Rated 3.4 out of 5 by 39
Rated 5.0 out of 5.0 by DRAGONBALL44 EXCELLENT STAFF AND FACILITIES
I WAS HOSTED IN THIS HOTEL STARTING ON JULY 12TH 2013 AND MY EXPERIENCE WAS AMAZING !! THE HOTEL STAFF WAS EXTREMELY FRIENDLY, PEOPLE CARING , VERY POSITIVE ATTITUDE , CUSTOMER FOCUSED. THE ROOM SERVICE AND THE FOOD IN THE RESTAURANT WAS AWESOME !!! OVERALL MY EXPERIENCE WITH THE STAFF OF THIS HOTEL WAS EXTREMELY POSITIVE INCLUDING THE LOBBY , TAXI CAB SERVICE, ROOM SERVICE, RESTAURANT AND RECEPTION . I WILL CONSIDER THIS HOTEL FOR FUTURE VISITS TO MEXICO CITY.
July 17, 2013
Rated 5.0 out of 5.0 by Monty25 Muy buen nivel a precio razonable
La relacion calidad precio es perfecta. El personal es muy amable y atento desde la llegada. La habitacion muy limpia. Muy cerca de todo.
June 25, 2013
Rated 5.0 out of 5.0 by Ruben18 Muy Agradable
Me quede un solo dia pero pude disfrutar de las comodidades del hotel, tanto de las habitaciones como del restaurante y del spa. No habia estado nunca y la gente es muy agradable, muy sonriente. Me la pase muy bien y seguramente regrese cuando vuelva a Mexico. Muchas gracias!!!
June 25, 2013
Rated 4.0 out of 5.0 by Ewarped surprisingly good
Location & service!
This hotel has what you would expect from the HI chain: a set of minimum standards for a certain price range. But this particular hotel excels in service! From check in to waiters at the restaurant, etc. As frequent visitor of this part of Mexico City, I had been trying different hotels in the area at this price range. This one I will repeat in my next visit.
June 3, 2013
Rated 4.0 out of 5.0 by Wallypolly Good
Good value for money. Staff were courteous. Rooms were clean and tidy.
May 13, 2013
Rated 5.0 out of 5.0 by GGonzalez Excelente servicio y confort
Me gustaron las habitaciones remodeladas, el trato de personal muy cálido y se anticipan a nuestras necesidades, que bueno que hay hoteles con este servicio
May 11, 2013
Rated 5.0 out of 5.0 by Janito Un hotel muy comodo
Me quede una sola noche, sin embargo me senti muy bien. No habia viajado a Mexico y todo el mundo me recibio con una sonrisa, La habitacion era muy silenciosa, perfecto para esta ciudad tan grande y ruidosa, en general estuve muy comodo. Muchas gracias y volvere.
April 30, 2013
Rated 2.0 out of 5.0 by viajeroxnegociomxdf Selling rooms that are not available
They are under renovations
They did not had the room type available even I booked 3 weeks prior to my arrival. They change me to a lower level room with a lower rate, but the room was noisy, the phone wast not working and the bath was dirty and with water leak . They change me again to their new floor and the room was clean but still with some issues that they work to fix as soon as I reported them.
Over all the staff wanted to help but the way the hotel is being administrated during the renovations is Poor,
I have stayed on this hotel for the last 4 - 5 months once a month and the service is declining.
April 23, 2013
Rated 1.0 out of 5.0 Pesimo servicio y deplorable cultura de servicio al cliente
estuve un mes hospedado en este hotel y mi experiencia fue desde cambiar mas de 6 veces de habitación en los primeros 3 días hasta tener que lidiar con la incompetencia de la gerencia del hotel definitivamente nunca regresaría a este lugar ni lo recomiendo para nadie.
April 23, 2013
Rated 1.0 out of 5.0 by Jorge1964 MAKE SURE YOU GET A WRITTEN CONFIRMATION OF YOUR RESERVATION.
Don't be surprised if you do not receive a written confirmation of your reservation; an that they will not honor prior negotiated rates if you need additional nights. Staff is very "matter of fact" regarding pricing policy and don't care about your Priority Club Membership status. The hotel is under renovation and VIP dining area is no longer available.
