Rated 1.0 out of 5.0 by BandK2013 Keep your belongings close!
I agree with other reviews as to the fantastic location of this hotel. And we didn't mind the cost of the room plus the additional amounts we spent for drinks, room service and breakfast. However, I am completely disappointed by what happened. I accidentally left a favorite pair of sandals in the room when we checked out. When I realized later that same day, I called immediately and was put into the housekeeping voicemail box and left a detailed message. I also called the very next day and spoke to a member of the housekeeping staff. I never received a return call. I called a few days later and spoke with a front desk staff member who indicated they would inquire with housekeeping. I did receive a return call letting me know that the shoes had not been found. I was told sorry for your luck and we spoke with the housekeeping staff about not returning your call. Only two things could have happened to these shoes - they were stolen or thrown out! Grrr. Also, while sitting at the hotel bar chatting with other guests, my cell phone mysteriously disappeared. As we began to frantically look everywhere, the server walked away and came back with the phone indicating it had been turned in to lost and found. Hmmmmmm. Very suspicious. I also nearly broke my toe the first time I stepped into the bathroom due to the nearly one inch step up onto the tile floor. Our advice - BEWARE!
February 1, 2013
Rated 5.0 out of 5.0 by BRANDO69 Clean as you go
Clean as you go means what ever guest gone and room must be clean for the next guest, but i found that window glass need to be cleaning and a lot of spot and for the linen closet i found some fungus or mould by the wall (room 805).
All the best but employee must be greetings to the guest whatever skin they are. Employee must be speak english very well.
February 1, 2013
Rated 3.0 out of 5.0 by Paladin Great location
You can't beat the location, right on Biscayne Blvd, across from Bayfront, but, the rooms needs updating and a refrigerator and microwave.
January 30, 2013
Rated 5.0 out of 5.0 by CruisingGrandma First time in Miami
We really enjoyed the experiance of our stay. The room was clean, the employees were outstanding and friendly, and the convienience across from the Bay Market and the Port of Miami was great. Highly recommend this hotel.
January 28, 2013
Rated 5.0 out of 5.0 by gever comfortable
good service, good location, clean, small parking area.
January 25, 2013
Rated 5.0 out of 5.0 by JMA67 Port of Miami
The hotel and staff were wonderful. Perfect location if going on a cruise. Only problem was parking. There wasn't any parking available in the hotel parking lot. Had to park at an adjacent parking lot and cost $20 for the night.
January 24, 2013
Rated 5.0 out of 5.0 by J1921 Fabulous - apart from sulky barman
We loved everything about this stay, especially the view of the port and the service and cleanliness. One downside was the barman who really couldn't be bothered to serve us. Would stay again.
January 23, 2013
Rated 1.0 out of 5.0 by Jersey78 Worst Room Ever
Without a doubt the worst hotel stay I've ever had. First off you would expect that a hotel room in Miami would have functioning air conditioning, but WRONG!! Upon checking into the room it was warm but I figured that they don't keep the thermostat low between guests. Lowered the thermostat and then went out to dinner. Came back to the room several hours later and the room was ungodly hot. Lowered the thermostat a few degrees and the temp in the room was climbing. It started at 73°and the lower I made the thermostat the higher the room temp got. I lowered the thermostat all the way down to 55° and the room temp kept climbing up to 76°. The vent was actually blowing hot air. Called the front desk and they sent up a maintenance man, and he shot the vent with a laser thermometer and he mumbled that it was blowing hot (no kidding). He said that he would have to check the unit upstairs and he would be back, well he never came back, but the room did cool down. Then I went to set the alarm clock and that didn't work, so I just used my phone as an alarm. Now comes 4 am and my wife and I wake up in a ball of sweat as the air conditioning stopped working again. We kicked off the covers and tried to get back to sleep, as we had to get our rest so we could get our ship in the morning, After taking cold showers in the morning, because the room was so hot we couldn't stop sweating, my wife goes to dry her hair, and the hairdryer didn't work. At this point we were fuming mad that the start to our dream cruise started out this way. This wasn't all, every time we left the room we had to slam the door for it to latch shut and lock behind us. After complaining at the front desk they did take a small discount off the room, but they still lost a customer, as I will never stay at a Holiday Inn ever again.
January 23, 2013
Rated 5.0 out of 5.0 by dayttonn Upscale, clean, comfortable and very convenient pre-cruise.
We have stayed here 3 times over the past few years and it is very consistently a wonderful experience. Staff are pleasant and helpful, the decor is beautiful. It's right across from the market place, which is active and fun on the water front. Would highly recommend.
January 21, 2013
Rated 3.0 out of 5.0 by Taco87 Wonderful breakfast buffet
We stayed here prior to a cruise on Jan. 12, 2013. I had stayed here several times in the past and was impressed by the lobby and restaurant renovations. The checkin was fast and easy, wonderful morning buffet and complimentary drink at checkin. The elevator service was terrible, irregular and scary at times. Sometimes the doors wouldn't open, slow to get to floors, very congested on checkout day. This really needs to be corrected. Our room (king) was very tiny and needed some paint and updates to the bathroom. The hallways had chipped or peeling paint with a musty smell.
