Rated 3.0 out of 5.0 by Lyn41 Good Service
Everything was good. Except location was really bad.
April 13, 2013
Rated 5.0 out of 5.0 by Towida Holiday Inn Miami
The restaurant views were great and the staff was really helpful!
April 11, 2013
Rated 4.0 out of 5.0 by rugrat Great Staff and Service
Great Staff and Service
Both front desk and 9th floor restaurant breakfast staff are excellent and always greet you with a smile and go out of their way to make your stay more enjoyable! Thanks
April 11, 2013
Rated 1.0 out of 5.0 by Alex86 No room even though we prepaid
The staff was extremely rude to us, even though they admittedly gave our prepaid room to a guest who wanted to stay an extra night.
There was no one at the counter when we got there, there were already customers at the desk calling into the back room for someone to come out.
The manager had their driver take us to different hotels in the area trying to find us a different room, telling us he called ahead and there were rooms waiting for us, but there were not. When I called to let them know there was not a room, they hung up on me telling me they had too many problems to deal with me.
There was another group in the same situation as us.
A group of people walked in after we left and had no problem reserving a room.
Eventually, we ended up finding a room somewhere else at 3:30 in the morning.
I would not recommend reserving at this hotel.
April 1, 2013
Rated 2.0 out of 5.0
by WindyCool Welcome to Miami
The hotel staff were good, but the pool was ice cold (not heated), the food in the upstairs restaurant was bad, the hotel was old and run down and the toilet plugged up and would not flush.
March 31, 2013
Rated 5.0 out of 5.0 by KevinMary Great Location/Port Shuttle
My family recently stayed at this hotel before our cruise. Since we are priority members we received a free breakfast buffet, shuttle to the port and free parking for the week. The rooms are big, and very clean, and the staff were helpful and professional. I would recommend this hotel. It is also next to the airport which is very convenient.
March 20, 2013
Rated 4.0 out of 5.0 by Sunny3591 Shuttle service
This is in regard with our departure on March 6. We were told the night before to give the front desk 30 minutes notice for them to call us a cab. The shuttle provided does not go to the Amtrak station (airport only). We had an 8:20 am train to catch and let the desk know at 7 am that we needed a cab. 45 minutes lated we still had no cab. The lady at the desk appeared to care less about whether we made our train. She said she called 3 cab companies but no one ever showed up. We finally had to ask to talk to the manager to see if they could pull a shuttle driver and get us to the station. He agreed and we did make the train with only 5 minutes to spare. This was a very stressful time. I think you need to take in to consideration that not everyone flies and at least be considerate enough to provide a shuttle to the station if one is needed.
March 18, 2013
Rated 4.0 out of 5.0 by JB55 Friendly and helpful staff
Special thanks to Cynthia G. @ check-in for correcting and more than addressing a mistake made by Priority Club when I changed my reservation... She went 'above and beyond' in terms of customer service! Special thanks also to the team in the dining room that worked together for great breakfast and dinner experiences, Miguel, Adriana, Arelys... Thanks!
March 16, 2013
Rated 5.0 out of 5.0 by K888 Worth the stop
This very customer service oriented Holiday Inn was worth our short stay. Thanks to Margot and crew they answered our questions and made our stay the best!
March 16, 2013
Rated 4.0 out of 5.0 by familytravler Convenient hotel with free shuttles
nice staff. free shuttle to and from the airport. free shuttle to the port. bathrooms could be updated a little bit. nice comfortable beds, great staff on shuttles and restaurant and bar. Food is not so good, but nice view from restaurant.
March 14, 2013
Rated 5.0 out of 5.0 by Karen1236 Service and Staff were excellent
I had a lot of trouble trying to write a review on your website but I had to take the time to tell you that our room, the service and food all rated 5+ in our book, after reading some of the reviews prior to coming I was a little nervous , they weren't encouraging. I am a very , very particular individual and your hotel exceeded my expectations. Thank you and your staff for making our Miami vacation begin on such a positive note.
