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Rated 4.0 out of 5 by 69 reviewers.
Rated 5.0 out of 5.0 by Great Stay! This was pre-booked by our travel agent, and I am glad she chose Holiday Inn Zocalo. The staff was wonderful considering the language barrier, and the room was comfortable and incredibly quiet in spite of the noise outside. The one thing I did miss, was an in-room fridge, and although we could not get through to room service by phone, it was delivered promptly and efficiently. I would definitely stay there again. February 11, 2014
Rated 5.0 out of 5.0 by VIAJE PRECIOSO Un hotel muy cómodo con la habitación Junior Suite bastante amplia con un gran jacuzzi, lo disfrutamos mucho, el restaurante tiene una terraza preciosa con vista al zócalo, y la comida muy buena, los empleados nos trataron de maravilla, nos reservaron tours y consiguieron taxis seguros cuando lo requerimos, todo muy bien, definitivamente lo recomiendo y volveré! February 7, 2014
Rated 5.0 out of 5.0 by Enjoyable Stay We enjoyed our three-night stay at the end of our month vacation to Mexico. The location was superb as we were within walking distance to the Zocalo and many great restaurants. The restaurant in the hotel was also extremely nice with excellent food and service and good quality. The hotel staff were welcoming and more than accommodating. February 7, 2014
Rated 5.0 out of 5.0 by ubicación perfecta El hotel está ubicado a un costado de la catedral, desde el restaurante puedes disfrutar de la vista hacia palacio nacional. Las habitaciones son pequeñitas pero están decoradas con muy buen gusto. A toda la familia nos gustó. February 4, 2014
Rated 4.0 out of 5.0 by Sin privacidad Mi experiencia en general fue buena, la ubicación es excelente por que se cuenta con muchos puntos de interés el único problema al que me presente fue que podía escuchar perfectamente lo que sucedía en las otras habitaciones lo que te resta privacidad. Sin contar que la habitación fue muy pequeña February 4, 2014
Rated 1.0 out of 5.0 Beautiful but Loud and unpredictable The proximity to the Plaza create breath taking views, but result in unpredictable sleeping conditions. My first night was quiet and comfortable. The second was interrupted all night from a sound check resulting from a protest planned the following morning. Loud Music started blaring at 3:30 and didn't quit until 5:15. Not exactly relaxing or restful. There is little the hotel staff could do to prevent this aside from contacting local law enforcement, who were already present in the Plaza and did nothing to stop this. As a consequence, I would recommend that you take Breakfast or Lunch here as the View from the terrace is truly beautiful, but that you find other accommodations for the night. February 3, 2014
Rated 3.0 out of 5.0 by Good location, service average Good location in historic centre, service very average in all areas of contact (well below other IHG hotels which I stay in a lot). Would use alternative hotel for Mexico City. February 2, 2014
Rated 1.0 out of 5.0 by Terrible service. Staff no competitive, poor performers Perfect location.. Very poor service, nobody cares about the service February 2, 2014
Rated 5.0 out of 5.0 by SERVICIO EXCELENTE Tuve que llegar antes de la hora de entrada pero el personal de recepción hizo los ajustes correspondientes desde la primera vez que me comunique y eso fue fundamental para calificar el servicio de esta forma. La ubicación y la seguridad las considero muy buenas. January 31, 2014
Rated 5.0 out of 5.0 by Atención y amabilidad Me encantó el servicio, el personal siempre atento en proporcionar ayuda y ver que todo estuviera bien. Muy confortable y en excelente ubicación January 28, 2014
Rated 5.0 out of 5.0 by comfortable bed and great breakfast patio Besides excellent services this hotel is very conveniently located for great walking tours around the area and pick up by the touribus. We really enjoyed our stay. Although the outside appearance of this hotel is almost non-existent, and many rooms do not have a view outdours it is a comfortable and convenient place to stay. January 25, 2014
Rated 4.0 out of 5.0 by customer service custumer service was the best the young lady was very helpful.the bad thing of every thing was,the offer me ,as a club member the news paper every day ,i only get it the first day of my stay. January 23, 2014
