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Rated 4.1 out of 5 by 208 reviewers.
Rated 5.0 out of 5.0 by Excellent Service We have stayed at various hotels in or near New Orleans, and this is by far one of the friendliest and most accommodating. The staff went over and beyond the call of duty to make us feel welcome. The check-in staff were courteous and efficient (a special thanks to Nadia J., who was just terrific), and the manager even called us in the evening to ask if everything was to our satisfaction. With our coupon, we got a free morning breakfast, which we ordered off the menu (pancakes, eggs, sausage, etc.). It was much more than the typical breakfast buffets that one gets at most hotels. The hotel is very clean, centrally located, and housekeeping was very good. Highly recommend! October 10, 2013
Rated 5.0 out of 5.0 by Will stay again. Friendly. clean and good food. Convenient on and off interstate. October 9, 2013
Rated 4.0 out of 5.0 by Recommendations You need to shorten the review format. Many times I would choose not to reply as the process ttakes at least 10 minutes. I stay at this location every time I need to visit the New Orleans area as it is conviently located and offers a good value.......your people are a real plus. Was dissapointed that the bar/restaurant didn't open until 5:00PM. Would recommend being open for late lunch October 4, 2013
Rated 5.0 out of 5.0 by Great Location for Business This location was excellent for my week of business in the area. Staff was outstanding, helping fill any of my request or needs. Great Restaurant with very good selection and pricing. General Mgr. has well trained his staff. October 4, 2013
Rated 5.0 out of 5.0 by Warm Welcome I feel as if I'm home when staying at this hotel. The staff are always polite and eager to assure your needs are taken care of. They pay attention to details that other hotels don't and go above & beyond to accommodate all your needs. Having a Bar/Restaurant in house is fabulous! I travel every week for work and enjoy a place where you can have dinner & cocktails while socializing without having to leave the property! I highly recommend staying at this property if you are in the New Orleans area! Thanks everyone for making me feel so special! October 3, 2013
Rated 5.0 out of 5.0 by Comfortable and clean It was a nice room. Weird configuration, inconvenient where the bathroom is. But very comfortable and nice staff. Love the free wifi. September 30, 2013
Rated 5.0 out of 5.0 by Nice Hotel We were upgraded to a Suite and it was very nice for the price. There was pleanty of room for a family of four, and the service was great. I recommend this hotel. September 17, 2013
Rated 4.0 out of 5.0 by Great Service & Comfortable Bed The only problem was that there was a terrible smell on the 8th floor. Fortunately, it was only in the hallways; it was not in the guest rooms. Everything else was great! The staff were very friendly and helpful. September 17, 2013
Rated 5.0 out of 5.0 by Excellent room, food and service This is an excellent hotel! The room was above our satisfaction. We were going on a cruise out of New Orleans and purchased the room, park and shuttle package. It was a great deal! Our car was safe and the parking and shuttle to and from the port was included at no extra charge. We will definitely stay here again when we go on a cruise or any other time in New Orleans. Priority Club members also receive 25% off in their restaurant. The food was great too! Wonderful service. September 15, 2013
Rated 3.0 out of 5.0 by OK just OK Older facility in need of a refresh. Staff was great Shuttle service lacked consistency September 9, 2013
Rated 4.0 out of 5.0 by Can't beat locale or price Good place for workers and business people . don't let bland exterior fool you. I'll be baaack... September 9, 2013
Rated 2.0 out of 5.0 by Room not ready Sheets had spots on them. No supplies in the coffee service, no fruit for bkst even though on the menus. Generally the room was not ready. September 7, 2013
Rated 4.0 out of 5.0 by Excellent stay!!! I enjoyed my stay and would stay her again. There is a musty smell in the halls however I think its because of the age of the building. The hotel itself is beautiful and updated!!!! September 6, 2013
Rated 4.0 out of 5.0 by Nice Hotel The room and public areas of the hotel are very nice. The housekeeping person who last took care of our room must have been in a hurry however. There were no cups for the coffee and no soap for the bath or sink. I called down to the front desk and was nicely told I was welcome to come down and get them from her, which I did. In the morning, when I checked out, I politely informed the desk clerk that the vent fan in the bathroom was not working. He thanked me, but made no note of it. The room was clean and bed very comfortable, so I would stay here again, as it was close to the airport and overall was a good stay. September 5, 2013
Rated 5.0 out of 5.0 by Businees stay Very good property with convenient location for business traveler. Comfortable rooms and pleasant staff. Nice restaurant with sports bar theme. My only criticisms are smallish bathroom and need more electrical outlets for electronic devices, chargers, clothes iron, etc. August 31, 2013
