Rated 4.7 out of 5 by 164
Rated 5.0 out of 5.0 by Paul1949 5 of us had a good sleep
Had a couch for 1 to sleep on and all slept well. Very nice hotel; highly recommend
August 4, 2014
Rated 5.0 out of 5.0 by wildbillstreet comfortable bed, quiet.
overall good stay. lighting in bathroom and room too dim. internet fast and reliable.
August 2, 2014
Rated 5.0 out of 5.0 by CAJF Comfortable and Good Location
We had to be in Germantown for a medical appointment the following day. The hotel was very close to the place of our appointment. We found the hotel to be very clean and well maintained. Our room had plenty of space and was very comfortable. We will certainly stay here again and would recommend it to others. The breakfast was good and staff friendly.
July 24, 2014
Rated 5.0 out of 5.0 by Insanity Coach Stayed with a team
We came to the area for a Softball Tournament. The hotel staff were all GREAT from the front desk, house cleaning to the breakfast staff.
It can be easy to miss this place as it is on a short dead end road.
My room was very nice except that the airconditioner had to be turned all the way down to 60 to actually keep the room cool (not 60).
If we come back to this area this is certainly a place my family would stay again.
July 23, 2014
Rated 4.0 out of 5.0 by gc39 Nice room
The staff is friendly and the room was comfortable.
July 19, 2014
Rated 5.0 out of 5.0 by Sherryg9 Great stay and great staff!
Hotel room was nice and clean. And, the hotel staff were friendly and experienced!
July 17, 2014
Rated 3.0 out of 5.0 by Slow and Steady Quiet older property, needs to be updated.
Quiet location, off the main road, back to a field. Needs to be updated, new carpet, sheets and TV's. My air conditioner wasn't attached to the thermostat, as an example of details that need to be sorted out.
July 16, 2014
Rated 5.0 out of 5.0 by Richard1950 comfortable bed, good food and quiet
I rate this motel excellent in all categories. The employees were very kind and more than willing to help.
July 12, 2014
Rated 5.0 out of 5.0 by Norene W.O.W. (WithOut Words)
All I can say about this IHG is W.O.W....correct Without Words!!
I stayed one night in the Jacuzzi King Room and it was AMAZING!!! There was plenty of space in the room and loaded with amenities... it was just AWESOME from top-to-bottom and front-to-back!!!! I also want to say that the Staff was equally AMAZING, especially Stacey....superb customer service!!! This location truly standout above ALL other IHG and any other hotel I've stayed at....and I've been to many places. Keep up your W.O.W. factor!!!
July 7, 2014
Rated 5.0 out of 5.0 by Andrea50 Awesome staff
Dining room staff member Michelle was absolutely awesome!
July 2, 2014
Rated 3.0 out of 5.0 by Cloo99 Clean room, staff not super friendly
The room was clean. However our door did not fit properly and the hallway light shined in not only underneath the door but from the sides as well. Would recommend dimming the hallway light at nighttime. The staff was not super friendly, but they weren't rude either.(I am referring to the front desk). Overall, I would stay here again as the rate was good. But I have definitely stayed in better Holiday Inn Expresses.
July 2, 2014
Rated 5.0 out of 5.0 by Sam1998 Great Total Experience!
The staff was very professional, helpful and attentive to the needs of my family and other patrons. Our visit was relaxing, comfortable and pleasant. When a complication did arise they approached it head on and worked to resolve the issue quickly.Thank you for a great experience.
June 25, 2014
Rated 5.0 out of 5.0 by Declansmom A terrific stay
we spent one night at this property while passing through Memphis. The property is off the main road and as a result, it is very quiet yet a stone's throw from multiple food/gas options.
The hotel was extremely clean from the main entrance throughout the property. We enjoyed the stay and would stay again.
Very comfortable beds and a good work area as well.
June 24, 2014
Rated 5.0 out of 5.0 by OHTX The quite zone East of Memphis
When traveling from Texas to Ohio about 2 times each year we stay here to relax before continuing our trip on the second day; the HI at Germantown is away from the noise and heavy traffic around Memphis and thus allows us a good nights rest before continuing our trip - it is an easy place to find, somewhat off the beaten path which makes it nice a quite for a good overnight's rest. There are plenty of good restaurants close by for the evening meal.
June 22, 2014
Rated 5.0 out of 5.0 by JEK52 Clean, quiet, staff attentive and accommodating. Good breakfast options.m
Very nice hotel near so many places in a Germantown. Definitely will stay there again.
June 20, 2014
Rated 5.0 out of 5.0 by Scott Wisconsin Very nice.
We enjoyed our stay. Room was great. Staff was wonderful. Room had plenty of space. We had the king suite and we fit 4 easily.
June 19, 2014
Rated 5.0 out of 5.0 by SL29 Great stay!
