Rated 4.0 out of 5.0 by Wallypolly Good
Good value for money. Staff were courteous. Rooms were clean and tidy.
May 13, 2013
Rated 5.0 out of 5.0 by GGonzalez Excelente servicio y confort
Me gustaron las habitaciones remodeladas, el trato de personal muy cálido y se anticipan a nuestras necesidades, que bueno que hay hoteles con este servicio
May 11, 2013
Rated 5.0 out of 5.0 by Janito Un hotel muy comodo
Me quede una sola noche, sin embargo me senti muy bien. No habia viajado a Mexico y todo el mundo me recibio con una sonrisa, La habitacion era muy silenciosa, perfecto para esta ciudad tan grande y ruidosa, en general estuve muy comodo. Muchas gracias y volvere.
April 30, 2013
Rated 2.0 out of 5.0 by viajeroxnegociomxdf Selling rooms that are not available
They are under renovations
They did not had the room type available even I booked 3 weeks prior to my arrival. They change me to a lower level room with a lower rate, but the room was noisy, the phone wast not working and the bath was dirty and with water leak . They change me again to their new floor and the room was clean but still with some issues that they work to fix as soon as I reported them.
Over all the staff wanted to help but the way the hotel is being administrated during the renovations is Poor,
I have stayed on this hotel for the last 4 - 5 months once a month and the service is declining.
April 23, 2013
Rated 1.0 out of 5.0 Pesimo servicio y deplorable cultura de servicio al cliente
estuve un mes hospedado en este hotel y mi experiencia fue desde cambiar mas de 6 veces de habitación en los primeros 3 días hasta tener que lidiar con la incompetencia de la gerencia del hotel definitivamente nunca regresaría a este lugar ni lo recomiendo para nadie.
April 23, 2013
Rated 1.0 out of 5.0 by Jorge1964 MAKE SURE YOU GET A WRITTEN CONFIRMATION OF YOUR RESERVATION.
Don't be surprised if you do not receive a written confirmation of your reservation; an that they will not honor prior negotiated rates if you need additional nights. Staff is very "matter of fact" regarding pricing policy and don't care about your Priority Club Membership status. The hotel is under renovation and VIP dining area is no longer available.
March 11, 2013
Rated 5.0 out of 5.0 by Negrita Estancia hotel
Todo excelente, muchas gracias, bien por la remodelación en la que se encuentra todo el hotel
February 27, 2013
Rated 4.0 out of 5.0 by nidien91 expected less... nice surprise
After the bad reviews I read I expected the worse and was pleasantly surprised. Not the nicest Holiday Inn I have ever been but a very decent property with helpful and available staff.
Excelent location in Mexico city to move around in such a busy city. Believe me in a business trip there, that's VERY important and I have been in 2 or 3 other Holiday Inns before. This one is the best connected if you have meeting in different locations north/center and southwest.
Good restaurant, large and well equipped fitness center, and I definitly recommend the hotel's taxi drivers. These guys know all the shortcuts ! overall an excellent value, my new HQ in this complicated city.
February 12, 2013