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Rated 3.8 out of 5 by 14 reviewers.
Rated 5.0 out of 5.0 by Great services at any moment Since check inn I was an excellent experince people, instalation, everything, Thanks December 14, 2012
Rated 5.0 out of 5.0 by So comfortable and nice staff Since the arrival the employees were very polite, and helpful, I needed information about banks and some shopping, they gave me a map, instructions, and even some schedules, as this was the main purpose of my visit it was very useful, thank you very much, specially the Concierge for his help. In the other hand , my room was ready, clean and with wonderful pillows, which I enjoyed a lot, I am sure next time I will stay there again. December 11, 2012
Rated 3.0 out of 5.0 by No complimentary breakfast Despite both the US and the Mexican websites claiming complimentary breakfast this hotel was adiment that we were not entitled to it and had to pay everyday. After more than 30 minutes arguing and going to the business centre to print off the websites showing that they advertise the free breakfasts they eventually gave us vouchers for the breakfasts, however they refused to refund the ones we had just paid for. Also seems a bit pricey considering how remote the location is. Room was big and clean, and breakfast buffet had a great selection of food December 4, 2012
Rated 1.0 out of 5.0 by Bad service I live in Mexico, so in this country is necessary to get the invoice to deduct the expenses. The Hotel suppose to send me the invoice by email but the didn't want to do it argument a lot of lies. Now I need to pay from my own pocket the cost of the Hotel because my company can't reimburse me the expense because I don't have the invoice. November 30, 2012
Rated 5.0 out of 5.0 by Great Property When I checked in I was already upgraded to a Junior Suite and recongnized as a Platium Elite Member. The room was very nice and clean. I immediately ordered room service and the food was great and service was prompt. The bedding was clean and both rooms of this junior suite was presented well. The next day after work when I returned I again ordered room service which was just a burger and fries. The hamburger was terrible. I have not got a good burger anywhere in Mexico or for that matter anywhere in Mexico so I should have known better. For Americans you never put bacon on a burger and that was one of the problems as well as using Monterey Jack Cheese. The fries were good though. The television lacked in US stations but there were a few movies in English but they need to cater a little more for English stations. I speak Spanish but there is nothing worse than watching a English movie when it is dubbed. Over all the hotel was nice and I would stay here again. October 27, 2012
Rated 1.0 out of 5.0 by Director I have been staying at this hotel during my last trips. There is always an issue. The last time, I made a reservation and my flight was cancel, I called 30 minute later to cancell and they still charge my credit card one night. Try to talk to them about all the nights my company will be booking with them for the next 2 month for me and others and it seems they do not to care. I will not stay at this hotel again October 25, 2012
Rated 5.0 out of 5.0 Confortable touch!! =) I had stay for bussines for a week, and everything was excellent , nice trusth, calm and quietly atmospher, even the acomodation was full. I always try to stay there if my bussines location is´t arround this zone. October 8, 2012
Rated 5.0 out of 5.0 by Splendid Service ... with a Great Smile! I highly recommend the Holiday Inn Mexico Coyoacan for its professional services and comfortable accommodations -- from check-in to check-out - given invariably with a warm and affable smile from all its staff. Having stayed here multiple times over the past year, I applaud the consistency of its employees to provide the best possible visit for me at a great price. Further, the hotel is located near the Metro to allow for ready access to the rest of the city. Well-done! September 10, 2012
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