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Rated 4.1 out of 5 by 110 reviewers.
Rated 5.0 out of 5.0 by excellent One problem. When I tried to call the hotel from the airport and dialed the main number I keep getting the fax machine. Apparently your telephone installer has the fax in your hunt group and if your main lines are busy it rolls over to the fax. July 31, 2015
Rated 5.0 out of 5.0 by Excelente y eficiente atención - Muy buena atención del personal y cómoda recepción. - En una oportunidad me apareció un cobro en mi tarjeta de crédito que no correspondía y lo solucionaron rápidamente. July 30, 2015
Rated 5.0 out of 5.0 by Excelente atencion El personal del hotel fue muy atento desde nuestra llegada ya que llegamos unas horas antes de la hora de entrada y nos cuidaron el equipaje mientras que fuimos a dar un paseo por la cuidad. El personal del hotel siempre estuvo atento a nuestras necesidades de transporte y alimentos. July 29, 2015
Rated 5.0 out of 5.0 by TV and Newpaper The only concern is that I didn't receive the complementary news paper and one of the chanels were not available during my stay. July 22, 2015
Rated 4.0 out of 5.0 by Experiencia Zona Rosa Excelente opción en el corazón de la Zona Rosa de la Ciudad de México, ideal para negocios y muy apropiado para una escapada romantica¡¡ El personal es muy amable y se aseguran que tu estancia sea lo mas agradable posible. July 20, 2015
Rated 1.0 out of 5.0 by Didnt deliver on what was promoted Site advertises airport shuttle. I called in advance for shuttle and receptionist said it would be no problem. I was picked up at airport by shuttle and driven to the hotel. Driver was friendly despite it being 2am. When I arrived I tipped the driver $5. Five minutes after I made it to my room the reception called to inform me I owed the shuttle driver 650 pesos. No mention of cost was made before. Taxis only charge 120 pesos. I brought this up to the receptionist and he shrugged his shoulders saying nothing could be done and he was sorry the website was wrong and he would change it. As of a week later the website is still wrong. Another error with the webpage is breakfast is not included. I asked for a coffee and confirmed(in spanish) it was free. The waiter said yes. I asked for it to go and once he poured it I left for the taxi. While I waited for the taxi the waiter followed me and handed me a bill for 50 pesos. Well overpriced for a paper cup brew coffee from the lobby, especially when the original price was 0. I also requested a taxi to be at the hotel at 9am following morning and he made the note in the nightly log. At 9am I went to the lobby and no one had called a taxi. When I asked them to they said it would be 15-20 minutes. I walked outside 1 block to a taxi stand and picked on up 2 minutes later. Do not stay here. Terrible service, no one accepts responsibility and would rather have their money than a satisfied customer. June 19, 2015
Rated 5.0 out of 5.0 by Trato del personal El trato del personal fue agradable. Es comodo quedarse en este hotel. Me gustaría que en mi próxima estancia me dieran una habitación más amplia. June 9, 2015
  • 2015-08-03T11:58:26.941-05:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_110, tr_110
  • loc_en_US, sid_MEXZR, prod, sort_default
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