March 11, 2013
Rated 5.0 out of 5.0 by Negrita Estancia hotel
Todo excelente, muchas gracias, bien por la remodelación en la que se encuentra todo el hotel
February 27, 2013
Rated 4.0 out of 5.0 by nidien91 expected less... nice surprise
After the bad reviews I read I expected the worse and was pleasantly surprised. Not the nicest Holiday Inn I have ever been but a very decent property with helpful and available staff.
Excelent location in Mexico city to move around in such a busy city. Believe me in a business trip there, that's VERY important and I have been in 2 or 3 other Holiday Inns before. This one is the best connected if you have meeting in different locations north/center and southwest.
Good restaurant, large and well equipped fitness center, and I definitly recommend the hotel's taxi drivers. These guys know all the shortcuts ! overall an excellent value, my new HQ in this complicated city.
February 12, 2013
Rated 1.0 out of 5.0 by GEEEEE Personnel not friendly or helpful
I asked to stay 30 min passed the checkout time and they did not allow it. Being a Priority club member I usually have no problem at the other Holiday Inns...
February 6, 2013
Rated 1.0 out of 5.0 by elgonzaleza Ciudad De Mexico-Trade Center
This hotel should not be marked Hollyday Inn, because it does not meet the specifications of the franchise.
Size of room
Quality and shelf life of the furniture.
Quality building maintenance
January 21, 2013
Rated 1.0 out of 5.0 by stormydog awful hotel
first night's king room was a handi-cap room. room was awful. next two nights were a king bed in a small room-awful room and smelled like urine. poor food on the night of 12/10. sent it back three times and still got charged for not eating it.
December 18, 2012
Rated 3.0 out of 5.0 by PETO My stay in Holiday Inn Trade Center
Good service attitud, good cleanliness and general conditions. They are doing efforts to make it a more friendly and confortable place dispite the location. My only sugestion is to pay attention to laundry process. I Always had to ask for my clouths while I expected to receive it with out have to remind it to the front desk.
December 11, 2012
Rated 2.0 out of 5.0 by Berriochoa Experience
Price to service level is bad. Would have paid the difference and stayed at the Intercontinental.
No upgrade for Platinum status or any type of special offering.
The only thing I did get was a 20 minute free spa treatment, and when I asked for it, the lady responsible did not show up to work that day.
Towels are very hard and in bad shape.
Would not stay here again.
Some of the Taxi driver's car's are really old and in bad shape. Not recommended for executive service.
December 4, 2012
Rated 1.0 out of 5.0 by WilliamKim No hot water provided during theshower
I wants to refund my whole payment.
I didn't use hot water during the shower.
December 3, 2012
Rated 3.0 out of 5.0 by Traveller111 Better than nothing
I travel a lot and this hotel is simply OK. The location is busy and loud, the bed was standard, the water pressure was horrible (like showering in a slow leak), and the executive lounge was a joke. I have never been in a lounge where I would not eat or drink a thing before. If you are staying 1 night I would say tis is good enough. If you are staying multiple nights you might want to look elsewhere.
November 13, 2012
Rated 2.0 out of 5.0 by PMZP Worst Service Ever
The receptionist is very close mind, she lies and she didn´t solve anything.
The mannager´s service was even worst, she doesn´t have the abiltiy to understand and solve problems kindly. She only said "I understand, but I can´t do anything"
First problem. The second morning the hotel didn´t have water, and nobody told us, they said that they delivered us a letter explaining the situtaion, but that never happened.
Second problem. I left my suitcase in the room where I spent te first night, and they offered me to change my suitcase to the new room they gave me. Above my suitcase there was the hotel parking ticket and I don´t now if they lost them or threw it away, but when I look for the ticket in this new room I couldn´t find it.
So I told this to the counter clerk and she told me that "she understand but they need the ticket for the car´s security, I understand and told her that we can match the name of the car´s bill with my I.D., then she said that I must pay $100 for the ticket replacement. I told her "I´m not going to pay because it is your fault because you never send the ticket to my new room".
