Rated 3.8 out of 5 by 196
Rated 1.0 out of 5.0 Full Smoking Facility
The low score is due to the hotels smoking policy which on the travel website is labelled as a, “Smoke Free Facility”. This is not the case. Even the hotel information packet in the room states that smoking is not allowed within 30 feet of entrances to the hotel. To our dismay the, “Largest Outdoor Pool in Mesa” is entirely smoking allowed, not smoke free. There are ashtrays scattered throughout the pool and hot tub areas. There were people smoking on their balconies overlooking the pool and the balconies overlooking the city and one ashtray well within 30 feet of the front entrance. We constantly smelled the smoke our entire stay which we had pre-paid and were not interested in moving and going through that hassle. In my opinion the hotel which obviously monitors the travel websites due to their responses to their customer surveys is allowing these websites to continue to label this hotel as a “Smoke Free Facility”. I am not asking for anything from this hotel as their “Management” does not fit our style, my wife and I will simply just never patronize this hotel again.
January 30, 2015
Rated 5.0 out of 5.0 by Blckbyrd I would come back again and recommend
Great stay! Bed was wonderful and staff friendly and attentive to my needs showing a great deal of passion and pride to be a part of this hotel. Room was clean and visually appealing. Good variety of menu choices. The Tiramisu stellar! Excellent wine choices and am still hunting for a local supplier!
Highly recommend due to great value for excellent customer service and amenities.
January 29, 2015
Rated 5.0 out of 5.0 by Bridget's Dad Bridget Graduation
Hotel was very convenient, easy to get to from Sky Harbor Airport. Hotel was clean, attractive and the staff was outstanding.
January 28, 2015