Rated 3.9 out of 5 by 333
Rated 1.0 out of 5.0 by Planner6 Cannot Manage Events
I had an event with over 400 people in August at the Holiday Inn Miami Beach Oceanfront and I left very unsatisfied. The hotel event manager was not hospitable at all and does not have good communication skills. This hotel does not understand the important of customer service. Many times after many of my request, I would often hear “can’t” and “don’t” instead of just “let me see if we can make it work.”
This hotel had two events running on a Saturday and didn’t have the right number of staff members to accommodate the needs for both. Our simple requests, such as water stationed being filled, directional signage being changed on time for our sessions, were not met. I can only imagine an event with bigger and more requests. At the end, the hotel manager simply apologized and told me I cannot receive any type of restitution or compensation for my negative experience.
This hotel does not care about providing great customer service or a positive experience for its clients but instead seeks to take your money. I would not recommend this hotel to anyone, especially not for events!
September 12, 2014
Rated 4.0 out of 5.0 by Diegohe Beach near
Beach is very close to the hotel, very short walking distance...Room is just to sleep.
September 11, 2014
Rated 4.0 out of 5.0 by Campodi Camas mas anchas
Es importante que se tomen en cuenta el ancho de las camas cuando se alquilan este tipo de habitaciones para 4 personas
September 8, 2014
Rated 3.0 out of 5.0 by HAAT beach front hotel
overlooking the atlantic and nice location to those who wish to relax.
the problem is furniture and style of rooms is a bet out dated and needs improvements and the bath rooms are not user friendly
September 8, 2014
Rated 2.0 out of 5.0 by KizKing In need of Refurbishment
Tired appearance of the hotel
Bathrooms require renovation
No Mini Bar
Guest room Windows screwed shut ???
Less than average bar facility
Adequate breakfast but uninspiring restaurant
August 28, 2014
Rated 2.0 out of 5.0 by diverjoe lucky it is on the beach
i have stayed at holiday inn expresses and full service hotels a number of times and this one just didn't have what it takes. a bit outdated which made it feel 'old'. but once again it was on the beach which is its saving grace.
August 27, 2014
Rated 5.0 out of 5.0 by mb101 Excellent for precruise night
Location good, rooms good (although no balconies and windows not to be opened), breakfast great. Would stay there again.
August 25, 2014
Rated 5.0 out of 5.0 by Mike E. Good location, good price
Overall good location and staff is very attentive to your needs. Pretty good price and right on the beach! If you can get an oceanview room for a good price, book it! Very nice views. We will stay there again.
August 23, 2014
Rated 4.0 out of 5.0 by A.H. everything extra!
there was no fridg ,no micro wave, very sm bathroom , no complimentry breakfast. We arrived at 7 pm we asked if we could stay the next day past 12 noon , only if we signed up for their news letter, we didn't mind and that gave us till 2, which was nice! our bill for 4 adults and 1 child was more than any other Hotel we stayed in over the last 7 days. It was a partial ocean view. Pool and Jaquzi was really nice and service by the pool was very nice!
$31.50 for parking over night????
August 22, 2014
Rated 3.0 out of 5.0 by itsmojitotime Great location for a vacation
OK if your on vacation, but not great for a business stay
August 22, 2014
Rated 5.0 out of 5.0 by dinofritzz Great Hotel
The room was nice and beach access was excellent, the food in the hotel was very good. The breakfast buffet was really good, also the luch was good.
August 22, 2014
Rated 5.0 out of 5.0 by Angelina16 Excelent Service
Great, nice and confortable !!! Excelent service.
My vacation was very confortable, the beach is very near and the pool is very nice.
August 20, 2014
Rated 5.0 out of 5.0 by akccoach Nice hotel, needs a better shuttle service
Our overall experience was fine. Even though parts of the hotel were under construction it was very clean. The pool area was very nice as well.
They do not have a shuttle to the airport and we needed a taxi which ended up fine but was initially a nervous encounter.
August 19, 2014
Rated 4.0 out of 5.0 by PA-Family Clothing left behind
The grounds are beautiful, the location is great and the staff is very helpful and friendly. The rooms and bathroom need updating now. I would like more choices for breakfast.
I left two shirts in a drawer. I called later in the day and at first I was told they weren't there by house keeping. I insisted they were. Later she told me they were in lost and found. Now they want to charge me to get them back. They should send it to me as a courtesy.
August 18, 2014
Rated 5.0 out of 5.0 by slowhand2003 great place
Close to south beach, with great drinks at the bar
August 18, 2014
Rated 4.0 out of 5.0 by samantha20 staff
Arrived at 3:30 and was told I couldn't check-in until 4. So I waited in lobby, while watching other families coming in and checking in. I then went up to counter 20 minutes later, and asked why I couldn't check in when other families were checking in. So she then checked me in, but was not being nice about it. About 25 blocks to Lincoln Ave where everything is at, can walk or take bus. Nice pool and beach area. No balconies.
August 16, 2014
Rated 5.0 out of 5.0 by clyde35 Nice Stay
Enjoy the Holiday inn and Lounge, pool,and Beach.
Great customer service thank you
August 15, 2014
Rated 4.0 out of 5.0 by Gibbit Honest staff
I left my Maui Jim sunglasses at the hotel bar. 4 hours later, the bartender had put it aside for me. Usually, an expensive brand like that never finds his way home. I was very impressed about the honesty of the bartender. Honest people are rare these days. Thank you again to the bartender.
August 12, 2014
Rated 3.0 out of 5.0 by Traveller1414 Could be better
Location is good.
Maintenance of room is poor. Room 9006.
Front desk : good service.
Price too high compare to value received.
August 10, 2014
Rated 5.0 out of 5.0 by Rewarded Holiday Inn MB is tops with me!