We were in Germantown for a family wedding and chose this hotel simply because it was one where the bride reserved a block of rooms. The staff were terrific and the location was very convenient. The younger members of the family enjoyed swimming in the pool over the course of the weekend and the grown-ups really liked the beautiful walking trail that is steps away from the hotel.
Can't say enough nice things about the breakfast hostess - she was SO nice and charming! And we really liked the pancake machine in the breakfast room, although it was a little glitchy (worked sometimes, shut down other times....sometimes made tiny pancakes!)
Def. would stay here again if we needed to be in the Germantown area!
June 19, 2014
Rated 5.0 out of 5.0 by Okiegal49 Very comfortable bed
Front deck very helpful and friendly . Would stay there again.
June 14, 2014
Rated 5.0 out of 5.0 by Brandy F wonderful stay
we stayed 4 nights the staff was wonderful from the time we check in to the time we left we are looking forward to next year baseball tournament
June 14, 2014
Rated 5.0 out of 5.0 by betty69 overall stay
Very pleased. The TV wasn't working very well but, it wasn't a priority on this visit. The room was clean and comfortable and employees were friendly and helpful.
June 13, 2014
Rated 4.0 out of 5.0 by canada1266 Friendly staff
Positives: Comfortable bed - especially the pillows, front desk staff and housekeeping very friendly. Room was clean. Location was convenient to our needs.
Negatives: Very slow wi-fi, breakfast staff overwelmed (baseball team staying at hotel - she was trying her best to keep up), manager seemed a bit lost in the check-in process for an additional night which was pre-booked prior to our original arrival (made us check out formally and check back in formally).
June 11, 2014
Rated 4.0 out of 5.0 by Sotz good king bed
I stayed here for the Memphis Golf tournament. The entire hotel experience was satisfactory, and others likely will like the hotel too. I asked for nothing special, and the services and amenities were good.
June 11, 2014
Rated 1.0 out of 5.0 by jthomas87 A couple of problems
The location of this property is a little hard to find, and although it's new, the rate is a bit high. That said, there's four main things I need from a hotel room--high speed internet, bed, shower, TV. On my visit the internet and TV were down for an entire day. Staff had no idea when it might be restored. Staff offered no discounts on the room when checking out, and the internet and TV were still down. I understand that things sometimes go wrong...please make it right with your Platinum guests.
June 9, 2014
Rated 4.0 out of 5.0 by pickstick Comfortable nice sized room
My only problem with this hotel was the height of the commode. It seemed to be very low.
June 9, 2014
Rated 5.0 out of 5.0 by LuLu 29 Wonderful Experience
Everyone was so attentive to our needs and the place was quiet and relaxing. I will definitely be staying there again.
We were traveling with a toddler and the staff was so accommodating to his needs.
June 4, 2014
Rated 5.0 out of 5.0 by kpounce Consistently great place to stay
I have been doing a lot of business travel recently and love Holiday Inn properties. The beds are incredibly comfortable after a long day of driving or classes. For the money you can't beat HI. I've stayed in higher end hotels that weren't nearly as quiet, comfortable or concerned about guest satisfaction.
I do wish they did not use styrofoam, had more healthy choices for breakfast, and had recycling throughout the property. I was happy to find Chobani yogart.
June 2, 2014
Rated 4.0 out of 5.0 by bikergirl06 Pleasant, comfortable stay
I have visited this location before and it is great! It's quiet and very safe-feeling. Very clean room, and comfortable beds. The front desk staff was amazing. She attended to all my needs I asked for. The pool was great- clean and very warm temperature, like bathwater! The hot breakfast foods weren't of the greatest quality, but overall not too bad. Only problem I had overall was the temperature in the room was a little too cold for our liking. The air conditioning unit was not adjustable, it wouldn't even allow me to turn it off. So we just hunkered down underneath our blankets and were okay. I should have notified the front desk, but I was too lazy, so that's not their fault! I would definitely recommend this hotel.
June 2, 2014
Rated 5.0 out of 5.0 by 2 Old Folks Clean and comfortable
Our only frustration was that the desk staff could not find our reservation which was made at least two weeks prior to our visit. Other than that, it was a great choice for hotel in the Germantown area. We would definitely stay there again.
May 23, 2014
Rated 5.0 out of 5.0 by Sheriff Dano Great staff!!!!
Great place to stay. Great location. Very clean!
Great breakfast with good staff taking care of you.
Great place to take a walk around. Lots of great food locations around the area!
May 22, 2014
Rated 5.0 out of 5.0 by deana59 the staff at this hotel were all very nice!!!!!
I would recommend the hotel to anyone who is traveling through Memphis. We had a great time the staff was very friendly and helpful. We needed directions to some area spots and they were able to print them off. The entire hotel was very clean and the pool was the right temp. I will stay here again!!
May 21, 2014