March 13, 2013
Rated 5.0 out of 5.0 by Cota88 Great Staff
I have been staying here on business and the staff is incredible. They have assisted on everything to accomidations to transportation and local event/restaraunt advice. Always willing to help.
March 12, 2013
Rated 1.0 out of 5.0 by rorrolfo bad service
Front desk, was excelent.
The atention in bar, was a very bad experience.
The atention in restaurante, so bad. never come back
February 14, 2013
Rated 4.0 out of 5.0 by RTR54 RIGHT BY THE AIRPORT!
If you don't mind hearing planes take off and land all day and night, this is the hotel for you. Our room was by what sounded like the hotel laundry. There was also a party going on in the lounge..so between the planes, washing machine agitating and the music..the first night was almost funny. the knob on the wall unit airconditioner was stripped out so it was hard to adjust the thermostat. The bathroom door looked like there was some previous water damage or rotted wood that was painted over. We never got enough towels, there was my husband and myself and 2 kids staying and we registered all 4 of us on check in and we got 3 towels and 2 bath cloths every day. The We had to ask for more every day. All this aside, the room was clean and updated. The staff was very friendly. It would have been nice if there had been a snack machine. We got there after midnight, drove 12 hours and were starving.
February 3, 2013
Rated 4.0 out of 5.0 by JAmadeus070 Service from the front desk was friendly and helpful.
Not thing I would complain about, the room I stayed in was clean and comfortable, access to the airport along with free transport is a valuable plus. I enjoyed my stay and would not hesitate to recommend this as a place to stay to my friends or family.
February 1, 2013
Rated 1.0 out of 5.0 by klcl71 business people should have their own floor
A family was checked into the room next to mine at 1:30 in the morning. They were extremely loud for 1 hour before I finally opned my door and reminded them that there were other people in the hotel. I am a gold member plus a traveling business man and should never be stuck on a floor that has families. This hotel is not a good choice for business people
January 28, 2013
Rated 2.0 out of 5.0 by Brother Old run down facility
Hi, I have not been staying at to many Holiday Inn faciltites lately due to the types of facilities available. This facility is a perfect example of my descision not to frequent Holiday Inn too often. The elevators were out of service (both of them). I was barely recognized as a priority club member no room upgrade. The breakfast was poor no real fresh fruit.
January 24, 2013
Rated 5.0 out of 5.0 by Greg265 Best Service In Florida
Staff at this hotel offer better service than any other Holiday Inn in Florida.
Food is excellant
Clean and spacious rooms
Home away from home
January 23, 2013
Rated 2.0 out of 5.0 by gllbert poor service
I arrived there and they personnel made me wait for a long time before they attended me. they were having a discussion while i waited.
for breakfast i was told i had to pay and i agreed and someone came of offer me juice and then was told i was not allowed to have juice.
not your best
January 21, 2013
Rated 2.0 out of 5.0 by Sophie1 Shuttle to Airport
When I returned to Miami, I waited for the shuttle for 50 minutes. I saw every hotel shuttle in Miami pass by, some 3 times before the Holiday Inn bus ever arrived. I don't know what the driver was doing, but he wasn't making his rounds. Another lady got on the bus right after me and said she had been waiting 40 minutes.
Also, the room at the hotel was very dated. Property needs repair and renovating. I would not stay here again.
January 16, 2013
Rated 5.0 out of 5.0 by Jals Great stay
Friendly staff, convenient location, and a good snack bag at check in!
January 9, 2013
Rated 2.0 out of 5.0 by CoachK Not a good experience
I have stayed at many Holiday Inns before, and this was not a positive expereince. I felt there was false advertising in the hotel's access to the harbor and downtown areas. When my guest and I went to the hotel bar for a drink, the bar tender was put out and made my second mixed drink IN THE SAME GLASS, using the same ice as before. I was disappointed with my stay and will not use this hotel again.
