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Rated 4.0 out of 5 by 145 reviewers.
Rated 5.0 out of 5.0 by when check out, no water bottle provided When I entered the room, there was a letter in room said that when check out in the front desk, there will be a bottle of water. But when I checked out in the morning, the staff did not mention this. November 28, 2012
Rated 4.0 out of 5.0 by Frequent business traveler and guest I just checked in again today and was reminded that I'm always surprised that the front desk staff has no way of knowing that I'm a returning guest or that I've spent the better part of the last 6 weeks at this specific property. All the system tells them is that I'm a priority club member. I was also surprised when I called last night, before getting on the red eye from out West, that the staff member working the front desk wasn't able to look in the system to find what room I was being given today or have any way of being able to tell me if the room would be ready for an early check-in after travelling all night. Check-in itself was the usual friendly easy process. When I got up to the room I was immediately reminded of the water pressure in the shower and sink being less that what I always expect it to be. I was also reminded that I'm always surprised that the hotel has no environmental policy or pledge visible anywhere and that towels are changed every day even when I hang it up intending to be able to re-use it. November 28, 2012
Rated 4.0 out of 5.0 by 2-night stay In town for the Color Run. Staff was friendly and check-in was smooth. I have stayed at this hotel before and will stay at it again when I am in town. I visit New Orleans 3-4 times per year for pleasure and this is one of my favorite places to stay. November 27, 2012
Rated 4.0 out of 5.0 by Great hotel staff and property Hotel staff is great. Property and accomodations are clean and comfortable. Restaurant food is very good. Restaurant wait staff is slow and seem unattentive. Bar staff is great, try to sit at bar but always busy. November 26, 2012
Rated 3.0 out of 5.0 by Room and Bathroom Rooms are standard minus in size. Bathroom needs upgrade, paint peeling from ceiling + more. November 19, 2012
Rated 2.0 out of 5.0 by If cruising - book closer - shuttle not worth it The staff were kind but not very helpful. We had booked the cruise package as it said we would get a free shuttle to and from the airport as well as to and from the port where the cruise ship was docked. It was VERY confusing. They had told us the shuttle service they use didn't operate day of, so they called us a taxi. But then on our return when we called them, they seemed aggravated and told us we should have gotten the information for the taxi not call them. It was very confusing, and they made us feel as though it was our fault. It would have been MUCH easier if we had just gotten a hotel near the center of town, and reserved a shuttle to and from the port. This hotel is NOT NEAR the center of New Orleans, and rather outside it. The staff again was pleasant, but not very helpful, and acted as though questions were not welcome. The room was comfortable and clean except for what looked like fresh stains on carpet. Honestly this experience did not make me proud to be a Priorities Member. There were no perks, and I was not treated well or given hardly any information or help on the amenities available at this specific hotel. November 19, 2012
Rated 4.0 out of 5.0 by Comfortable room We enjoyed the fact that the room had 2 queen beds instead of full size. Many AC units are very noisy, but the heat/AC system was reasonably quiet. November 18, 2012
Rated 4.0 out of 5.0 by Good experience Good location. Plenty of parking. Only a short, easy drive to New Orleans attractions. Restaurant food was great and plentiful. Had a better dinner in the restaurant than the one we had on Bourbon Street. Good service and attitude from all employees. Room and bathroom are a bit small but very comfortable. I would definitely return in the future and I recommend it everyone. November 18, 2012
Rated 5.0 out of 5.0 by Pleasant very pleasant and relaxing stay.Should call before opening door or knocking prior to cleaning room. November 16, 2012
Rated 5.0 out of 5.0 Excellent choice My husband and I were so pleased with our stay at the Holiday Inn. The hotel was clean, the staff were outstanding and the room was quite comfortable. We couldn't have been more pleased with the stay and the price:)) November 16, 2012
Rated 4.0 out of 5.0 by Long travel day followed by comfortable bed & great staff After the worst travel day of my life (and I travel a lot), the only issues I had were that there were no parking spots...anywhere, and the night clerk had no sense of humor! Other than that the stay was comfortable and great. I have been to New Orleans four times now and this is the best hotel for the price and location I needed. I regret not being able to try the restaurant but thoroughly enjoyed my stay. One plug in did not work (nightstand lamp area) but everything else was perfect. The housecleaning staff even organized some of my bathroom items (q-tips, cotton balls, and the like) more than I already had. Thank you for not letting my travel day continue into a terrible hotel stay. Now if I could just get the housecleaning staff to return my call for a question. November 14, 2012
Rated 5.0 out of 5.0 by Holiday Inn good choice We recently stayed at teh holiday Inn Metairie, AIrport for a meeting. The accomodations were actually really nice. Only complaint, was teh hirdryer did not work, and the room could have used more lighting. Room was spacious, nicely laid out and had all the comforts you could ask for. The meals served were delicious and there was plenty of food. I would stay there again. November 12, 2012
Rated 4.0 out of 5.0 by Great service Great place been to New Orleans many times would stay there again the Staff + Manager were nice + friendly. The Lobby, Restaurant+ Room were clean. NO FUNKY SMELL. Comfy Clean Beds November 12, 2012
Rated 4.0 out of 5.0 by Frequent business traveler and guest I like this property well enough for its location and amenities including the attached restaurant. I also know what to always expect here. I do wish the water pressure was better in the bathroom, that the desk chair would be adjustable to a higher level (it's maximum height is too short for me to work comfortably at the desk, that there was a wired internet option for better connectivity so I can work better from the room, that there were better accessible outlets near the night stands. I also think the hallways would look better if the doors and door frames were painted a less "institutional" color. November 11, 2012
Rated 1.0 out of 5.0 by Muskie 16 1. Phone did not Work (Had to be Replaced) 2. Thermostat did not function properly 3. Funky Smell 4. Restaurant food not good 5. Sevice in restuarant even worse (ate there the first night of a 5 night stay and did not return 6. Overpriced 7. Take it from a Platnium Member and Skip this Hotel November 2, 2012
Rated 5.0 out of 5.0 by Great place! This is a very good hotel with easy access to the highways. Close to the airport and a quick jump down to the French Quarter. The rooms and amenities were top notch and a pleasant surprise. I would certainly stay at this hotel again! October 29, 2012
Rated 3.0 out of 5.0 by Decent Hotel, Nothing Special First room had weird older and what looked like a drop of dry blood on the floor. Probably an accident but didn't really want to know. Switched rooms which was no issue so that was good. Hotel is obviously older and doors stuck but for the value it was fine. Restaurant left a lot to be desired though. Would only stay here for a night, not for a whole trip in New Orleans. October 15, 2012
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