Rated 4.0 out of 5.0 by Volaway Noisy Neighbors and Such
Only a couple of issues. One being neighbors that we could hear through the walls. Normally that would not be an issue, but they came in late at night and were up for an hour before settling in. That lowered that evening's rating for us. The other issue was with our order for breakfast at the restaurant. They managed to get both orders wrong. Not so much that we would send them back, but enough that we noticed.
Oh, and one other thing, and it may just be a Miami thing, as we have not seen it in Palm Beach county yet. Since when do restaurants start automatically adding a 15% tip for service for two to the bill? Normally our tips range 18-25%, but you had better believe that if that is to be the norm, the servers had better get used to a lower amount from us. Tips are TO INSURE PROMPT SERVICE, not an entitlement just for being a server.
May 27, 2013
Rated 5.0 out of 5.0 Pre-Cruise
Never having been to Miami before this, I was skeptical about where to stay prior to leaving on a cruise. I searched for other deals in the area, but decided upon the Holiday Inn for their reputation and price. Upon arriving at the Holiday Inn, I was pleasantly surprised by the cleanliness of the hotel and location. With almost a spa like atmosphere, you can immediately relax and know that you are in good hands. The pool area was clean and a great place to relax. The dining staff pulled out your chair for you, and made sure you had everything you needed. The front desk staff accommodated your every need and answered every question. I will stay here again when in the Miami area.
May 26, 2013
Rated 3.0 out of 5.0 by mjhudston Disapointed
I was disappointed by this Holiday Inn.
From the outside it does not look its best. The car park is limited and expensive, the pool is small.
Whilst the lobby was impressive, the lifts are in need of maintenance.
The room was OK, but nothing special and in need of a refurb. The bathroom was Dirty on checkin and despite asking TWICE, it was not cleaned until house keeping got there the second day.
I was also repeatedly bothered by Phonecalls from Reception and housekeeping letting me know to contact them if i needed anything.
Well I did need you to clean the bathroom properly, and I contact4ed you TWICE, and you still did not.
I have written and complained, but as yet have not had a response.
I would not recommend this HI to anyone.
May 20, 2013
Rated 5.0 out of 5.0 by Joseph122681 Great Hotel
We stayed here since it was close to Carnival Cruise. We stayed two nights and both were great. Foord and staff were terrific. Also being close to the party scene across the street gave us something to do close to the hotel rather than get in a taxi. Great choice for a hotel!
May 18, 2013
Rated 4.0 out of 5.0 by Flash53 Staff and Illness
Hugo was wonderful, charming and efficient. Didn't catch name of server at the restaurant who also brought room service, but he was great too. Did get sick from what I think was the salad. 24 hour diarrhea and vomiting. Too bad because it tasted terrific. Perhaps someone forgot to wash their hands?
Also the female receptionist, though efficient, needs to smile.
May 17, 2013
Rated 4.0 out of 5.0 by TT13 Great service
My husband and I stayed here on either side of our cruise. The location is great if you are cruising from the Port of Miami. The port is close but not in walking with luggage distance. A taxi ride is not very expensive though. This hotel has no shuttle service. The staff were all very friendly and willing to help in any way. Our first room overlooked the port and was very nice. We had a whole different experience however with the room at the end of our cruise. It was small, old in need of some major updating! This room seemed like it was a whole different hotel compared to the first one!
May 15, 2013
Rated 5.0 out of 5.0 by CruisinHappily A GREAT Stay..
We arrived to a pleasant surprise.. an upgrade to a corner suite! The room was excellent, the views breathtaking.
The staff was courteous and very helpful whether it was checking us in or recommending a restaurant.
And special mention to the concierge who located the phone I left behind and arranged to have it shipped back to me. THANK YOU!
May 15, 2013
Rated 5.0 out of 5.0 by GT80 1 Night stay after cruise
Lovely hotel, very friendly staff, location excellent, would stay again.
