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Rated 3.9 out of 5 by 313 reviewers.
Rated 5.0 out of 5.0 by Overall really good Front desk staff--I believe his name was Jeff--was very helpful and caring. Our only problem with the hotel was that our room was not refreshed for our second night's stay. Otherwise, great place to stay. August 30, 2015
Rated 5.0 out of 5.0 by Breakfast bar The food at your breakfast bar is not that good. The food for dinner was fabulous and your waitress was very helpful, and courteous. August 27, 2015
Rated 5.0 out of 5.0 by Best Customer Service Everyone you came in contact at this hotel was very pleasant and willing to get you what you wanted or needed! It really was an added pleasure to our stay in Arizona! From Ohio August 27, 2015
Rated 4.0 out of 5.0 by Decent Hotel for the Price I always stay at IHG brand hotels. This one can use some updating but was comfortable. The pool however was a problem and was not useable. Breakfast advice would be to order from the menu as opposed to the buffet. All in all, I would stay here again. August 24, 2015
Rated 5.0 out of 5.0 by Awesome staff Our stay was excellent! Not because of the comfortable beds and the great service, but because of the awesome staff that first greeted us in the lobby and took care of us during our stay. August 24, 2015
Rated 5.0 out of 5.0 by Visiting relatives Don't be fooled by the area and being so close to the freeway. This hotel and their staff make it the best bargain we have found .I would defiantly recommend staying here to anyone. August 20, 2015
Rated 3.0 out of 5.0 by Staff is professional and friendly. But facility.... Staff was great and helpful. Facility needs a total face lift including rooms, lobby, restaurant, etc. Beds were fine, dark and cool even though it was hot outside. Restaurant menu needs total overhaul including gluten-free and vegetarian options. Facility needs water filtration system to improve the taste of the water for drinking water, coffee, tea, etc. This hotel for short term is okay, but it needs work because it looks tired. New carpet in restaurant, hallways have peeling wallpaper, the one on the 5th floor smelled WEIRD and the carpet was old. Pool area needs an overhaul. It is HOT in Phoenix (duh) and there needs to be more areas for shade and chairs/lounges that are more numerous and certainly more comfortable! I stay in many hotels around the world and hope that this information is helpful for improving your facility. August 19, 2015
Rated 5.0 out of 5.0 by Nice Stay Affordable, higher end Holiday Inn experience with a beautiful pool area and an exceptionally friendly staff. August 17, 2015
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