Rated 4.5 out of 5 by 283
Rated 5.0 out of 5.0 by Quill77 Nice hotel but
Everything about the hotel was excellent except the bed. I had a king and I could feel the boards in the middle and the pillows are too big.. Couldn't lay my head down.
May 23, 2014
Rated 4.0 out of 5.0 by Dr. A. Jr. Great Staff, Room needs update .
Great location for air travelers, outstanding staff , good value. Room needs better local art work----current photos are distorted ,scary , and in bad taste. Bath has a very low outdated toliet which is not ADA compliant . Plenty of great local restaurants within a mile !
May 21, 2014
Rated 4.0 out of 5.0 by Richbro Very Nice Hotel
We enjoyed our stay here. It was just right for cost and comfort. The staff was very courteous at each encounter. The cleaning crew was efficient and courteous also. There is no shuttle to downtown, but the staff provided excellent directions and options on how to get to downtown New Orleans. Very nice!
May 21, 2014
Rated 5.0 out of 5.0 by [paul Breakfast in the Priority Club Room
I had a great stay. Being a priority club member i was able to eat breakfast in the 2nd floor lounge area provide for the Priority Club Members. The young lady that was on duty for breakfast was extremely nice and cheerful. It was a perfect beginning for the day. She deserves to be recognized for her efforts. She was delightful and courteous. A true credit to Crowne Plaza
May 20, 2014
Rated 4.0 out of 5.0 by TOBY33 NICE BAR
IT WAS A NICE PLACE TO STAY. I WILL STAY THERE AGAIN WHEN i AM IN THE AREA.
May 17, 2014
Rated 4.0 out of 5.0 by CappyRunner Comfortable Airport Hotel
The staff made all the difference. I would return to this hotel based on the service and friendliness of the staff.
May 17, 2014
Rated 5.0 out of 5.0 by shetown Comfortable bed and friendly front desk
Great hotel; close to airport; safe; clean rooms; friendly staff; We left our car there while on a transatlantic cruise. It was very convenient to fly back into New Orleans from Spain, spend the night at the Crowne Plaza. The hotel let us leave our car there while on our cruise out of New Orleans since we would be staying there after our return flight from Spain and check out the next day for our home town.
May 17, 2014
Rated 5.0 out of 5.0 by LeeMax Great hotel
The staff is very friendly and the room was extremely clean. We enjoyed our stay.
May 16, 2014
Rated 3.0 out of 5.0 by GuyNY Good Hotel overall - Shuttle issue, though
Overall it was a good stay. The reservation was made 10pm at night due to bad weather... My ride was coming from 90 miles away during torrential rain; I decided to have my ride come in the morning... This hotel was selected specifically because there was a free shuttle... A call was made to make sure I knew how to contact the shuttle ... I was given a phone number to call and was told the shuttle would take 20 mintes to get there... They asked for the name of the guest arriving and said they would make a note regarding "late arrival"... There was no mention about a cut off time for when the shuttle stopped running!!!! In torrential rain and on a night that I found out was the start of a teacher's conference weekend I called the hotel to be told the shuttle stopped running at midnight!!! ... so I ended up in a line for a cab that had no less than 100 people in front of me... Seems to me hotels are well aware of conferences in town and would run a shuttle later than midnight when the weather was so bad which surely caused delays in people's arrivals... Had I been on a cab line and a Crowne Plaza shuttle went by to pick up their guests, I surely would be booking with THEM next visit... The cabs in New Orleans apparently although many were mini-vans were taking people one at a time... I waited in line over 45 minutes for a cab... My king-sized reserved bed was gone when I arrived but I was given, what was called an executive suite.... which didn't have a window.... Executive suite Room 2030 has a flat screen tv with a horrible signal on the digital channels that made it impossible to watch... the analog channels were okay... but I was so tired I didn't complain... Overall a nice place to stay! People on the phones need to advise people arriving at night the shuttle stops running... Was not nice finding that out the hard way... Hotel managment should consider running shuttles later on days when conferences are in town or when there is bad weather causing delays... Hotels that go the extra mile for their guests earn repeat customers... I would recommend this hotel.