Rated 5.0 out of 5.0 by Puntos a mejorar y puntos en los que son fuertes La habitación era pequeña y los espacios estaban muy justitos. El aspecto a considerar específicamente es el tamaño de las camas. Demasiado angostas, tanto que casi me caigo. Por lo demás, todo bien, especialmente el personal, parece que cuando un empleado del hotel brinda un buen servicio y le sonríe a un huésped, esa imagen no se olvida tan fácilmente. Los felicito, han entendido muy bien la relación entre dar un servicio y sentirse felices por hacerlo. Es parte del estilo de un grupo de personas que se enorgullece de la calidad de atención que proporciona. January 23, 2014
Rated 4.0 out of 5.0 by EXCELENTE UBICACION Y PERSONAL ATENTO EL HOTEL TIENE UNA EXCELENTE UBICACION Y EL PERSONAL TIENE UNA EXCELENTE DISPOSICION. EN LE RESTAURANTE, EL CAFE NOS LO SIRVIERON TIBIO EN VARIAS OCACIONES Y LA COMIDA EN GENERAL SE PUEDE MEJORAR. January 23, 2014
Rated 4.0 out of 5.0 by Camas Muy Cómodas y Excelente Espacio en la Habitación El lugar se encuentra en una excelente locación en la Ciudad de Mexico sin embargo las habitaciones no cuentan con suficiente aislamiento al sonido y eso puede causar inconformidad para dormir. El Servicio de Limpieza es Excelente, el tamaño de las habitaciones y su decoración es espectacular. El Servicio de comida no fue de mi total agrado sobre todo el Buffet ya que aunque la comida fue muy variada, algunas piezas estaban destapadas como los postres y todas las moscas se encontraban sobre ellos, fue un poco molesto. El Servicio al Cliente fue muy bueno, todo el personal extremadamente amable y atento. Sin embargo creo que a comparación de los muchos Holiday Inn donde me he hospedado en varias partes del mundo hasta el momento es el que tiene un espacio mas pequeño en cuanto a Lobby, etc. Sin embargo cabe mencionar que con gusto recomendaría al hotel, pero seria bueno tomar en cuenta las observaciones para mejorar los standards. Gracias January 14, 2014
Rated 5.0 out of 5.0 by Excelente estancia Me alojé con mi Esposa y el Hotel superó nuestras expectativas: la habitación estuvo impecable en cuanto a limpieza, orden y suministros; las comidas excelentes y la ubicación totalmente centrica es buenisima, recomiendo con suma seguridad este hotel. January 14, 2014
Rated 5.0 out of 5.0 by Pefect Great hotel in a great location. Would recommend this property to anyone wanting to stay close to the action of downtown. January 13, 2014
Rated 5.0 out of 5.0 by komfortable Unterkunft mittem im Zentrum gute Unterkunft zur Erkundung des Stadtzentrums, mitten im pulsierenden mexikanischen Leben zwischen Weihnachten und Neujahr January 12, 2014
Rated 4.0 out of 5.0 by enjoyed our stay Centrally located, helpful friendly staff, nice rooftop dining area, steam room...all provided for a great stay. We had a room facing the square which enabled us to watch the daily flag raining ceremony at 8am on the square done by about 200 soldiers and their band. We always bring ear plugs on trips, so the added street sounds at night did not bother us at all. Also, very, very helpful concierge (Vanessa). November 30, 2013
Rated 3.0 out of 5.0 by Nice hotel, freindly bilingual staff was helpful It is in the heart of the city, and has a great outdoor balcony in the restaurant the restaurant looks quite nicet. Unfortunately the no smoking signs on the balcony are not enforced, people are smoking while you are eating anyway and the staff says nothing. The room was small, but comfortable and clean, bed was firm and comfortable. Platinum elite status recognition was a bottle of water and a bag of cookies, no upgrade. Overall it was a comfortable stay, and I could enjoy Mexico here. The website says the hotel can accommodate shuttle service to the airport, and for this , I booked online, traveled and called to hear there is no shuttle, So this is not true, you will have to get yourself a cab. November 12, 2013
Rated 2.0 out of 5.0 by good location and friendly services I was there on a business trip. The staff are very helpful and friendly. I will be back next time. November 12, 2013
Rated 5.0 out of 5.0 by There isn't another hotel more close to downtown Excelent option. There are 10 meters to Mexico City Zocalo. Very safe location. I make only one advise. Check mexican news for events, shows, meetings, parades o another crowd situation in "El Zócalo". If there are political problems in Mexico city when you are planning to arrive, better find another hotel so far to downtown. November 8, 2013