May 12, 2013
Rated 5.0 out of 5.0 by JRoller68 Great room
One night stay for the Heat playoff game and I used my Priority Club points for a room and it was great, not just a standard room with bed only. Mini-fridge and microwave and a great view of Biscayne Blvd. Wonderful room and experience.
May 12, 2013
Rated 5.0 out of 5.0 by NeetsieD Perfect!
Friendly, accommodating staff and great amenities. The bed was the most comfortable we have ever slept on in a hotel! We will go back for a stay in Miami soon!
May 10, 2013
Rated 4.0 out of 5.0 by Bonymarony Great view of harbor and location; room was clean and comforable
I have a couple of suggestions: please put easy to understand directions to new air/heat control. Offer coffee in lobby for those of us who have very early flights before restaurant is open.
May 8, 2013
Rated 5.0 out of 5.0 by lewis24 Great Service
I would recomend this stay to anyone. Perfect location and GREAT customer service and good tasting food. Rooms were great and beds very comfortable and clean.
May 6, 2013
Rated 2.0 out of 5.0 by KathyLL73 Hotel Stay :(
I would recommend this hotel if you need a place to stay for 1-2 nights to catch a cruise, ( Its close to the Port and Bayside market.) The hotel restaurant was excellent. But....the staff at the hotel wasn't very friendly and one of the hotel elevator wasn't working. Ended up using the stairs a lot, instead of waiting for elevator. The treadmills in the gym needed to be serviced. The belts were slipping. I reported this to the front desk and nothing got done about it.
April 29, 2013
Rated 5.0 out of 5.0 by eyeblue comfortable room and good service
in walking distance to downtown Miami, shops, tours and restaurants, GREAT place to stay.
April 29, 2013
Rated 4.0 out of 5.0 by buffee great staff
overall a great experience and location. the staff were pleasant and very helpful. the a la carte breakfast at the in house restaurant is very good, much better than their buffet.
the only issues we had were the elevators not working all the time and the corner of the bathroom sink counter is much too close to shower therefore hitting my head on it when bending down to pick up soap!
April 27, 2013
Rated 4.0 out of 5.0 by Cruzr21 For short stay....
This hotel was perfect for a short stay. We were there a few days ahead of a cruise and the location was great with Bayside right across the street and a CVS a block away. No problems with the staff at all. Everyone was very friendly and professional. The rooms are just average and not very soundproofed but it is an older hotel. The on-site restaurant was quite busy for breakfast but it was clean and it was priced as other hotel restaurants. Pool area is small but served the purpose. Would I stay here again? Yes, for a day or two pre-cruise.
April 26, 2013
Rated 3.0 out of 5.0 by rob54 Great Location
The hotel was a perfect location. Lots of shops and restaurants by the water, close by. Great location for cruises. Reasonably priced. Only issue were the ants in the room after rain.
April 22, 2013
Rated 4.0 out of 5.0 by sharktx Great service
My initial room smelled heavily of paint. As soon as I informed the front desk, I was quickly moved to an ajoining room and the rest of my stay was very good! Great service, good, consistent food, fantastic location!
April 22, 2013
Rated 2.0 out of 5.0 by doug1960 Overall good / checking in stressful
There was a concert near the hotel the night we came in, which made traffic terrible. There is no way to park in front of entrance on arrival.
I was very upset to learn there was no parking available in the Holiday Inn lot. I was not aware parking was very limited and may not be available when the reservation was booked.
We ended in parking in a lot around the corner from the hotel. After complaining, the manager gave us complimentary vouchers for a continental breakfast. This helped offset the extra expense incurred staying at the other lot, but only happened after I complained.
People need to be made aware of the parking situation before their arrival and what options they have.
April 21, 2013
Rated 5.0 out of 5.0 by USTCLASS78 Class Reunion
I was the one that coordinated with the hotel if they could give us a group rate for our class reunion. Everyone that came were impressed with the proximity to the Bayside Marketplace and the Port of Miami. Majority of us were given rooms that were facing the front of the hotel. What a sight at night!
Also I would like to to thank the chief concierge for arranging our transportation ride to the cruise ship. Thank you so much for making a great impression on the first day of our class reunion.
