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Rated 3.8 out of 5 by 266 reviewers.
Rated 4.0 out of 5.0 by Overwhelmed staff Property is in a great location, almost walking distance from the cruise ship port. It was obvious that most people were here for that reason and the number of excited children was high. Aside form that, the line to check in was long and slow. I don't know if the staff was new, the guests were difficult or any number of reasons. There was no priority line for platinum members or anything of the sort. I was upgraded to a room on the top floor overlooking the mall and marina. That was a bonus. However the room layout was odd. Tons of room with high, vaulted ceiling. But the bathroom was small and cramped. Trying to use the toilet or shower required a dance with the door. I don't know what happened, but I did not receive my folio during night audit. When attempting to check out, there were what appeared to be multiple tour groups attempting to do the same. I was running late for a meeting so I called the property and explained the situation. They checked me out over the phone, but contrary to their promise to email me the bill, it took several phone calls to the property to speak with someone to get this accomplished. Perhaps adding more staff at peak check-in/out times would help. Definitely a separate priority line for Platinum members would be appreciated. February 28, 2014
Rated 1.0 out of 5.0 by DO NOT RECOMMENDED RUDE STAFF The staff was rude and disrespectful to women. If you where not a male you where basic ignored, as if women don"t have their own money. I am not going too go in to details about my stay but Ladies believe me save your money do not stay here. I also spoke too the manager on duty and all he did was make excuses for his staff. February 26, 2014
Rated 2.0 out of 5.0 by Stay Elsewhere The first room we were in had the following problems: paper thin walls so that the people on either side of us seemed like they were in our room when talking in normal tones; an AC system that you could not control, a rug that was coming apart, reversed hot and cold in the shower, a stopped up bath tub, a fan that made lots of noise. The second room (after we complained at the desk and we were told that HI was full) smelled like the rug had just been shampooed with a noxious material and it made both our eyes water and made us cough a lot. The third room was good. (It seems that they really had extra rooms)! February 21, 2014
Rated 3.0 out of 5.0 by Room readiness The hotel is a nice one but your room is never ready when it is suppose to be! February 16, 2014
Rated 3.0 out of 5.0 by Holiday Inn We went on a cruise out of Port of Miami. We needed a room to crash in before we got on the ship. The room itself was fine. A bit over priced in my opinion but one of the cheapest in the area. The service was Horrible. Front desk staff was polite/helpful- Other staff around the hotel was rude! February 16, 2014
Rated 5.0 out of 5.0 by Great Location My family and I stayed one night before boarding a cruise from the Port of Miami. The Hotel is across the road from the Port and Bayside Marketplace. The room was spotlessly clean and the staff were very helpful. A great place to stay with a great variety of shops and restaurants near by. February 14, 2014
Rated 5.0 out of 5.0 by comfortable room , friendly staff The staff is friendly and professional. The rooms are comfortable and clean. Everyone seems to go out of their way to make your stay a great experience. Will definitely use whenever possible. Location is perfect February 11, 2014
Rated 2.0 out of 5.0 by Needs updating The only thing this hotel has going for it is the location. The rate was too high for the state of the room and facility. Elevators were extreemely slow. We waited between 5-10 min to go down 9 floors with our luggage. There were not enough outlets in the room. We had to carry the small coffee maker from were it was setting into the bathroom to brew a cup of coffee. The bathroom was too small with the toliet angled towards the wall and wedged behind the door. Next time I will stay near the airport. February 8, 2014
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