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Rated 3.8 out of 5 by 195 reviewers.
Rated 5.0 out of 5.0 by Great stay Upon arrival my standard room has been upgraded to 9th floor executive which was a very pleasant experience. My room proved to be really nice - one of the nicest I have ever seen at Holiday Inns. Location is also very practical. I stayed in the 2nd building but experienced no noise from either planes or anything else mentioned in some of the comments below. Staff at the front desk was very nice and helpful. Cons: elevator in the 2nd building seems rather slow and noisy - but this hardly was any inconvenience. November 17, 2014
Rated 3.0 out of 5.0 by Walter was fantasitc on check in First great impression with Walter at the front desk. Every thing was fine till I got the restaurant... service was great but the management and hostess were so substandard its hard to believe. The food was sketchy as well, order a simple Cuban sandwich and it more that missed the mark. Your better off to leave the property and find a professionally run restaurant !!! I sure hope this review gets them started on fixing a serious problem. November 17, 2014
Rated 4.0 out of 5.0 by Excellent for business stay I have never had a bad experience at a Holiday Inn or Holiday Inn Express and that is why I chose this hotel. November 9, 2014
Rated 1.0 out of 5.0 by shuttle service to airport staff never explained the airport shuttle was only for the passengers on a special flight that was canceled the day before. staff never announced anything and everyone got on assuming it was a normal shuttle service to different airlines. Not until we were approaching the airport did the staff announce but they only spoke in Spanish never ENGLISH until we asked then for ENGLISH. THEN WE FOUND OUT THEY WERE ONLY GOING TO ONE SPECIFIC AIRLINE. WE ASKED IF THEY COULD DROP US OFF ANYWAY AS WE WERE THERE THEY SAID NO. SOME OF US HAD TO GET OFF AND TRY TO FIND OUR WAY TO OUR AIRLINE. IF FORIENERS WANT TO LIVE AND WORK IN AMERICA THEY MUST SPEAK ENGLISH FIRST SPANISH 2ND. NEVER DID THEY ANNOUNCE WHAT WAS GOING ON AT THE HOTEL BEFORE PEOLPE GOT ON. NEVER DID THEY SPEAK IN ENGLISH UNTIL ASKED. THIS IS RUDE AND DISRESPECTFULL TO OUR COUNTRY AND THE PASSENGERS. I WILL NEVER STAY AT THIS HOTEL AGAIN. THERE ARE PLENTY OF OTHERS WITH FREE SHUTTLE SERVICE. November 9, 2014
Rated 4.0 out of 5.0 by Reasonable price but try to avoid the second building It will be noisy after the midnight, construction car or trash collecting machine will generate sounds. November 6, 2014
Rated 5.0 out of 5.0 by great stay and friendly staff The stay was great and the staff was very friendly and helpful November 6, 2014
Rated 5.0 out of 5.0 by Some rooms face walls Good hotel and good room. I asked for early check in and got it. Was in town on business and arrived on a red-eye flight. Only issue I had was that the room's view was toward a wall that is part of the hotel while the hotel has beautiful views all around. For my purpose I had work and was exhausted anyways so I left the better views for others. My suggestion for future guests would be to be aware of this potential and ask about it. My suggestion for Holiday Inn is to market these "inward facing" rooms as discount rooms. For the partiers and some business travelers this would be a win-win. November 5, 2014
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