be moved from their initial room and was given another sub-standard room. Admittedly, it was a busy weekend and the hotel was pretty much booked up or so we thought. We asked a staff member why the hotel was booked solid, since another family member was told no rooms were available, and was informed that there were still rooms available. That bit of news added to the overall disappointment of our stay. We booked 4 rooms with family members and two more were denied, and not sure why that happened. Breakfast was very good and a good value for the money but the coupons were not ready upon arrival and we had to request them more than once to get them. Cleaning service was very poor. We had to make the bed and clean it up on our own, despite the request for them to do so.We won't stay at this location again. July 28, 2013
Rated 5.0 out of 5.0 by High Quality Some minor problems finding the hotel due to my error,however Will on staff corrected/directed me . Once there the stay from the beginning to the end was most enjoyable. No complimentary breakfast however, but still highly recommended! July 26, 2013
Rated 5.0 out of 5.0 by Very Nice This is one of the nicest IHG properties I have ever stay in. The rooms are very nicely decorated and the suites are extremely nice. The only down side is no free breakfast, but the prices in the restaurant were reasonable. Neat display of original furniture from an early sixties Holiday Inn Room. July 25, 2013
Rated 5.0 out of 5.0 by Best in Memphis area The best Hotel in Memphis, Tennessee. Great rooms and friendly service. A++++ July 19, 2013
Rated 5.0 out of 5.0 by The only place to stay in Memphis This hotel is top-notch and sets that standard for the entire Holiday Inn brand. The staff is superb and the rooms are so comfortable you feel at home. The cable channel selection on TV in the room is outstanding and the restaurant is just excellence. You will not regret staying at this hotel. Have stayed here multiple times and the excellence is sustained at this property over time. July 8, 2013
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