Rated 3.9 out of 5 by 338
Rated 1.0 out of 5.0 by msdeb28 Great service
The guest rooms where not very well maintained. Not at all what I expected from a Holiday Inn facility.
July 19, 2014
Rated 5.0 out of 5.0 by Lesa2u My Favorite Hotel in Miami!!
The staff at this hotel is OUTSTANDING!! -- especially the manager and concierge. We stayed at the hotel on Sunday to depart for a cruise on Monday. When we returned from the cruise on Friday, we had a late flight so I wanted to rent a day room for a few hours but, unfortunately, the hotel was sold out. The manager and concierge still did everything they could to ensure that my 78-year-old mother and I were comfortable in the hotel lounge until we were ready to leave to catch our flight. As a Priority Club member, this truly made me feel like a valued part of the IHG family and that's why we only stay in IHG properties when we travel. They could have easily turned us away but, instead, they checked our bags and welcomed us. We had brunch at the hotel, printed our boarding passes and relaxed. It was a great way to wrap up our vacation in Miami after a fantastic cruise. I recommend this hotel highly and we'll definitely be back!
July 18, 2014
Rated 5.0 out of 5.0 by Still Smiling Awesome stay!
We greatly enjoyed our stay! Our room was very clean, spacious and had a wonderful view of the bay. We were welcomed by Romme who immediately took our luggage and as requested, booked us a wonderful tour of Miami!! He made us feel appreciated!! Thank you! The food at the restaurant was delicious! We loved the location and its close access to many attractions. We will definitely be back!!
July 18, 2014
Rated 5.0 out of 5.0 by MJMDA Friendly and helpful staff, clean room and bathroom, great location
We stayed in a Bay view King bed room for two nights. Staff was friendly from arrival to departure. Room and Bathroom were clean. Good location with easy access to transportation, shopping and eateries.
July 17, 2014
Rated 5.0 out of 5.0 by MARYCH30 ATENCION EFICIENTE
LA ATENCION EXCELENTE DEL PERSONAL FUE EFICIENTE Y MUY COORDIAL, ADICIONALMENTE SU UBICACION.
July 16, 2014
Rated 5.0 out of 5.0 by Summerville Jeff Downtown Miami Mecca
As a busness traveller this is one of my top five hotels in my territory. This property offers a beautifully updated property (2013) and access to the Bayside Marina which offers great shopping, restaurants, and boat tours - just across the street. The rooms overlook the Miami Bay area which is a treat to see especially from the top floors. American Airlinesarena is two blocks away. You will have safe and secure parking if you drive there. They offer a full service restaurant and the breakfast staff is the best.. This is the best hotel for the best price in downtown Miami.
July 13, 2014
Rated 5.0 out of 5.0 by Charleston Michael GREAT before and after our cruise
Location, location, location... The property is not brand new... but is well renovated and a perfect landing after a long trip to Miami.
Chris at the front desk was particularly helpful just after our cruise with both local information and early room access after the cruise.
Room service of wings and pizza worked well for the kids and our budget.... I am a frequent business traveler and appreciated the way my family was accommodated ... the outdoor shops across the street were an interesting diversion while on our last day there.
We will use this property again on our next cruise out of Miami.
July 10, 2014
Rated 5.0 out of 5.0 by SYRMOM Great Staff
The staff were wonderful...including Christian! They made us feel so welcome! They helped us with securing transportation to the port the next day and suggested places to eat that were in walking distance. I would stay at this hotel if I'm ever in the area again.
July 9, 2014