This hotel is 2 blocks walking distance from a CVS pharmacy that was perfect for precruise items and beverages.
I would recommend this hotel for anyone looking for a convient precruise or post cruise stop.
January 21, 2013
Rated 1.0 out of 5.0 by NewYorkCruiser Will not go back
went here after my Cruise with my family..1st when we got there, we were told the room wasn't ready.. when we returned after wards, we were advised the computers were not working and they needed to do everything by hand..this caused a long wait at the counter. Afterwards..the room keys were not working correctly...once we were settled in our room... about 20 minutes later as we are trying to relax from the long trip, the door OPENS!! it was another family.. we were both given the same room..once we both went downstairs to the front desk, they really just brushed it off as it was nothing serious and gave the other family a new room.. Thank God we were in the room bc you never know what would have happened if we were not in the room.
will never stay here again and not recommend it to anyone
January 20, 2013
Rated 5.0 out of 5.0 by van14 great view of downtown
I had a room on the tenth floor with gorgeous view of the bay and downtown. The best thing was free parking for being priority club member.
January 17, 2013
Rated 4.0 out of 5.0 Clean Comfortable and Easy
I was in town to visit my son and I did not want the South Beach scene. The hotel is conveniently located (I did not want to rent a car) by public transport. It is close to the Bayside Market, across the street in fact, and there are many touristy things to do from there. I like the "downtown" part of cities, and one has that from this hotel's location.
Nice hotel, good bar area, clean and great beds/sheets also.
I will stay there again.
January 16, 2013
Rated 5.0 out of 5.0 by ShadowMarie Great location, Great for Miami Heat Games
Stayed prior to a wedding and cruise in January 2013. The location is excellent for walking down Biscayne Blvd and to the Maimi Heat stadium. Across the street from restaurants such as Bongos, Hard Rock Cafe and many shops and bars. Wonderful atmosphere and great location near the waterfront. A CVS drug store is also within walking distance for picking up last minute items. Would highly recommend this hotel.
January 15, 2013
Rated 5.0 out of 5.0 by JeffKay01 Nice place to relax before a cruise
Nice and comfortable. Easy access to the port. Right accross is an open air shopping mall with good food and drinks.
January 15, 2013
Rated 3.0 out of 5.0 by jackell Fair hotel stay
Carpet had not been vacuumed before our stay.
Other cleanliness fair.
Staff nice but noticed a number of unhappy guests.
January 14, 2013
Rated 5.0 out of 5.0
by Hoogvorst A Very relaxing expierence
The area is an ideal location. There is a large shopping area right across the street. Not only shopping, there is also food, bars, and vendors set up to take an excursion around the area. Downtown Miami is an Exxcellent location if you are going on a cruise...the port is only around the corner...about 10 minutes away. I really enjoyed my stay at The Holiday Inn..it was a pleasure!
PS. I mistakenly left my camera in my room upon check-out. Apparently, the cleaning person found it and turned it in. The staff,
which was great, got my camera back to me in 3 days. Kudos to the Holiday Inn staff!! Thank You....
January 12, 2013
Rated 5.0 out of 5.0 by Marshalbob33 Great Accomdations
I was very pleased with the Holiday Inn Reservation Staff, I had flown into Fort Lauderdale and had a last minute terrible situation, which required me to find Hotel accomadations without prior notice.
Once I arrived at Port of Miami Holiday Inn, my checkin went smooth and the room and its view was awesome. My family and I enjoyed our stay very much and I will be staying at this Hotel on all future trips to Miami.
January 10, 2013
Rated 2.0 out of 5.0 by gaelle my stay at the holiday inn
I was really looking forward to stay at the Holiday inn as we paid a lot of money for the room and the reviews were decent we assumed the hotel would be lovely. We couldn't have been more wrong! It started from when we arrived and asked about parking. The male member of the hotel staff we spoke to was just rude in the way he told us there was no space in the hotel's car park so we had to find somewhere else and tough luck. We then got to the room and realized within seconds that the walls were paper thin. We could literally hear everything going next door and our neighbors weren't even that noisy. We had to buy ear plugs the next morning and when we complained at reception, we were just told they knew about the problem and again tough luck! I am seriously very disappointed to have spent so much money to stay at the holiday Inn and will be very reluctant to ever stay in that hotel chain again.
January 7, 2013
Rated 1.0 out of 5.0 by Zozie Misled
We were led to believe this hotel had been refurbished, but the building is falling apart. The bedding is pretty new (though not triple sheeted, as we had expected), and the rooms were clean enough, but the place is crumbling. It is close to the Port for cruisers, but was overpriced for what it is, and they have no business pretending the place is updated, it's really not, it's struggling to even maintain its a basic Holiday Inn standard.
