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Rated 3.6 out of 5 by 60 reviewers.
Rated 4.0 out of 5.0 by Responsable de atencion a clientes y servicio a cuartos excelente Lamento las remodelaciones del hotel, creo que llegue en el momento menos oportuno, porque había ruido y polvo, de ahí la valoración en algunos puntos. Las camareras les falta comprometerse a realizar la limpieza profunda en las habitaciones, la hacen solo por encima, sin limpiar atrás de las cortinas, no mover los muebles de lugar para aspirar, abajo de la cama nunca limpiaron o aspiraron . June 9, 2014
Rated 4.0 out of 5.0 by good location ... just that! Food continues to be a major drawback of this hotel. If you are just using the room that is OK, I will probably be back for overnight trips, because of the good location, close to my business. But I do not recommend eating here, ... may be acceptable for dinner, .... avoid the breakfast buffet. June 5, 2014
Rated 5.0 out of 5.0 Estancia Estuve muy agusto trabajando con mis compañeros en el hotel; tuvimos el detalle que la red del hotel tenía un nivel de seguridad que no nos permitió entrar en nuestra red de la empresa por medio de nuestra VPN; de ahí en fuera todo estuvo excelente. June 5, 2014
Rated 5.0 out of 5.0 by Excelente Ubicación Excelente Ubicación muy fácil de llegar a diferentes laboratorios de la cd. y empresasa May 27, 2014
Rated 4.0 out of 5.0 by Buen hotel Buen servicio, buenas instalaciones y precio. Solamente un par de cosas: La televisión se ve pésimo y el internet se desconecta frecuentemente. May 23, 2014
Rated 5.0 out of 5.0 by Es un hotel comodo y practico al viajar de negocios, este hotel esta muy bien ubicado, tiene lo necesario para una estancia cómoda y practica, aparte de muy buen servicio May 23, 2014
Rated 5.0 out of 5.0 by EXCELENTE SERVICIO EXCELENTE SERVICIO POR TODO EL PERSONAL EN ESPECIAL POR LOS BOTONES, LA HABITACIÓN LIMPIA. DE LOS POCOS HOTELES QUE UNO PUEDE ESTACIONAR SU AUTO EN UN LUGAR TECHADO. May 5, 2014
Rated 3.0 out of 5.0 by Desayuno Las habitaciones han mejorado, sobre todo pisos 5 y 6, pero el desayuno ha ido a la baja, no hay variedad de frutas y la atención de las personas que prepara los alimentos al gusto no lo hacen con agrado, ni actitud de servicio. May 4, 2014
Rated 3.0 out of 5.0 by El trabajo nos obliga a experimentar Hemos viajado a la Ciudad de Mex DF y nos han asignado para hospedaje el Hotel Hollyfay inn Trade Center, la experiencia no ha sido de lo mejor, en mi ultimo viaje el inhodoro aún tenía desechos humanos, se cayó el sistema de facturación y me enviaron la factuara con fecha del día siguiente lo que afecta mis gastos autorizados para el viaje. Salva la experiencia la atención de algunas personas del hotel, a otros les convendría un curso de atención al cliente. En fin, espero capitalicen mis comentarios, y se convierta en algo positivo y no en un regaño innecesario. April 29, 2014
Rated 4.0 out of 5.0 by BUEN SERVICIO ME ATENDIERON MUY BIEN. ME LA PASE CÓMODA Y POR LOS LUGARES A LOS Q ASISTÍ LA UBICACIÓN ME PARECIÓ BUENA April 24, 2014
Rated 4.0 out of 5.0 Renewed rooms ! Really liked the hotel, freshly renewed rooms and furniture, TV had very poor signal, but the room was spacious and clean. Would definately consider staying there again if i were to have business around the area. April 1, 2014
Rated 1.0 out of 5.0 by El servicio de Recepcion deja mucho que desear Cuentan con instalaciones muy bonitas, mas el servicio en Recepción y así como el nocturno en el restaurant deja mucho que desear. March 25, 2014
Rated 5.0 out of 5.0 by Great service and continuous improvment I love this hotel, because they have been improved everything in the last year (at least what I saw last year). I would stay here as many times as I visit Mexico City March 12, 2014
Rated 5.0 out of 5.0 by good hotel, bad food I like this hotel for the convenience of location and price range. Rooms are nice, specially in the 5th and 6th floors. However, food quality is still a major drawback. Particularly the breakfast buffet continues to be wholly unacceptable, as in my past visits. I keep hoping someone will listen! February 27, 2014
Rated 5.0 out of 5.0 by Great experience!! It was an awesome experience, executive floor No 6 it's great. The only inconvenient was that the main entrance for the parking lot was blocked with a caution yellow tape. February 21, 2014
Rated 5.0 out of 5.0 by For this price, continues to amaze me! We must remember that we get what we pay and this hotel is OK. For business I will definitely keep coming to this HI for the price. This time I used my accumulated points, and it was very good. Room 607 in the Executive floor is great. Too bad I only spent one night. I had forgotten my charger for my cell, but ... good surprise ... there was an alarm clock radio waiting for my iphone! I must point out that I had a very good experience in excellent service from check in to check out. December 5, 2013
