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Rated 4.0 out of 5 by 54 reviewers.
Rated 4.0 out of 5.0 by No hay ruido en habitaciones Instalaciones modernas Limpieza excelente Falta mejorar comida en restaurantes Precios altos en las comidas Zona no agradable al rededor July 17, 2014
Rated 5.0 out of 5.0 by Habitación Confortable Merecido Descanso Solo para reafirmar la calidad de las instalaciones, las cuales permiten descansar de forma aceptable después de días de extenso trabajo. También para enfatizar la calidez del servicio y disposición del personal para brindar una atención inmejorable. Enhorabuena y sigan adelante en favor de sus huéspedes. July 6, 2014
Rated 5.0 out of 5.0 by HABITACION CONFORTABLE La verdad la cama y almohadas muy confortabels que te ayudan a tener un sueño reparador July 4, 2014
Rated 5.0 out of 5.0 Excelente servicio Mi estancia fue aproximadamente de 4 semanas, en las cuales recibi un excelente servicio por parte de todo el personal. Solo la recomendación de trabajar un poco mas en el sabor de los alimentos (comida y cena). June 17, 2014
Rated 5.0 out of 5.0 by Superb Staff Knowledgeable staff eager and willing to assist, even to go the extra distance to ensure a comfortable and relaxing stay. I will return again and again! June 16, 2014
Rated 5.0 out of 5.0 by Hermosa su gente. Fue una segunda experiencia de estancia muy agradable, que reune los requisitos de comodidad, confort, y trato amable.Muchas de muchas gracias. June 8, 2014
Rated 4.0 out of 5.0 by Comodo y express Me parece que es un hotel para descansar después de un día largo. June 5, 2014
Rated 5.0 out of 5.0 by Excelente trato de todo el personal Amables, no perdian la compostura aunque alguien les estuviera hablando fuerte. June 4, 2014
Rated 5.0 out of 5.0 by Relación entre descanso y trabajo Es imprescindible procurarse un descanso adecuado para alcanzar un alto rendimiento en horas hábiles del trabajo. De esta manera, si una situación se liga a la otra es factible alcanzar una condición favorable para una jornada completa de actividad productiva. Si aunado a lo anterior el trato del personal es de respeto y cordialidad, podemos tener la certeza de que nuestro alojamiento será satisfactorio. Disfrutar de una alimentación nutritiva y de buena sazón pueden complementar un servicio hotelero integral y de vanguardia. Todos los puntos anteriores se cubren actualmente en sus instalaciones y servicios. Si acaso hubiese que señalar un punto de mejora, sería el mantenimiento de las instalaciones hidráulicas (llaves del lavabo y regadera) pues no en todas las habitaciones fluyen adecuadamente. June 1, 2014
Rated 5.0 out of 5.0 by Great service Everything was good. The staff was friendly and the service excellent. A real advantage of this hotel is the Metro station which is within a walking distance of only 2 minutes. The only problem is that if you are handicapped person you will have hard time finding an accessible room since the hotel has only 2 rooms with these features and the demand for them is high. Other than that everything is good. May 31, 2014
Rated 5.0 out of 5.0 by Todo muy bien Gracias por todo, es un muy lugar para nosotros; siempre nos atienden perfectamente, de manera personal y es como sentirse en casa. May 31, 2014
Rated 4.0 out of 5.0 by nice surprize I was surprized to find out a well appointed hotel in the Tlalpan avenue, coyoacan area. The environs are poor and old, but the hotel has an excellent loby, comfortable covered parking, and excellent staff. We stayed there for a weadding and the rooms are well insulated and far from noice. We were upgrated to a very large suite. Morning breakfast is excellent with a large variety of mexican and international dishes and live soft music. Our overall experience was much better than expected. April 24, 2014
Rated 1.0 out of 5.0 by Esta vez, fue fatal Es una verdadera pena, aire acondicionado sin funcionar, agua caliente para bañarse, escasa y mal trato en el servicio a cuartos. Siempre llego a este hotel cuando estoy en el D.F., pero en esta ocasión, nos fue muy mal y no importa que sea socio Priority, al contrario, parece ser que esto es peor cuando uno pide que las cosas se corrijan. Lástima, pensare en quedarme en su hotel en otra ocasión. April 16, 2014
Rated 4.0 out of 5.0 by Comfortable room and friendly staff I stayed four nights. The room was spacious and well appointed. Water pressure was weak for showering and the food was average. March 31, 2014
Rated 4.0 out of 5.0 by Nice room Room was nice well kept, I was able to sleep and relax. Staff needs to be more nice, that will be the only reason for not going back to this hotel. March 30, 2014
Rated 5.0 out of 5.0 by Comfortable room, great food, Services excellent I am very happy in your Hotel... Thank you for your hospitality In my next visit I will stayted in the same floor (7) and same room (701), March 27, 2014