April 19, 2013
Rated 4.0 out of 5.0 by SandJB Perfect Location.
Although some of the hotel is dated and we had to switch rooms after the first night, the staff made sure the next room met our exact request. If you are visiting Miami, this is the ideal hotel to stay at. Perfectly located and in short walking distance to the Bayside Mall, American Airlines Arena and many other attractions. Here is a tip: once you get a parking spot in the hotel's primary lot, you do not need to move the car as you can use the train, bus, cabs and other transport which takes you to most places. Big Bus Tour's 48hr pass has a beach loop that saves you driving and having to find a park on Ocean Drive. Looking forward to our return.
April 18, 2013
Rated 5.0 out of 5.0
by eddiemax What a great location to hang your hat while waiting for your ship to come in!!!
This is our new go to place while visiting family before boarding on a cruise!!!
April 17, 2013
Rated 4.0 out of 5.0 by cruise11 Location was very good!
We stayed here the night before our cruise and the location was very good for shopping, restaurants and distance to the Port of Miami. Our handle and lock to our door was a little suspect and let the front desk know about it. We know the rooms are undergoing a change so ours smelled very musty and we purchased a room spray to help.
April 17, 2013
Rated 5.0 out of 5.0 by firemedic2143 Great place to hang out
This hotel is awesome placed conveniently to everything and the staff and rooms are great
April 16, 2013
Rated 4.0 out of 5.0 by cruisequeen59 Pre & Post Cruise stay
My husband & I stayed here pre & post cruise in Mar./April 2013.
The rooms were clean & comfortable & Bayside Marketplace is directly across the street for food & shopping. Our room was located at the front of the hotel so we had a excellent view of the Port of Miami. The taxi ride to the port on the day of the cruise was between 5-10 min. because traffic can be heavy since there were 5 ships in port that day. We also booked 2 tours that were recommended by the staff thru the hotel that we really enjoyed. The first was the City Tour/Biscayne Bay cruise & the second was the Everglades Airboat tour. We are staying here again in June for our next cruise.
April 15, 2013
Rated 5.0 out of 5.0 by Buckeyes location
My stay was very enjoyable and location super!!! Very relaxing, clean , friendly staff and loved being right across the street from Bayside.
April 14, 2013
Rated 5.0 out of 5.0 by Sailing2 Very good
We stayed here the night before our cruise. Comfortable and the restaurant was great. Dinner was delicious and reasonable and breakfast was fast, hot and reasonable. Would definitely stay here again if we were sailing from Miami. There was so many people also staying there who were sailing the next day.
April 13, 2013
Rated 4.0 out of 5.0 by 55KJ55 Great place to stay!
Centrally located across from the. Bayside market! Staff were very friendly and accommodating ! One thing to watch is the flyers that come under your hotel room door for pizza and fast food! These are not endorsed or recommended by the hotel but we did not realize that until after we ordered pizza and were totally ripped off as it was and expensive pizza that tasted like it came from the freezer! The hotel tried to caution us too late but went out of their way to make up for it.! Will definitely stay at this hotel again!
April 13, 2013
Rated 5.0 out of 5.0 by joepa attentive service
Service, from the second we walked in, was first rate. After a quick, early, wait-free pre-check-in registration, we returned after 3:00 to get our room key and complete the check-in process. At that time, there were over 20 people also waiting to check in. However, I approached one of the bellmen and asked if we needed to wait in line since we had registered earlier. He checked, and although we were initially informed we did indeed have to wait, he went above and beyond to help us and handled the process in the interim. KUDOS to him!! I left his name and a similar comment on the comment form when I checked out of the hotel.. I do hope he is being recognized for his exce;ptional service!!
April 12, 2013
Rated 5.0 out of 5.0 by mellis2449 Great 3 day experience at Holiday Inn.
This is the second consecutive year we have stayed at this hotel prior to leaving on a cruise from the Port of Miami. The hotels location is excellent being close to the pier and opposite Bayside. The staff was very helpful in planning excurisions.
April 8, 2013