She said "I understand but it´s the system problem" she called the mannager because, I was getting angry, and the mannager in a very stubborn way told me that I must pay anyway.
I was in a hurry so I pay, but not after I promise them not to come back ever.
November 8, 2012
Rated 1.0 out of 5.0 by Larc Rooms not ready in time
I has to wait till 18:50 hrs. To use the Room.
I am very up set for this inconenient, because i hay a long trip And a long work day And ibhad to wait a lot when ussually in a bussiness class hotels the misión is vive us the comfort we spect after work.
September 26, 2012
Rated 1.0 out of 5.0 by ovaldez Very poor maintenance, very low quality, high price.
This hotel should not be granted by Holiday Inn, my room was in very poor condition, dirty carpet, old furniture, bad smell.
I had to check out early, It .is a shame
September 25, 2012
Rated 5.0 out of 5.0 by Viking Comfortable, good location.
It could be much better improving quality of food.
September 14, 2012
Rated 4.0 out of 5.0 by gcc53 Good
In general it was a good experience. I liked it they recognized my Priority Club Members points. The location is so crowded, I mean, the traffic, maybe this is common in Mexico City.
July 26, 2012
Rated 5.0 out of 5.0 by Socio Excelente Hotel
Mi estancia fue excelente, sólo que en este hotel no hay beneficios adicionales que obtener puntos en hospedaje por ser socio Priority, es hotel es muy bonito y cuenta con buen servicio y excelente ubicación.
July 16, 2012
Rated 4.0 out of 5.0 by Socio Buen Hotel, con mejorables
mi estancia en general fue buena, sólo que no me gustó que en mi caso no me hayan dado trato Priority, el hotel cuenta con habitaciones exclusivas para socios y a mi no me fue proporcionado este beneficio aún cuando soy socio desde el año 2004
July 16, 2012
Rated 3.0 out of 5.0 by Beli Estancia trabajo
En general instalaciones bien, la comida pésima, seguridad excelente...
July 15, 2012
Rated 4.0 out of 5.0 by JOTAPE Fin de semana Relajante
Vivo en el DF, sin embargo en casa hay mucho agetreo, visitas, estudiantes, niños... Por lo que mi esposa y yo acostumbramos ir a este agradable hotel a relajarnos, desayunar bien en el Buffete que es muy bueno y descansar para volver a las actividades diarias.
Me gusta su ubicaciòn y que nadie nos conoce.
Disfrutalo, esta cerca de todo!
July 13, 2012
Rated 1.0 out of 5.0 by CIELO RESTAURANT
EN MI ULTIMA ESTANCIA TUVE EL INCONVENIENTE EN EL SERVICIO A CUARTO, NO ME LLEVARON MI FACTURA NI MI CAMBIO, AL SIGUIENTE DIA NADIE SABIA SOBRE MI FACTURA SOLO UNA PERSONA DEL RESTAURANT SE PORTO MUY AMABLE Y DIO SEGUIMIENTO AL IGUAL QUE EL GERENTE PERO HUBO UNA SEÑORITA QUE SOLO SE LIMITO A DECIR NO ESTA Y PUNTO, AL FINAL ME HICIERON LLEGAR MI FACTURA PERO MI CAMBIO QUIEN SABE QUE PASO CON EL, MANDE UN MAIL PARA LA ACLARACION Y A LA FECHA NO HE TENIDO RESPUESTA DE SU PARTE, ES LA PRIMERA OCASION QUE ME SUCEDE ALGO ASI YA QUE CONSTANTEMENTE ME HOSPEDO EN DIFERENTES HOTELES DE LA MISMA CADENA Y NUNCA ME HABIA SURGIDO ALGUN INCONVENIENTE, PERO ESTA OCASION SI ME DEJO CON UN MAL SABOR DE BOCA.
July 13, 2012
Rated 5.0 out of 5.0 by Romerito EXCELENTE TRATO
COMO SIEMPRE, MUY BIEN ATENDIDOS. EL TRATO EN LA RECEPCIÓN EXCELENTE, MI FAMILIA ESTUVO MUY COMODA Y SATISFECHA EN TODOS ASPECTOS
July 13, 2012