Rated 1.0 out of 5.0 Worst experience at a Holiday Inn If you ever asked for a lock for the safety box and you are asked to sign a voucher, make sure you get your voucher back otherwise you will be charged for it. No pont in calling the Hotel to get your money back they all just watch their hands. It is a pity that this happens in this reputable hotel chain. February 19, 2014
Rated 2.0 out of 5.0 by Servicio El check in fue muy largo la atencion que recibi no fue buena. February 10, 2014
Rated 5.0 out of 5.0 by Quiet and great size of the room Quiet and great size of the room, just the watter at the shower low pression, understand it's to save watter. January 27, 2014
Rated 5.0 out of 5.0 by great hotel Excellent hotel and good service. The breakfast buffet is one of the best, the security is very good. January 1, 2014
Rated 2.0 out of 5.0 by Terrible location and not good service A fair hotel in a terrible location, at nights you do not feel safe because there are a lot of gentleman's clubs and hotels, there are no taxis at the entrance of the hotel. Furniture at the hotel are old, staff do not call you at wake-up time you agreed with them. Definitely do not recommend it. December 10, 2013
Rated 5.0 out of 5.0 by Comfortable room and great service I would like to go back to Mexico City for another soccer match and stay in the same hotel, very convenient. October 20, 2013
Rated 2.0 out of 5.0 by No lo recomiendo El servicio es promedio pero para el envío de mi factura muy malo. tomo mas de 2 semanas para su envío. October 7, 2013
Rated 4.0 out of 5.0 by Inconvenient parking, Poor recognition for IHG Platinum Since the hotel doesn't operate the parking garage, every time you need to handle the keys to the bellboy to park your car and then wait up to 15 min. to have your car retrieved, which is highly inconvenient. Also recognition is very poor, all what I was offered was tiny chocolate, while other IHG properties offer Welcome drink or cocktail and express breakfast (juice, coffee and bread) September 10, 2013
Rated 4.0 out of 5.0 by Everything fine but the front desk I experienced issues at front desk. The first one was when I called a taxi cab authorized for the company I work for, and I was waiting it at the lobby, and asked at the front desk if a taxi cab had ask for me, what they did was calling a taxi cab instead the one I asked for, and the service was expensive and the other one kept waiting. The second issue was that one of my co-workers was registered at room 331, and I was at 301, she told at the front desk her key didn't open the door, the guy at the front desk asked her last name and gave her the key programmed to open my room, not hers, so I concluded anyone could open my room, they didn't realize that the last name wasn't registered in that room, bad experience September 9, 2013
Rated 1.0 out of 5.0 by The worst Holiday Inn experience ever Good afternoon, This has been my worst experience with holiday Inn hotels, I have some complains for you. First, when I wanted take a shower in the morning was something imposible because the water was not even enough to wash my hands, I think that if you decide to stay in a HI the minimun amenitie that you spect is enough water to take a shower. Second, When I finish my shower (after 1 Hr), the towell that i take to dry my self smelled that bad that I had to use something else to get dry. Third, the service was deficient, when I was checking out, I commented about the towels and the water, and they just keep silence, I though they didnt care about. Best Redards. September 9, 2013
Rated 5.0 out of 5.0 by CLASSIC ONE OF THE BEST HOTELS I HAD EVER STAYED IN 20 COUNTRYS... WAY TO GO GUYS..!! August 31, 2013
Rated 5.0 out of 5.0 by room comfort The beds were a little bit to firm, but got a good sleep. The problem we has to deal with was the fact that the lights kept turning off, and it wasn't easy to turn the on again.....who knows why.!!! but over all it was all right. August 27, 2013
Rated 1.0 out of 5.0 by Over priced and uncomfortable hotel In all my years traveling I have not come around such a terrible experience with Holiday Inn. The room I go assigned was extremely small for Holiday Inn standards. It was a two bed room we could barely move around. The door was so small that if you ordered room service the person holding the tray could barely come through the door. Noisy and over priced. The food prices were really high and the food had really poor quality. We ordere a lasagna and for cheese they used cheddar cheese with what seemed to be grinded tomato with no spices. The total bill for an extra plate was close to $50 USD for two people. I highly recommend the chaing to review the state of this hotel as it does not meet your standards. Employees need training on how to server the guests properly. I was to stay for a complete week. I moved out after two nights to a hotel close by operated by the competition. Over a period of two weeks I stayed in the Holiday Inn in Anaheim, CA, the Holiday Inn in Reading PA and this hotel. The difference in service and cost was noticeable with not the same level of service August 25, 2013
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