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Rated 4.1 out of 5 by 462 reviewers.
Rated 5.0 out of 5.0 excellent location The staff is helpful. Rooms clean. Best possible location near Bayside Marketplace and tours. Easy to get from airport to hotel with train/monorail. Buses and shuttle stop right in front of hotel. Parking a little expensive. December 15, 2014
Rated 2.0 out of 5.0 by Nice but I've had better I am now able to review my most recent stay at the Holiday Inn Port of Miami Downtown, especially since I saw on another site, someone else from Trinidad and Tobago having the same problem I had on arrival on November 22nd. Makes me wonder what is going on there at check-in. I've become used to excellent customer service from the staff of this hotel and on this last visit, in particular, the impression was that recent additions to your front desk staff do not 'get', the customer service aspect of your business. That said, I'll like to thank the reservation staff for another pleasurable experience. The assigned room was well located with wonderful views and minimal disturbances. Thank you. December 13, 2014
Rated 4.0 out of 5.0 by Reception staff could be more friendly Reception staff could be more friendly on the phone. December 8, 2014
Rated 5.0 out of 5.0 by Great Improvements Fantastic stay compared to years past. We noticed improvement as soon as we stepped into the lobby, from front desk to restaurant all have improved greatly. What a nice experience! Keep up the good work! December 7, 2014
Rated 5.0 out of 5.0 by Check in Hellen was particularly helpful and welcoming, and allowed us to access our room early in the day. This was a real help to us and meant we could enjoy the day exploring Miami. The view from the rooms on the Port Side of the hotel is great and worth the small premium. December 7, 2014
Rated 5.0 out of 5.0 by Port of Miami As I was joining a ship the hotel was very convient to the Port of Miami. Plenty of dining areas in the hotel area. Staff was nice and the room was big and clean. December 5, 2014
Rated 4.0 out of 5.0 by Excelente ubicación Excelente ubicación, camas super comodos las camas, volveria nuevamente. December 4, 2014
Rated 5.0 out of 5.0 Pre-Cruise Getaway I really enjoyed my stay at this hotel. The front desk staff provided excellent customer service, and were very friendly and helpful. The room was tastefully decorated, the view was amazing, and the location is great. This is definitely the place to stay for business or pleasure. Good job Holiday Inn Miami. Keep up the good work. December 3, 2014
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