From minute one until check out I was pleased. Don't' get me wrong, there were issues. The way the staff handled everything was the most impressive. Dennis at the front desk is spot on and obviously knows how important it is that guests are treated well and he did it with a smiling face and he deserves an applause for his performances. Hopefully the hotel management recognizes him for his outstanding customer service skills. The room was wonderful and the location was great. I will be back and recommend you try them out. Four stars from me.
August 4, 2014
Rated 1.0 out of 5.0 by DARTH1 NOT WHAT I REMEMBERED BEFORE...WHAT HAPPENED?
To preface: I have known this hotel location a very long time, as I had been a frequent traveller to Miami Beach- even when this location was under a different brand (that brand moved half a block south).
I don't remember this location being the following: Peeling ceiling paint, leaking toilet, non-working TV remote control, forced gratuity of 15 percent on meal tabs (big pet peeve for me...If GOD Himself only requires 10 percent tithe, then who are we to ask for a greater percentage than HIM?); discrepancies of information relating to daily valet parking fees (which means no one is paying attention to the detalis constructed on the Holiday Inn website), and a sore right ankle bone from a protruding bed frame support stem, and an earring, that I stepped on (but did not break the skin, thankfully).
Guillermo, one the staff members, was a blessing. He was the biggest help in service recovery. He did what he could to correct most of the problems that I encountered on this short rendezvous, which was in celebration of my wife's birthday.
I'm still waiting on Kathy at the hotel to follow up on the hotel's rationale behind the forced 15 percent gratuity...as of this writing, that was three days ago. No call yet.
Will I go back? Well when you spend as much as I did for this hotel visit and you're not satisfied as before, it's hard to stay loyal--especially when people don't call you back like they promise. However, in my line of work, if I don't follow up and work hard enough, my patients die.
August 1, 2014
Rated 4.0 out of 5.0 by Shackde Hotel overnight stay
Clean as usual. Old need update. However, worst part breakfast service did not want to serve really seem to just want people to get buffet -- this seems to be at every full Holiday Inn we stay at. We prefer ordering off a menu so often get tired of waiting for service and leave. Disappointing. Dinner generally good.
July 27, 2014
Rated 4.0 out of 5.0 by Bethsie20 Loud surroundings
I was traveling with my 6 months old baby, the staff was friendly and they delivered the crib in just minutes. The hotel is family oriented and the proximity to the beach is amazing. The hotel shows wear and tear, they work hard to maintain it but is noticeable. My complaint is that the room I was in, was expremely load at night because of the live music in the area. Not sure if the music was from the hotel or the hotel nearby but the noise was way to load and didnt stop until 3:00am. Even tho is a vacationing area and is Miami, they need to consider the people that want to have some rest and sleep when assigning rooms.
July 24, 2014
Rated 4.0 out of 5.0 by redhead03 long weekend gataway
Staff was very helpful and friendly. Room was neat and clean, had a great view of the pool and the beach. Could walk to various places and not have to take car out of parking garage. Taxi's easily accessible and relatively inexpensive to take you to South beach and other areas. Great local restaurants close to the hotel.
July 23, 2014
Rated 3.0 out of 5.0 by lemoye Evitar habitaciones cerca del elevador de servicios.
Todo excelente, personal muy amable y profesional. Un hotel limpio, seguro y con una excelente ubicación.
Solo eviten que les asignen habitaciones cerca del elevador de servicio.
July 23, 2014
Rated 5.0 out of 5.0 Great pool, awesome food, excellent service!
I was in a party of five! We were impressed with the gorgeous location of the Holiday Inn! We relaxed by the pool, swam in the ocean and ended our evenings enjoying the pool again! The food in the restaurant was tasty, the room was clean and inviting and the check in and check out were simple! We had a wonderful time enjoying the facilities and each other on this trip!
July 22, 2014
Rated 3.0 out of 5.0 by mcmae29 Beautiful View
Overall our stay was great besides the joint found in our room which I was to receive a credit on my bill and was still charged. I even called back and the issue still has not been resolved. The staff was very friendly however the concierge was not very helpful WHEN he was available. The location is great but the rooms are very small. Overall we still had a good time on the beach.
July 22, 2014
Rated 5.0 out of 5.0 by mrs1964 Vacation
This was my first time to visit Miami Beach I was shocked when I found out there was no parking at this hotel and had to pay for parking. There was no refrigerator in the room, I had to pay extra for a refrigerator. I have never in all the years I've stayed at a Holiday Inn had to pay extra for parking and a refrigerator. Overall, the ocean view from the room was excellent, the service was excellent.
July 21, 2014
Rated 5.0 out of 5.0 by Wes-WRFG Fantastic as always
Of all of the hotels available on Miami Beach, we always come back to the Holiday Inn on Collins Avenue because of the people. Sure, the property is comfortable, relaxing and very much up to standards, but folks like Steve and his group at the concierge, Dan, Pedro, John (and Leny, who was away on this visit) at the Tiki Bar, Renier for room service each morning, Oscar and Wesley in the Paradise Dining Room, and Guillermo and the rest at the front desk, keep us coming back. Thank you for a fantastic 2 weeks. See you soon!
July 16, 2014
Rated 5.0 out of 5.0 by Jili Perfect!
Wonderful night staff! We tried a number of boutique hotels further South and simply weren't comfortable. So, after midnight on our Birthday Adventure, we arrived at something both the birthday girls could agree upon.
We were treated amazingly! Kimberly & Emma were superb! They made sure we were comfortable and happy; even checking up with us the next day to make sure our experience was perfect. Our valet's-Makenson-service was impeccable. Best Miami experience yet, and I make a Miami trip every year! It's clean, you feel safe, the view is amazing! The staff is accessible, approachable, and friendly.
July 16, 2014