Rated 4.2 out of 5 by 56
Rated 3.0 out of 5.0 by Susannah94901 Hotel needs to freshen up
I stay at this hotel every couple of months and have submitted comments over time to this same effect. I was told the hotel was going to be updated this summer and was looking forward to that. However, when I checked in the staff let me know that the work won't be done this year. Too bad. Pillows, beds, linens need to be upgraded (should be following the Westin model with their "heavenly beds", etc since this location gets such heavy business traffic.) Lighting in rooms is depressing, the whole hotel needs to be freshened up.
August 21, 2013
Rated 5.0 out of 5.0 by Grams62 Staff and Service
When we checked in late at night the gentleman was very cordial. The next day when I went to buy some aspirin, the front desk clerk acted like she was doing me a favor by waiting on me. Slapped the change down, no thank you or anything. Went back to playing on the computer. Same thing on Sunday when my Grandson came by to pick us up and wanted to buy a water. Grumpy little thing. Not my fault she had to get up and go to work. I do it 5 sometimes 6 days a week.
I can't comment on the food because we didn't eat there.
We will stay there again. It is a very convenient location to visit our
August 17, 2013
Rated 5.0 out of 5.0 by Mariaed Nice accommodation
Nice to see a small fridge in the room although I didn't see a microwave oven. Very clean and comfortable room.
August 1, 2013
Rated 5.0 out of 5.0 by kat50 A very well maintained hotel
I would recommend this hotel, for its friendliness, good food, good prices during happy hour.
The room was clean and maintained very well.
August 1, 2013
Rated 5.0 out of 5.0 by Marcus38 A wonderful hide away in Chandler!!
I have been staying at this hotel once or twice a month for the last three years, sometimes as long as two weeks per visit. It is wonderful!! The hotel is tucked away in a semi-residential area, directly across from the Ocotillo Golf Resort. Rooms over looking the pool have an extra nice view with the golf course in the background. The rooms are spacious, comfortable, and always clean. There is a nice gym with good equipment enabling a solid workout that can be followed with a swim and whirlpool soak in the outdoor pool.
I really like their breakfast!!! The buffet is great! REAL eggs (not powdered ones), REAL bacon (not microwave turkey strips), and a great selection of other items like French toast, oatmeal, fresh fruit (not frozen), fresh orange juice (not concentrate), milk, cereals, power bars, etc - and if that is not enough, you can order from the menu! This is a real draw for me!
They have added two state of the art bicycles - road bikes - that can be checked out and ride through the neighborhood surrounding the hotel - I have not found this at any other hotel and I travel a LOT - more than 70% of each year on the road.
The staff is wonderful - friendly, courteous, attentive, and responsive. - this included the desk personnel, the restaurant folks, the cleaning staff, and the on-site maintenance - all professional and exceptionally friendly!! I have stayed so often with these folks, that many know me by name and I get notes from the staff welcoming me back. On my birthday, they even put a card with some treats in my room!! Sometimes they surprise me with fresh baked cookies upon my arrival - NO where else do I receive such warm and friendly treatment!!
Bottom line - if you are looking for a place to stay while in Chandler or the southern Phoenix area, you will not find a hotel that makes you feel as welcomed and comfortable as this one - consider it a home away from home - I certainly do - BTW - bring your clubs!
July 20, 2013
Rated 5.0 out of 5.0 by Eebyenoh Staff was at the top of their game
I really enjoyed this hotel. The staff was on top of their game.
July 14, 2013
Rated 5.0 out of 5.0 by Silvey Great Service and Atmosphere
We stayed four days in the Holiday Inn Chandler and enjoyed the stay very much. The rooms were clean and beds comfortable including the extra pillows. Staff was very friendly and helpful. We will choose Holiday Inn Chandler again in the future.
June 14, 2013
Rated 5.0 out of 5.0 by RobertRhonda Great service & staff / Megan is a star
We were here to go to my daughters wedding and the whole staff made our stay memorable. We have traveled a lot and this hotel stay was one of the most relaxing and comfortable we have had.
From check in where we were given bottled water(it was hot), to the great pool, to the spacious room all above what was expected.
Megan & Jose both were so atentative to our needs on a personal level that it felt like we were the only ones here. Great, quiet, pool. Food was above what was expected. I just wish we could have the restaurant hours open more. But there are plenty of good restaurants around to satisfy your every desire.
We will most assuredly come back.
Thanks everyone for a great stay..........
May 28, 2013
Rated 4.0 out of 5.0 by Ceriscia Ocotillo1st Time Visit
Rates are a little high; I could have gone to another hotel a few miles farther for considerably less.
Beds need updated to pillowtop or more comfort, not so firm.
Front Desk staff very welcoming, helpful.
We left something in the room and they called so I could come pick it up. Very much appreciated.
May 14, 2013
Rated 5.0 out of 5.0 by joysoftraveling Gorgeous hotel!
This property is so upscale, beautiful lobby & pool. Room was very comfortable and breakfast was perfect in the lobby restaurant, so much so that we stayed a second night.
March 26, 2013
Rated 5.0 out of 5.0 by SDMM Great Location
Very clean Hotel and convient. Staff is very friendly and competent.
January 27, 2013
Rated 2.0 out of 5.0 by Mavis Poor food service
I have stayed at this hotel on several occasions. I have always found it to be satisfactory but during this last stay I found the food service to be very poor. Service one morning was fine (a gentlemen) but on all other days (a young woman server) was terrible. Rooms are starting to look shoddy and I found the carpet and furniture in the room to be less than clean. Its a convenient place for me to stay while in Chandler but I hope these things improve. Considering the lack of amenities, the room rate was high.
January 27, 2013
Rated 2.0 out of 5.0 by Chief1dLoveYFD Staff
As a Priority Club member for many years I am accustom to special treatment by the staff however this was not the case at this hotel. Upon arival I was given one bottle of water when I asked for a second for my wife who accompanied me on this business trip I was told they are only for the member also I was given two free breakfasts, as was guarenteed "free breakfast" when I booked the room. Again I was told this was only for the member and not my wife. When I attempted to exchange one of the days for the next day I was told no. For me this has nothing to do with water or breakfast, this has to do with service.
January 8, 2013
Rated 4.0 out of 5.0 by Mark714 okay
Stayed one night in December 2012. There is road construction in front of hotel, so it is difficult to get into. Room was okay, but this was the only Holiday Inn that did not offer me a high floor and when asked was told no. I stayed at five different H/I during my trip and this was the only room I had on the first floor. Also, no free breakfast.
January 5, 2013
Rated 5.0 out of 5.0 by cincyreds Excellent visit
We enjoyed our stay. The property is well located and very pleasant. The breakfast buffet was the only negative: price, quality, and food ran out before closing hour.
December 11, 2012
Rated 5.0 out of 5.0 by JA332 love this hotel
we have saved several times at this Holiday Inn when we visit in Chandler- would recommend it to anyone. Staff is wonderful
December 1, 2012
Rated 5.0 out of 5.0 by Sunflower All was good
We thoroughly enjoyed our stay; it will be our destination of
choice when in your area again.
November 9, 2012
Rated 5.0 out of 5.0 by Nan11 comfortable bed and very clean.
I especially liked the fluffy blueberry pancakes. The room was clean and the bed comfortable.
October 12, 2012