Rated 5.0 out of 5.0 by Could not have asked for more! This was my first trip to Mexico, and I thoroughly enjoyed my stay! The staff was extremely helpful with planning outings and getting me information and were very tolerant of my very poor Spanish. My room was very comfortable and I really appreciated the daily bottled water. The rooftop restaurant was the perfect place to begin and end the day -- the breakfast buffet was awesome and the dinners were also excellent. Being in Mexico City over the Day of the Dead was an outstanding experience, and the location of this hotel (overlooking the Zocalo) couldn't be beat. When I go back to Mexico City, I will certainly be staying here! November 6, 2013
Rated 1.0 out of 5.0 by Poor Service at front desk If you can avoid staying at this hotel, do it. The receptionist at the front desk Alejandra was not at all professional. I am a platinum member and as a platinum member you would ask for an upgraded room, which Alejandra found that the first day of my stay their was no upgrade available but to have my luggage ready the next day and she would move my luggage to the upgraded room the next day., Next day came and no upgrade and to top it all off I paid in advance for the breakfast and was still charged at the end of my stay. This hotel is full of empty promises. stay at a different hotel, if you don't want any hassle or bad service. October 28, 2013
Rated 5.0 out of 5.0 by Great position We enjoyed our stay in Mexico City. It was great to have breakfast on the roof overlooking the old city! At night the view was magical. We would like to return sometime with more time to explore. October 23, 2013
Rated 1.0 out of 5.0 by Worst service ever!!! I am an ambassador and platinum member, one month before my arrival call and ask for a junior suite up grade and they confirm my status and gave me the suite, call a week before and confirm it. When I got there no suite just street view up grade. No extra amenities, cup of coffee as recognition of platinum member status. Every morning, the cleaning staff, knock very early and on time the went inside with out permission. Got calls late at night and nobody answer. The bed had a hole that makes you roll to the middle. Ask for extra pillows didn't get it. Ask for a cab to the airport at front desk and got a car that was not registered as a taxi, had to pay upfront . Next time I will stay elsewhere. October 22, 2013
Rated 3.0 out of 5.0 by Not clear information on web-site! On the Holiday Inn web-site, it states that the Holiday Inn Zocolo provide self serve coined laundry matt to wash your own clothing. This is NOT true. They only provide laundry services during weekdays and NOT the weekends. I stayed during a weekend in hopes to have the access to cleaning my clothes (which is hard to find in Mexico City). Instead, I was stuck with washing my clothing in the shower and leaving it to dry near the window. This could be a danger to travelers not familiar with Mexico City if they start walking around town by them selves to look for a place to wash their clothes. There is also no shuttle to the airport as posted on their web-site, only taxis. August 29, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express Zocolo, Mexico City I saw several negative reviews about this hotel when I was looking to make a reservation but I did not experience any of those comments I heard about and am very happy that I stayed there. The location was excellent and the staff was very helpful. My room was very large with an excellent view of the Zocolo and the Cathedrial. Everything I wanted to see was just a few blocks away or a short 12 min ride on the Metro. I did not use the restaurant facilities so I can not rate the food or service for that but overall my experience was positive and most of all, the price for the room was very reasonable. August 21, 2013
Rated 4.0 out of 5.0 by Good restaurant Good restaurant with a nice terrace and a great view while dinning August 18, 2013
Rated 4.0 out of 5.0 by Room too small I booked for two beds room and it gave me a family room with 3 beds, and the TV was hanging so high on the wall so you have to keep you head up all the time if you are to watch TV. They then found us another room but the room was so small, small beds, small window, small bathroom. What bothered me the most is the internet, it was too slow like I was using dial-up. I mean, come on! Can you guys get a faster internet connection? One more thing to add though, this is Holiday Inn and I didn't notice the breakfast was not included. It was not a good experience for me. However, I have to say, the location is perfect. I do not recommend this hotel unless you are fond of the old architecture and location. Personally I prefer. August 15, 2013
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