January 7, 2013
Rated 3.0 out of 5.0 by ERGrad Great experience till checkout
was given this pre-paid stay as a Christmas present to visit a friend. Parents took care of everything before checkin. Even called the hotel, emailed cc information for room charges and everything. upon checkout was confronted with the rudest desk clerk. had no clue about my stay, had confirmation sheet, told her about my parents call to the hotel that morning, the email with cc info, to no avail. would not even call Albert, the Reservation Manager with whom my parents email went to. was told by the clerk i had to use my own card to pay for the room. after a call to parents, who called and got in touch with Albert, things suddenly reversed and he fixed the bill. now he should fix the desk clerk.
January 6, 2013
Rated 2.0 out of 5.0 by chaz23 Do not stay at this hotel
I stay in many IHG hotels all over the U.S. & Europe, most if not all are good quality & value for the spend, the service was good at this hotel, but the hotel is not nice, should have been remodeled about 10-12 years ago. There is a shuttle every 1/2 hr. to the airport and my burger from the lounge was good. Staff tries hard to provide good service, just can't overcome the poor hotel conditions. It is not in an area that is good to walk somewhere to get a meal or anything else. Also very noisy with the airport runway right behind the airport.
December 21, 2012
Rated 1.0 out of 5.0 by ALDO PÉSIMO SERVICIO Y MAL TRATO
NO SOLO EL SERVICIO FUE MALO Y LA ATENCIÓN EN EL RESTAURANTE PRINCIPALMENTE......SINO QUE NOS ROBARON DE LAS MALETAS CERRADAS Y HE TRATADO DE PONER EL REPORTE Y ME PASAN A UN CONTESTADOR AUTOMÁTICO CADA VEZ QUE LLAMO.....
December 18, 2012
Rated 5.0 out of 5.0 by DeeDee4 Fantastic Customer Service
This was our second\third time staying at this hotel. We originally chose it because of the convenience of getting to the port for a cruise. However, we returned this year for another cruise and intentionally chose this site because of the great staff, good food, airport shuttle, port shuttle, and mall shuttle. Also they have a good restaurant upstairs connected to a club. The atmosphere is welcoming, friendly, and helpful. This will forever be our go to hotel when in Miami.
December 17, 2012
Rated 1.0 out of 5.0 by SMB1210 One of the WORST hotel stays EVER!
Oh geez, where do I begin! We arrived after midnight, and we were quickly given card keys to our two rooms (we had 6 in our party) Our friends went to their room only to find it was already rented TO SOMEONE! The half awake man came to the door wondering who was trying to get into his room! They gave our friends another room, and that one had the carpet torn up, and a big dryer/blower machine thing in the middle of a STINKY room! Third time is a charm I guess, they got another room. The next morning when we went to the front desk to check out the younger girl was appologetic and gave us coupons for their buffet breakfast....which was awful! Dry and tasteless :( Our room was old and falling apart, the bathroom door didn't even line up to close properly! Rust in the bathroom had been just painted over instead of taken care of properly. AWFUL time, we couldn't wait to get out of there. NEVER AGAIN.
December 12, 2012
Rated 2.0 out of 5.0
by Jayo Stay elsewhere.
Internet didn't work. Rooms old and dirty. Restaurant is below average Someone tried entering my room in the middle of night. Had conference table in my room.
November 21, 2012
Rated 5.0 out of 5.0 by Rascalmomma Oasis at the Airport
We love staying here when we fly out of Miami. My wife and I live in Tampa a so after a long drive or flight this Holiday inn is a real jem. The rooms are very comfortable, the staff is excellent and the food and drinks wonderful. A free shuttle to/from the airport is a is an added bonus. Thanks very much Holiday Inn staff for our oasis at the airport.
November 8, 2012
Rated 3.0 out of 5.0 by SandyBait Shuttle drivers bad, room was ok
If you need to depend on the shuttle to the airport, go somewhere else. The shuttle schedule is slow, the drivers reckless.
The room was sufficiently comfortable but the AC unit had poor controls and we got a view of a wall through the window.
November 3, 2012