May 15, 2014
Rated 4.0 out of 5.0 by Janneth22 Very comfortable bed
My family and I visited New Orleans during the 2014 Jazz Festival, we stayed at the Crown Plaza near the Nola airport, were happy with the room, the linens and overall is what we expected for this type of hotels; Were some how unhappy with the cleaning of the bathroom. They should have done a better job. The bar ambience was great, except that in order to get a drink we have to wait a long time as the bartender was hard to find. I will definately not recommend the dinning room, the food is not that great and it is very expensive.
May 15, 2014
Rated 5.0 out of 5.0 by cjm2014 Overnight in the Big Easy
Early flight out so we stayed at the CP and it was perfect for getting an early start.
May 14, 2014
Rated 5.0 out of 5.0 by ALG123 Great Service
I was mostly impressed with the staff. In particular, the managers and the restaurant staff.
May 14, 2014
Rated 5.0 out of 5.0 by CS04 Excellent CP - Exceeded expectations
I'm a Royal Ambassador & this is my first review. I was impressed by every aspect of this CP; from the layout to club lounge quality/selection, staff friendliness/attentiveness, food & bar quality. The club lounge attendants are 5*. Truly exceeded expectations for any hotel, let alone an airport property. Highly recommend.
May 12, 2014
Rated 5.0 out of 5.0 by BGDONG Crowne Plaza
The Staff at this Crowne are really nice and seem to go out of their way to accommodate. The breakfast ladies, early morning restaurant and Club lounge are great, Wish I could remember their names. I enjoyed my Stay
May 12, 2014
Rated 5.0 out of 5.0 by nitty great service
treated kindly and respectfully; staff very helpful; breakfast has good variety; shuttle service timely but dropoff should be at terminal curbside insteat of across the street
May 8, 2014
Rated 5.0 out of 5.0 by Gerald1949 Quiet, Clean, Non-smoking room
I and my wife stayed for one night. Bed was comfortable and room and bathroom were clean. There was absolutely no smell of smoke in the non-smoking room we reserved. Conveniently located to Ponchartrain Center and NOLA airport. Great value!
May 8, 2014
Rated 5.0 out of 5.0 by Pvirginia truly exceptional
I travel a lot and usually stay at hotels that fall in the "higher class" range. This hotel stands out in my experience because of the complete focus on making sure customers are attended to, cared for, and comfortable. Every staff member greeted us, was friendly, and took their job very serious. We were repeatedly impressed by the extra effort. The restaurant in particular was very enjoyable because of this.
Rooms were very clean and everything worked well. Beds were very comfortable.
This will be our hotel of choice for New Orleans. The only detraction and it is minor, is that it is near enough to the airport and next to the expressway so outside can be noisy-- but not in the rooms. And this makes it very convenient.
May 7, 2014
Rated 5.0 out of 5.0 by RC Flyer Staff
The staff is truly wonderful from front desk to cleaning crew. Everyone is constantly on the look out to insure you are pleased with your stay. The staff is always in a good mood. It is unreal. This is the only hotel I stay at when I visit New Orleans!
May 6, 2014
Rated 2.0 out of 5.0 by Baton Rouge born Incompetant Front Desk personnel / management
Checked in and was told they did not have a room with two beds. After getting a manager to look at computer screen, they finally found one. Gave us room keys to a room that was on the ground level with other peoples Laptop computers and womens purses on the bed. Luckily they were gone and we were not theives. Went back to front desk and was "found" another room that they "did not have" that we pre paid for. It was an interior room with no windows. It was not disclosed in choosing rooms and pre-paying that those types of rooms were even available.
Checkout was horrible. No one behind the counter made eye contact with us or acknowledged our presence for 4 or so minutes, as they talked about non hotel business and laughed. I pointed this out and was told "This is my first day, there are my managers" as she pointed to two people engrossed in a computer screen 5 feet away. I was offered a water for all my trouble. I will not be comming back.
May 4, 2014
Rated 5.0 out of 5.0 by Mophead Crowne Plaza Airport
Stay at this property quite often and the staff and service is always top notch. Miss Dinah in the Rewards Club Hospitality suite is a bonus. Great Lady who treats you more than right!!
Will be back.
May 3, 2014
Rated 5.0 out of 5.0 by b456 Great staff and service; Horrible pillows.
Great staff! Great breakfast and happy hour. Easy to get to from I-10.
