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Rated 4.0 out of 5 by 60 reviewers.
Rated 5.0 out of 5.0 by Excerllent and Comfortable stay Room was fantastic and our stay was very comfortable. October 17, 2013
Rated 4.0 out of 5.0 by Front desk check in/out prosess is too slow and wrong I reserved this hotel using IHG club website. Hotel prepared wrong type paln. I requested to keep original type plan, then front desk guy show wrong type plan again. Also I request factura issue with my information of it number and e-mail (bussiness card). when check out. I confirmed factura issue. Front desk doesn't share customer information. I tossed my information again. I spend 15 minute in check in and spend 10 minute in check out. Already I stay this hotel 4 times in 2013, allways simmiler situations. October 14, 2013
Rated 4.0 out of 5.0 by Excellent food and room Wireless has to improve, it doesn't cover all rooms October 13, 2013
Rated 5.0 out of 5.0 by Great service, guestroom and food! Super comfortable guestroom, clean and modern! Loved the "spa-like" bathroom. Excellent food buffet and amazing service. Our meeting room was also great! An awesome choice when traveling to Mexico City. October 6, 2013
Rated 1.0 out of 5.0 by Quejas El internet es pesimo. El personal ha hecho comentarios de que iphones y ipads de otros paises no son compatibles con el internet local. Cometarios clasistas No deberia de ser tan caro por el mal internet que hay. Deberian remonerar por este mal servicio de internet. October 4, 2013
Rated 2.0 out of 5.0 by not great service didnt like the staff we were 3 at the room and only one water sometimes and sometimes 2 bottles of water :C one of the elevator didnt work and are small not so cool October 2, 2013
Rated 3.0 out of 5.0 by Not value for money Hello, The hotel is surprisingly with a tag of Holiday Inn is not at par with standards. Poor Gym facilities very noisy rooms (inside from AC and outside from external noise) Laundry service immature and breaks buttons most of the time Not much vegetarian food options in Hotel Unreliable WIFI service and speed sucks. Please improve above facilities. Thanks, September 14, 2013
Rated 5.0 out of 5.0 by HI Room It was a great experience and confortable room. The location is also the best near a mall. August 2, 2013
Rated 1.0 out of 5.0 by Not business friendly The meeting facilities are truly overpriced and uncomfortable. Communication with the person in charge of Business center was poor, the required meeting space was not booked as we were told and we found out that at our arrival. The only option left was a cramped meeting space that suffered from lack of air conditioner, as a matter of fact minutes before our meeting maintenance personnel were working to fix the problem. The price requested for that spaces was way too much for what it was delivered. In spite of that it was always requested to pay in full for services that were being improvised as we went along. Rates for the meeting facilities are totally out of market. Rooms were very good and the communication between front desk and meeting personnel was extremely poor, spent too long explaining that I wanted everything included in one bill. Very poor business experience. July 12, 2013
Rated 3.0 out of 5.0 by room condition water leaked from air condituiner hotel tried it at first night, however it leaked in 8 night July 11, 2013
Rated 4.0 out of 5.0 by Nice location, nice employees and comfortable beds It is well located, close to places like Coyoacan, a mall and some other facilities. Beds are comfortable and really made me enjoy my stay Employees were a great support during the earthquake, they were helpful and they were able to do their work without panic June 24, 2013
Rated 5.0 out of 5.0 by Excelent service All the people from the staff are very friendly and are always looking to serve to the guests June 21, 2013
Rated 5.0 out of 5.0 by Good One The hotel has an excelent location. It is near by METRO and Mall. May 27, 2013
Rated 2.0 out of 5.0 by Problema con Internet Desde Enero me he hospedado varias veces en este hotel igual el año pasado pero todo esta aceptable las habiataciones son modernas, la comida es bien, la atencion en el front desk muy bien, pero el problema que tiene este hotel es el internet un servicio muy lento, el soporte no pude ayudar mucho por que la mayoria de los problemas son por navegacion que la causa directa es el pobre ancho de banda que tienen, es unico holiday inn de los que me hospedo (Express Reformar, Express WTC, Crowne WTC, Trade Center) que tiene tan pobre internet se que igual no es para negocios pero no se puede trabajar. espero que pronto mejore este servicio para poder decir que es un hotel excelente April 22, 2013
Rated 3.0 out of 5.0 by Comfortable but average noise and quality in the room My room had some light bulbs missing, maintenance should check up on those, also the noice from the window was loud, and the room was not properly ventilated. January 29, 2013
Rated 4.0 out of 5.0 by Internet Todo en el hotel es magnifico hasta que trato de conectarme por internet a mi VPN de la corporacion y mientras no estes en un cuarto piso. 2nd y 1ro great, pero aun no tiene connecion a VPN. Me he hospedo en este hotel varias veces, He tratdo de resolver la situacion con la corporacion que ofrece el servicio de internet y solo me dicen que es mi computadora, mis compañeros de trabajo han tenido el mismo problema, de hecho se hospedan aqui una vez pero por esta situacion cuando reresan, ya buscan otro hotel donde no tengan el problema. Tambien me he hospedado en otros hoteles de Mexico DF cuando no hay habitaciones en el HI de Universidad y no tengo el problema. Lo he reportado varias veces y hoy cuando regreso tengo la esperanza de que este resuelta la situacion pero aun continua, asi que tuve que salir y hacer una recarga a mi celular para usarlo como "hotspot". Por lo demas excelente. Sus empleados son muy atentos todos, aun no he encontrado uno que no lo sea. January 20, 2013
Rated 5.0 out of 5.0 by Our favorite place to stay in Mexico City This is our third time to stay here and we are always very pleased with the level of service and quality. The hotel is very close to a great mall and easy to get to areas like San Angel, Coyoacan. Emilio ( I think that was his name) was outstanding in helping us, and the breakfast buffet was incredibly delicious. Our only complaint are the beds. We were able to change rooms due to the fact our first bed seemed too bouncy and although ournsecond room was much better we wish there was an option to upgrade to a room with a more comfortable bed. Despite this minor dissapointment we had a great time and the hotel was very safe. I have family living in DF and I was travelling with my American husband and our small daughter. January 5, 2013
Rated 3.0 out of 5.0 by bad bed, not confortable The bed was so hard... not confortable. I did not enjoy the night October 18, 2012
Rated 4.0 out of 5.0 by My last visit to Mexico city The room is great, reall confortable. The bad experience was when I tried to connect to internet, after more than 30 minutes i decided to avoid the intent. why? Because the poor signal in wireless signal into the room. July 30, 2012
Rated 4.0 out of 5.0 by Quiet location Close to a mall, this location, while not on the tourist track, offers a quiet location and modern rooms. Good for the business traveler. July 10, 2012
Rated 2.0 out of 5.0 by Good Hotel, terrible service, bad attitud from staff I have stayed 3 separate ocasions in this hotel, due to the fact that a relative lives a couple of bloks away. In these 3 instances, same deal, front desk personel have no idea what customer service is all about, seems like they are doing you a great favor allowing you to stay in this hotel. Antgonistic adversarial attitud, I thought first time was an isloated event, but during my last stay the same..Hopefully I wont stay there again. June 26, 2012
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