January 7, 2013
Rated 4.0 out of 5.0 by Baron21ind Perfectly located hotel In Downtown Miami
The hotel is located in the center of downtown Miami and across Bayside area, so one cannot complain a lot because the location is just excellent. Great views from the hotel room. The rooms are basic standard rooms. We had issues with the door lock which was hard but then we were told the secret to open the door lock the other way round. So it was good after that. Food was good at the restaurant but we hoped we had more choices in the menu. Basically a very simple menu for such a prime location hotel!!! But service was attentive and very warm. Breakfast had both a menu and buffet option and we chose the buffet, which was fresh, adequate and wholesome.
Front desk guy during check in (I think his name was Antonio) was very friendly and informative which was great considering it was very during check in
Highly recommended !!!
January 6, 2013
Rated 2.0 out of 5.0 by familycruising look elsewhere
I am a frequent Holiday Inn guest and was disappointed in this hotel. It is an old facility and not in particularly good shape. You could do a lot better for the price. We had two rooms. In one room the toilet didn't work so we had to call maintenance. Then the smoke alarm beeped all night long due to low battery. After my husband was kept up all night long by the beeping alarm we spoke to the front desk. They only gave us 15% off for the inconvenience. Not what I have come to enjoy or respect about Holiday Inn service over the years. With 100s of hotels in the area, I would recommend that you keep looking...
January 4, 2013
Rated 2.0 out of 5.0 by Hilde6 A place to sleep
Location is very good,
Room is just okay
Shower is terrible
Staff is very nice
Will not stay again for the price
January 3, 2013
Rated 5.0 out of 5.0 by Itscolduphere Great stay for 2 nights.
All was great except the elevators. One was down the whole time we were there. Very convenient location across from Baytown but parking is limited. We would go back. Front desk staff was exceptional and our rooms had been remodeled. Great beds.
January 2, 2013
Rated 3.0 out of 5.0 by GinMan74 Great Local. LOOOOONG renovation
This hotel is in a great location. Staff are very nice, helpful and attentaive. I was here in Feb of 12 and it was under renovation. In December, it still was! Seems to be going very slowly. Not sure if the room was updated or not, I don't think so.
Neverthless, great location, great price, great staff, rooms are slightly dated, and the never ending renovation is the only problem I have with this place.
I will always chose this location for MIA travel.
December 20, 2012
Rated 5.0 out of 5.0 by MAF23 Great Location and Exceptional Staff
This is an ideal location for both the Port of Miami and Downtown Miami. The hotel boasts one of the most comfortable beds I have ever experienced in a hotel - soft sheets, plenty of pillow choices, extra blankets in the closet and a super comfortable mattress. A really good night's sleep! The air conditioner was also great - it was very easy to maintain a comfortable temperature and it was very quiet. The buffet breakfast is very good and I enjoyed dinner in the hotel restaurant - very tasty food and excellent service. The best part of this hotel however is the staff. Everyone was helpful! At the front desk, Nicole, Antonio and William, all went above and beyond to make sure we had a great stay. The room was kept spotless by the housekeeping staff and the gentlemen at the bell desk were always anxious to assist. One evening I was parking in the last available spot in the parking area, a bit tight, and the security guard was right there to guide me. I cannot say enough good things about this group of people. I highly recommend this hotel.
December 18, 2012
Rated 5.0 out of 5.0 by TheBartster Location and staff.
Have stayed at many different hotels (Not just this one) and we always return to this Holiday Inn.
Even with the ongoing renovations, (nearing completion) it is still welcoming. The staff are nothing short of great. Many have worked there for some years and they remember you. Always a smile and very helpful!
Restaraunt staff are also nothing short of great. Menu will please all palates.
We often arrive 2 or 3 days prior to cruising. Bayside is always bustling with music and interesting people.
We are always ready to recommend this hotel.
December 16, 2012
Rated 4.0 out of 5.0 by Judyakaslice A great stay
A great view. Watched the ships from our windows on the 7th floor. Large and spacious and very comfortable beds. The food...egg beaters... Or you would have got a. 5 for your food. A bit pricey for breakfast. Location was awesome. The staff....front desk and restaurant staff were very friendly and helpful. The concierge was only interested in helping if you we're booking a tour this is where're you can improve. A great stay.
December 15, 2012
Rated 4.0 out of 5.0 by nicolas0910 Great location to visit Miami
Great for tourist to visit Miami, confortable rooms, elevators need more attention, may be update. Rooms need decoration.Be aware about parking lot, too small, if you leave the hotel to comeback late night you probably will have to find parking area paying extra money.
December 14, 2012
Rated 4.0 out of 5.0 by stanicson Enjoy the stay and would stay again...
This is a great place to stay if you are going on a cruise or have business in downtown Miami. The staff was great and very helpful with everything from luggage to hailing taxis to exploring Miami. Rooms overlooking Bayside and the port have a spectacular view of the ships, yachts, Bayside, etc. The only down side to the hotel is the restaurant. The food is not worth the price charged which is sad because better service and food are expected condsidering...
Overall I would recommend this particular Holiday Inn as it not a long drive from the airport or to the Port of Miami for your cruise. Almost forgot, there's a free tram that travels near anywhere downtown and it's only a five-seven minute walk from the hotel.
December 12, 2012