May 1, 2014
Rated 5.0 out of 5.0 by MS Diva Great Please to Stay
I have to give this hotel a Five Star rating
It was very clean and the service was great
I will stay there the next time I am in town
April 30, 2014
Rated 4.0 out of 5.0 by DuaneL great gym good food
Staff was friendly.
The food was very good.
Bar was good.
Really liked the gym.
April 29, 2014
Rated 5.0 out of 5.0 by mcdrum89 Good, comfortable stay!
I attempt to stay at Holiday Inn properties when in the New Orleans area. I chose the Crown Plaza, mainly, because of the good rates at the time of booking. I will recommend this hotel for convenience and value. I had no problems whatsoever during my two day stay here.
April 28, 2014
Rated 3.0 out of 5.0 by lmonteaux nice enough but lacks convience and comfort
Over all stay was great, the issue was expensive hotel stay for lack of comfort in room no microwave and refrigerator. Basic items we had to request bathroom cleaning, room cleaning, towels and wash cloths.
other than that it was great.
April 28, 2014
Rated 5.0 out of 5.0 by KCWayner Pleasant stay
Nice amenities on priority club level. Friendly staff.
April 27, 2014
Rated 2.0 out of 5.0 by CC2024 Poor Service
I have stayed at this location several times, but recently the service and staff were lacking the service expected at a Crowne Plaza hotel. Very non caring attitude
April 20, 2014
Rated 5.0 out of 5.0 by John5719 Great Stay
I found the New Orleans Airport Crowne Plaza Resort to be a great business stay and great value. The staff were professional and friendly, timely was the wait staff. and relaxed at the bar and grill with a drink and a great burger. the property was very accessible to and from the airport with courtesy van pick up and delivery.
April 19, 2014
Rated 5.0 out of 5.0 by redbox The Best
This is my third stay at the Crowne Plaza - New Orleans Airport and they have all been fantastic. The front desk is always courteous and recognize you as an IHG member. The shuttle drivers are prompt and helpful with your luggage....and I have a lot. The rooms are always fresh and clean. The bath rooms are spacious and the amenities are very nice. This property is one of the best managed, in this price range, that I have dealt with....staff is helpful and cheerful. The "Club" room staff is wonderful both in the afternoon and for breakfast. I completely recommend this hotel.
April 19, 2014
Rated 1.0 out of 5.0 by Rodboh2 Worst Experience ever with a Hotel
Our Church Group has done a spring retreat each year and used the crowne plaza in Atlanta so started planning a trip to New Orleans in August 2013. We came and visited several hotel and went with Crowne Plaza NO Airport because of their bid. From the beginning we was promised things that couldn't be honored, look like every other month we was having to work with someone else because of employees being let go. First we arrived to the hotel on April 11, 2014 early in the morning about 2:30 am, we was given rooms that was already assigned to guest so we walked in on people while they are in their bed sleep. Some people wasn't even assigned a room, I was promised an upgraded room, which they had no clue what I was talking about, then I was told they didn't have a room like that accommodate me any way. Of course they said its the same room just a different floor (the point was I didn't get what you offered me to choice your hotel#.On day two I was in shower and the hold shower head flew off the shower and water was ever where. I really wasn't able to enjoy the trip because everyday I was dealing with an issue with the bill, no one communicated with each other so there was confusing until today. This was an house account staff was calling our participates asking them for payment on their rooms, when it was already supposed to have billed to the house account. I was totally taken aback when I had them coming to me with concern from the hotel calling them. One week before arriving I called requesting a final bill so it could be paid#because money wasn't any issue for us) so guess what upon check out on the 13th there was a large balance. I advised the desk clerk that couldn't be correct and need to speak with director of Sales before our C/C is to be charged for anything, of course I get a bill where they charged our card that amount any ways. Then I speak with several people at the hotel which all are giving me different amounts owe. I finally had to call Corporate office because I felt was getting no where . The food service was good Rob went beyond his call to try to make things right as he possible could. I requested a final bill for review on 4/15 and still haven't received it as of yet 4/18/14. I did correspond with GM to try to get this matter resolve, I gave him my proposal , he accepted I sent him and email to clarify I understood correctly so there was not misunderstanding he told me yes and Good Day Sir! I asked for final bill to be reviewed but still haven't receive.
We have used Crowned plaza in Houston and Atlanta and never have we had these issues before. NO more Crown Plaza for us.
April 18, 2014