Rated 5.0 out of 5.0 by Puntos faltantes buen dia porque me faltan puntos en mi estadia? En la estadia del 14-15/11 porque no me asignan puntos. y en la estadia del 15-18/12 porque no me asignaron los puntos extras, habia reservado una habitacion en la cual una de las modalidades era que me dabna 1000 puntos extras por dia y solamente veo los puntos normales. Solicito tengan a bien de verificar mi estado de cuenta y cargar los puntos faltantes. desde ya muchas gracias December 4, 2013
Rated 5.0 out of 5.0 good service I had a small problem, but it was resolved quickly November 21, 2013
Rated 1.0 out of 5.0 by Too noisy - The hotel was renovating the 2nd floor... can't understand why they assign rooms in first floor... noise was a nightmare. No business center at hotel, impossible to work in room. - No soap in room when checked in. November 17, 2013
Rated 5.0 out of 5.0 by Great place to Stay I stayed here one night on one of my business trips, I stayed on the Executive floor it was outstanding. I was upgrade to a suite which just blew my socks off. Unfortuntely I was unable to used the jetted tub but it was really a very nice room. I have stayed at two other Holiday Inns in Mexico City but they do not compare to this one. The room rate was also very good. I will be returning! October 24, 2013
Rated 4.0 out of 5.0 by El hotel es agradable y práctico En esta ocasión solicité una habitación para mi madre y fue importante el espacio que se destina para los adultos mayores. Eso para la estancia de mi madre fue muy importante. gracias por ello. Y sí reconozco que hubo cambios importantes en este hotel, pero en temporadas "altas" si se elevan mucho los precios por la habitación aun cuando uno sea miembro del priority club. July 25, 2013
Rated 5.0 out of 5.0 by EXCELLENT STAFF AND FACILITIES I WAS HOSTED IN THIS HOTEL STARTING ON JULY 12TH 2013 AND MY EXPERIENCE WAS AMAZING !! THE HOTEL STAFF WAS EXTREMELY FRIENDLY, PEOPLE CARING , VERY POSITIVE ATTITUDE , CUSTOMER FOCUSED. THE ROOM SERVICE AND THE FOOD IN THE RESTAURANT WAS AWESOME !!! OVERALL MY EXPERIENCE WITH THE STAFF OF THIS HOTEL WAS EXTREMELY POSITIVE INCLUDING THE LOBBY , TAXI CAB SERVICE, ROOM SERVICE, RESTAURANT AND RECEPTION . I WILL CONSIDER THIS HOTEL FOR FUTURE VISITS TO MEXICO CITY. July 17, 2013
Rated 5.0 out of 5.0 by Muy buen nivel a precio razonable La relacion calidad precio es perfecta. El personal es muy amable y atento desde la llegada. La habitacion muy limpia. Muy cerca de todo. June 25, 2013
Rated 5.0 out of 5.0 by Muy Agradable Me quede un solo dia pero pude disfrutar de las comodidades del hotel, tanto de las habitaciones como del restaurante y del spa. No habia estado nunca y la gente es muy agradable, muy sonriente. Me la pase muy bien y seguramente regrese cuando vuelva a Mexico. Muchas gracias!!! June 25, 2013
Rated 4.0 out of 5.0 by surprisingly good Location & service! This hotel has what you would expect from the HI chain: a set of minimum standards for a certain price range. But this particular hotel excels in service! From check in to waiters at the restaurant, etc. As frequent visitor of this part of Mexico City, I had been trying different hotels in the area at this price range. This one I will repeat in my next visit. June 3, 2013
Rated 4.0 out of 5.0 by Good Good value for money. Staff were courteous. Rooms were clean and tidy. May 13, 2013
Rated 5.0 out of 5.0 by Excelente servicio y confort Me gustaron las habitaciones remodeladas, el trato de personal muy cálido y se anticipan a nuestras necesidades, que bueno que hay hoteles con este servicio May 11, 2013
Rated 5.0 out of 5.0 by Un hotel muy comodo Me quede una sola noche, sin embargo me senti muy bien. No habia viajado a Mexico y todo el mundo me recibio con una sonrisa, La habitacion era muy silenciosa, perfecto para esta ciudad tan grande y ruidosa, en general estuve muy comodo. Muchas gracias y volvere. April 30, 2013
Rated 2.0 out of 5.0 by Selling rooms that are not available They are under renovations They did not had the room type available even I booked 3 weeks prior to my arrival. They change me to a lower level room with a lower rate, but the room was noisy, the phone wast not working and the bath was dirty and with water leak . They change me again to their new floor and the room was clean but still with some issues that they work to fix as soon as I reported them. Over all the staff wanted to help but the way the hotel is being administrated during the renovations is Poor, I have stayed on this hotel for the last 4 - 5 months once a month and the service is declining. April 23, 2013
Rated 1.0 out of 5.0 Pesimo servicio y deplorable cultura de servicio al cliente estuve un mes hospedado en este hotel y mi experiencia fue desde cambiar mas de 6 veces de habitación en los primeros 3 días hasta tener que lidiar con la incompetencia de la gerencia del hotel definitivamente nunca regresaría a este lugar ni lo recomiendo para nadie. April 23, 2013
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