Rated 3.7 out of 5 by 24
Rated 5.0 out of 5.0 by DIRTBIKE039 Comfortable room and great service
I would like to go back to Mexico City for another soccer match and stay in the same hotel, very convenient.
October 20, 2013
Rated 2.0 out of 5.0 by naipe No lo recomiendo
El servicio es promedio pero para el envío de mi factura muy malo. tomo mas de 2 semanas para su envío.
October 7, 2013
Rated 4.0 out of 5.0 by Rebel450 Inconvenient parking, Poor recognition for IHG Platinum
Since the hotel doesn't operate the parking garage, every time you need to handle the keys to the bellboy to park your car and then wait up to 15 min. to have your car retrieved, which is highly inconvenient.
Also recognition is very poor, all what I was offered was tiny chocolate, while other IHG properties offer Welcome drink or cocktail and express breakfast (juice, coffee and bread)
September 10, 2013
Rated 4.0 out of 5.0 by Zasy81 Everything fine but the front desk
I experienced issues at front desk. The first one was when I called a taxi cab authorized for the company I work for, and I was waiting it at the lobby, and asked at the front desk if a taxi cab had ask for me, what they did was calling a taxi cab instead the one I asked for, and the service was expensive and the other one kept waiting.
The second issue was that one of my co-workers was registered at room 331, and I was at 301, she told at the front desk her key didn't open the door, the guy at the front desk asked her last name and gave her the key programmed to open my room, not hers, so I concluded anyone could open my room, they didn't realize that the last name wasn't registered in that room, bad experience
September 9, 2013
Rated 1.0 out of 5.0 by FernandoGM14 The worst Holiday Inn experience ever
This has been my worst experience with holiday Inn hotels, I have some complains for you.
First, when I wanted take a shower in the morning was something imposible because the water was not even enough to wash my hands, I think that if you decide to stay in a HI the minimun amenitie that you spect is enough water to take a shower.
Second, When I finish my shower (after 1 Hr), the towell that i take to dry my self smelled that bad that I had to use something else to get dry.
Third, the service was deficient, when I was checking out, I commented about the towels and the water, and they just keep silence, I though they didnt care about.
September 9, 2013
Rated 5.0 out of 5.0 by GUAPO CLASSIC
ONE OF THE BEST HOTELS I HAD EVER STAYED IN 20 COUNTRYS...
WAY TO GO GUYS..!!
August 31, 2013
Rated 5.0 out of 5.0 by moma63 room comfort
The beds were a little bit to firm, but got a good sleep.
The problem we has to deal with was the fact that the lights kept turning off, and it wasn't easy to turn the on again.....who knows why.!!! but over all it was all right.
August 27, 2013
Rated 1.0 out of 5.0 by Edgar42 Over priced and uncomfortable hotel
In all my years traveling I have not come around such a terrible experience with Holiday Inn. The room I go assigned was extremely small for Holiday Inn standards. It was a two bed room we could barely move around. The door was so small that if you ordered room service the person holding the tray could barely come through the door.
Noisy and over priced. The food prices were really high and the food had really poor quality. We ordere a lasagna and for cheese they used cheddar cheese with what seemed to be grinded tomato with no spices. The total bill for an extra plate was close to $50 USD for two people.
I highly recommend the chaing to review the state of this hotel as it does not meet your standards. Employees need training on how to server the guests properly.
I was to stay for a complete week. I moved out after two nights to a hotel close by operated by the competition.
Over a period of two weeks I stayed in the Holiday Inn in Anaheim, CA, the Holiday Inn in Reading PA and this hotel. The difference in service and cost was noticeable with not the same level of service
August 25, 2013