Rated 4.1 out of 5 by 589
Rated 5.0 out of 5.0 by Boater22 Great hotel!
Awesome location, very friendly and helpful staff. Will definitely stay here again!
April 23, 2015
Rated 2.0 out of 5.0 by juliaoody awful experience
This hotel came highly recommended by our travel agent. We were staying overnight before our Disney Cruise. I can just tell you this was one of the worst experiences I have had and we stay at holiday Inn's very often. First the cost was a bit high, but we knew that for the area this was the best we can get. I do have to say that this hotel was a great location across from shopping and the ocean. But that was the only thing that was great. Upon check in we requested that we have joining room since there were 7 of us in our 2 room party. We were told that this would not be a problem.
SInce we arrived very early, our luggage was taken to a secure location while we could walk around the city. We were told we were not able to use the pool and the hotel restaurant was not yet open. At 3 pm, only one of our rooms was ready and at this point we were told that we did not have joining rooms. The person I spoke with told me that there was absolutely nothing they could do for us and unfortunately they could not meet our request. Additionally our second room was not ready until 330. This was not only bad service, it was hard for our party to be separated since we were traveling with children.
They only provided us with one bag of coffee in each room and it took them 45 minutes to provide u s with more coffee. Additionally, it was 2.50 per coffee in the restaurant. The check out process was really long and drawn out. They did not ask if I was a IHG Rewards member at the time of check out or check in.
The gentleman who helped us with the bags was great but this was the only good part of our experience. Like I said previously, I tend to stay at Holiday Inn's (usually expresses) as often as I can since the service is usually stellar. I will not recommend this hotel to anyone!
April 22, 2015
Rated 4.0 out of 5.0 by Amadeus Souza Falta de frigobar
Achei o hotel muito bom, seria interessante se tivesse nos quartos um frigobar, Miami é muito quente.
April 20, 2015
Rated 5.0 out of 5.0 by Chicksalsa Excellent Location
Very friendly staff, the concierge was very helpful regarding tours, comfy bed.
April 20, 2015
Rated 3.0 out of 5.0 by LindaMimi Service and room not comparable to price charged
Expensive room and we ended up in a room facing a wall!!! A dirty one at that. We expected a little better than that.
Room itself was fine.
Service not good. We both walk with canes. Very difficult to carry luggage. No luggage cart offered although we saw one the following day. My husband nearly fell in front of the desk. Someone came out from behind the desk to help turn the suitcase back over. We struggled to get things to our room.
The pool was cloudy..we didn't swim because of that reason.
We have stayed in Holiday Inn's before but none that were in this state. A pity for Holiday Inn and even more a disappointment for us.
April 19, 2015
Rated 4.0 out of 5.0 by Robroy1951 Good Value and Great Location!
Stayed here for one night pre-cruise in early April. Hotel was perfectly located close to Bayside Marketplace and the port.
Hotel was clean - staff at check-in were friendly and efficient - able to make good dining recommendations. All staff we encountered - from front desk - housekeeping - restaurant staff were all courteous, friendly and efficient. The hotel is older and the room itself was clean but starting to show it's age but at the same time, perfectly serviceable. We felt for the price we paid, we were very pleased overall. Would not hesitate to stay here again . Should mention also the clerk at check-in provided us a high-level room with a great view of the harbour!
April 16, 2015
Rated 4.0 out of 5.0 by Queenstokes Okay stay for a quick trip to Miami
This hotel was a good stay for me and my friends. We only stayed one night but the hotel was clean and neat. The staff were friendly. The hotel room itself was a little dingy but we have a wonderful view. I would recommend this hotel to others. It's close to the Miami Heat stadium and to shopping and dining.
April 16, 2015
Rated 5.0 out of 5.0 Excelente ubicacion
Nunca me canso de este hotel, siempre supera mis expectativas, es un poco caro pero vale la pena. buenas habitaciones, cómodas, espaciosas y con buena iluminación, hasta encontré un par de almohadas extras y frazadas en el closet, y eso que en cada cama hay 4 almohadas mas. El desayuno fue excelente la atención siempre están pendiente que no te falte nada en tu mesa, buena variedad de alimentos y para todo gusto. wifi fue gratis y con buena velocidad. A un paso de todo, y si no quieres caminar puedes usar trasporte publico gratis como el trolley, o el metro.
April 16, 2015