Rated 3.9 out of 5 by 309
Rated 5.0 out of 5.0 by clyde35 Nice Stay
Enjoy the Holiday inn and Lounge, pool,and Beach.
Great customer service thank you
August 15, 2014
Rated 4.0 out of 5.0 by Gibbit Honest staff
I left my Maui Jim sunglasses at the hotel bar. 4 hours later, the bartender had put it aside for me. Usually, an expensive brand like that never finds his way home. I was very impressed about the honesty of the bartender. Honest people are rare these days. Thank you again to the bartender.
August 12, 2014
Rated 3.0 out of 5.0 by Traveller1414 Could be better
Location is good.
Maintenance of room is poor. Room 9006.
Front desk : good service.
Price too high compare to value received.
August 10, 2014
Rated 5.0 out of 5.0 by Rewarded Holiday Inn MB is tops with me!
From minute one until check out I was pleased. Don't' get me wrong, there were issues. The way the staff handled everything was the most impressive. Dennis at the front desk is spot on and obviously knows how important it is that guests are treated well and he did it with a smiling face and he deserves an applause for his performances. Hopefully the hotel management recognizes him for his outstanding customer service skills. The room was wonderful and the location was great. I will be back and recommend you try them out. Four stars from me.
August 4, 2014
Rated 1.0 out of 5.0 by DARTH1 NOT WHAT I REMEMBERED BEFORE...WHAT HAPPENED?
To preface: I have known this hotel location a very long time, as I had been a frequent traveller to Miami Beach- even when this location was under a different brand (that brand moved half a block south).
I don't remember this location being the following: Peeling ceiling paint, leaking toilet, non-working TV remote control, forced gratuity of 15 percent on meal tabs (big pet peeve for me...If GOD Himself only requires 10 percent tithe, then who are we to ask for a greater percentage than HIM?); discrepancies of information relating to daily valet parking fees (which means no one is paying attention to the detalis constructed on the Holiday Inn website), and a sore right ankle bone from a protruding bed frame support stem, and an earring, that I stepped on (but did not break the skin, thankfully).
Guillermo, one the staff members, was a blessing. He was the biggest help in service recovery. He did what he could to correct most of the problems that I encountered on this short rendezvous, which was in celebration of my wife's birthday.
I'm still waiting on Kathy at the hotel to follow up on the hotel's rationale behind the forced 15 percent gratuity...as of this writing, that was three days ago. No call yet.
Will I go back? Well when you spend as much as I did for this hotel visit and you're not satisfied as before, it's hard to stay loyal--especially when people don't call you back like they promise. However, in my line of work, if I don't follow up and work hard enough, my patients die.
August 1, 2014
Rated 4.0 out of 5.0 by Shackde Hotel overnight stay
Clean as usual. Old need update. However, worst part breakfast service did not want to serve really seem to just want people to get buffet -- this seems to be at every full Holiday Inn we stay at. We prefer ordering off a menu so often get tired of waiting for service and leave. Disappointing. Dinner generally good.
July 27, 2014
Rated 4.0 out of 5.0 by Bethsie20 Loud surroundings
I was traveling with my 6 months old baby, the staff was friendly and they delivered the crib in just minutes. The hotel is family oriented and the proximity to the beach is amazing. The hotel shows wear and tear, they work hard to maintain it but is noticeable. My complaint is that the room I was in, was expremely load at night because of the live music in the area. Not sure if the music was from the hotel or the hotel nearby but the noise was way to load and didnt stop until 3:00am. Even tho is a vacationing area and is Miami, they need to consider the people that want to have some rest and sleep when assigning rooms.
July 24, 2014
Rated 4.0 out of 5.0 by redhead03 long weekend gataway
Staff was very helpful and friendly. Room was neat and clean, had a great view of the pool and the beach. Could walk to various places and not have to take car out of parking garage. Taxi's easily accessible and relatively inexpensive to take you to South beach and other areas. Great local restaurants close to the hotel.
July 23, 2014