Rated 5.0 out of 5.0 by Central Location is a Winner I am loyal to Holiday Inn - and this hotel lived up to everything I've come to expect from the Holiday Inn experience. From friendly and helpful front desk personnel to responsive service personnel to cleanliness and comfort - the hotel was outstanding. The amenities were very good - pool was comfortable and clean; workout facility likewise. What was particularly nice about this place is easy access to I-10 - as well as good location if you're dropping off your son/daughter at Tulane (like we were)! The French Quarter and other sections of NOLA are also readily accessible. Only negative perhaps is there is no breakfast available here. However, given you're in NOLA, where breakfast (and every other meal) is a speciality, not a big deal. It would be nice if the front desk had a listing of close by locales for breakfast - of high quality. August 29, 2013
Rated 4.0 out of 5.0 by Comfortable and clean rooms I liked when I reached the hotel didn't have to waste time waiting for the front desk to give me a room, the personnel is very friendly. August 28, 2013
Rated 5.0 out of 5.0 by Wedding Weekend - 8/16/13 Our stay at the Holiday Inn N.O. airport location was wonderful. I booked a block of rooms for my wedding at this location & I was happy I did. The staff (front desk, room attendants, the group sales department) was very nice & answered any questions we had. We definitely enjoyed ourselves and the rooms were excellent. :-) August 26, 2013
Rated 3.0 out of 5.0 by comfortable and clean Room was clean and comfortable. Lots of pillows.Road leading to the hotel was difficult. breakfast was average, coffee was warm and scramble eggs could be better. Maybe breakfast should be included in the room price. August 22, 2013
Rated 5.0 out of 5.0 by Extremely friendly and helpful staff Great atmoshere with the friendly and helpful staff. Always smiling and willing to do anything to make your stay more enjoyable. August 22, 2013
Rated 5.0 out of 5.0 by wonderful have been staying here for about 8 months and loved everytime. recomend this place very clean, friendly and nice August 18, 2013
Rated 5.0 out of 5.0 by Great service The entire staff was excellent. The first room I had the AC was not functioning well so I requested another room which was no problem. The staff called later to insure that I was comfortable. August 15, 2013
Rated 5.0 out of 5.0 by Late Night Check In So happy for 24 hour check in as our flight was delayed for hours! Staff was friendly and courteous and also offered shuttle service anytime! August 12, 2013
Rated 4.0 out of 5.0 by CLC customers not treated as IHG Rewards Club The hotel itself is great. I had no problem with my stay. My only problem is that I earn no points for my stay of 12 days. I don't understand why it's a "Non-Qualifying Stay" when I use corporate lodging. The hotel is paid for my stay just like any other stay. I'm a IHG Rewards Club member and I was not given. I choose to stay at this and other Holiday Inn hotels from a list of approved hotels. I'm not positive, but I think other IHG Rewards Club members get other benifits. Things like free drinks at the bar. August 9, 2013
Rated 5.0 out of 5.0 by Exellent furniture amd exellent service. I think the staff is the best.-Overall I grede the "The Best". August 9, 2013
Rated 5.0 out of 5.0 by MUCH IMPROVED! I usually only stay at this location 4-5 times a year and I must say that this last stay was the best of all. The young many at the reception desk was perfect with his greeting, acknowledging me as a Platinum member, upgrade to a suite, and the offering of the perks for the stay. I cannot remember name, but he was great. The suite was comfortable with no issues from my standpoint. I was only one night on this stay but it was very pleasant. I do not usually use the bar/restaurant so I can't comment there. Overall, the staff and the cleanliness has improved greatly. I will be back! August 9, 2013
Rated 5.0 out of 5.0 by Very comfortable The staff was very friendly and did all they could to help us feel comfortable. The location was close enough to NO to get our stuff done, but far enough away, not having to deal with the night life NO offers. We will definitely stay here again. August 5, 2013
Rated 3.0 out of 5.0 by Not the best experience Overall, the experience was average. The carpet in the hallways smelled like urine. I felt like I was in a college dorm. Our toilet seat was loose, and I had to tighten it myself. Additionally, the door to the bathroom wouldn't close completely, so there was little to no privacy. I am originally from New Orleans, and I come to the city often to visit. I usually stay in New Orleans, but this time, I chose Metairie because of price and convenience to particular activities that I had planned. I'm not sure why this hotel was ranked 3rd on Tripadvisor for hotels in Metairie. I will not be returning. August 2, 2013
Rated 5.0 out of 5.0 by Great Time Right off the bat, met with a very helpful front desk staff. They had all my paperwork ready, offered me everything from assistance help to the room to driving directions etc. The hotel bar/restaurant was friendly, and offered good food for a good price. Each morning I was greeted with a "Have a nice day" and when I returned with a "Welcome back, is there anything you need" Made me appreciate why I am a Platinum Member of this chain. July 29, 2013
Rated 5.0 out of 5.0 by Overall Experience The ENTIRE staff there was so accomodating. The most friendliest and professional staff EVER. All of the staff from the Front Desk, to the Bus Driver, to Housekeeping, the Waitresses, and the Chef(s) were so friendly and happy!!! The food was also excellant. Way to go Big Terry!!! July 24, 2013
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