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Rated 3.9 out of 5 by 86 reviewers.
Rated 3.0 out of 5.0 by So-so The hotel was okay. My main issue mostly revolved around me not being able to speak Spanish as most people there do. Secondary issue was the lack of food and beverage choices within the hotel. They have a little pantry but you always end up waiting on the front desk person to help checkins, checkouts, phone calls. I also thought the prices of the pantry items were a little high. As for the Spanish, the front desk person who checked me in spoke English but just wasn't helpful. She didn't volunteer any info regarding parking, where the elevators were, etc. I had to ask and they she gave me limited and misleading information (not intentionally). For instance, when I asked where I could park because all the spots looked full she replied to try the back. But she didn't tell me that they are connected to another hotel or that they had construction blocking many entrances. So I wandered with my suitcase and shirts on hangers through the rain into the wrong building. There, someone asked what room I was looking for, obviously misunderstood me because she directed me to the wrong place. This was a language barrier. I had 2 more of those before wandering to the right hotel but trying to get into the restaurant entrance unknowingly. Nothing was marked and it was very confusing so I was extremely frustrated by the end of it. Rooms were mostly clean except I did have hairs in the shower. April 15, 2014
Rated 5.0 out of 5.0 by Great customer service The hotel is really good, the location and the staff are excellent, they are finishing a renovation but if you stay there you never going to notice that they are doing construction works because the staff. The front desk, the bar everybody there is really friendly. April 11, 2014
Rated 3.0 out of 5.0 by Very nice staff! The bonus to this hotel is the staff!! The down side? No complementary breakfast or coffee (other than in room). Hotel is in midst of renovation so the pictures on website are what it will look like. Free laundry at the Staybridge Suites next door! April 11, 2014
Rated 5.0 out of 5.0 by great staff (reception was amazing) nice hotel, great area, amazing staff. I was looking for a hotel at Doral area and found this one, everything was perfect, I understand that the hotel is under renovation but the staff was amazing, the front desk greet me everytime. April 11, 2014
Rated 4.0 out of 5.0 by Comfortable and great food Nice location, very friendly staff, comfortable rooms and great food. Good price for breakfast. Totally recomended! March 19, 2014
Rated 5.0 out of 5.0 by Cruise stay. Pleasantly surprised. Even though some renovation was going on. Sheryn at the front desk was very polite and did everything to make sure we were comfortable. Rooms were clean, pool was nice and restaurant was acceptable. Restaurant next door was great..!! Highly recommend this hotel. We stayed before and after our cruise. Shuttle was always on time. March 2, 2014
Rated 5.0 out of 5.0 by Lovely refurb I spent two nights here in a refurbished room which was lovely, especially the lighting. The shuttle to and from the airport were great. Alejandro on the front desk was charming. The treats and water for Gold Elite members were welcome, not to mention the 25% restaurant discount voucher. Breakfast was varied and plentiful. The pool was wonderfully relaxing. My only 4 grade is for sleep quality, owing to aircraft noise, but I was staying close to the airport.... February 25, 2014
Rated 5.0 out of 5.0 by A nice surprise Looking at a good price/performance hotel in Miami, my wife and I decided for this hotel. Usually we take highly rated hotels when on vacation, but a friend of us recommended it and we gave it a try. No regrets, at all. The staff is simply magnificent. Recently refurbished, the room was like brand new. The location is excellent, nearby good restaurants (first evening, we just walked to the Doral Ale place and had a feast), malls, wal-mart, etc. We recommend. February 24, 2014
Rated 5.0 out of 5.0 by Excellent, The staff made all the diffrence!!! Attentive and amazing staff. Stayed here last year during a lot of construction work but returned based entirely on the great service I received. Now that the construction is done, the finished product is first rate! I highly recommend this hotel. February 22, 2014
Rated 5.0 out of 5.0 by Great service I was with a group of eight that was stranded due to bad weather at a connecting airport. The entire staff here bent over backwards to accommodate our needs. Flo and Nichole at the front desk were great and everyone we encountered acted like they were glad you were there. The rooms were recently remodeled and very comfortable and housekeeping does a great job. I will stay here from now on when I'm in Miami on business. February 19, 2014
Rated 5.0 out of 5.0 by Excellent Staff The staff here are so friendly, right from the van driver who picked me up from the airport to the cleaning staff. The rooms were just renovated and were very spacious unlike other hotels in the area. I wanted to use the pool but unfortunately it was raining while I was there. Will definitely stay here again on my next trip. February 8, 2014
Rated 5.0 out of 5.0 by Cruising Stayed here before and after a recent cruise. Doing some remodeling, but that didn't interfere with anything. They actually finished the fitness room remodeling between our two stays. Staff was friendly. Sheryn at the front desk was particularly helpful and pleasant. The breakfast buffet ($12) was no better than the typical free buffet at HI Expresses that I've used recently. Property was clean and convenient. February 6, 2014
Rated 5.0 out of 5.0 by Amazing Service! I was amazed by the renovations at this property love the bright clean and spacious rooms! I had a wonderful nights sleep on a very comfortable bed. And the staff ....what can I say TOP Notch! Everyone from the Front Desk, Hosekeeping, Servers & Management went above and beyond to make sure I had everything I needed. This is the only hotel I will stay at in the Miami Area. Keep up the great work! February 4, 2014
Rated 4.0 out of 5.0 by Convenient & Well Located My wife & I stayed here twice within a three week period. They were in the midst of remodeling, but it was only a minor inconvenience. We liked the convenience of the of the neighborhood and the facilities. We will stay here again. February 4, 2014
Rated 1.0 out of 5.0 by rooms not in good condition This location was under construction. I was given a room that was supposed to be finished but it was not in good shape the bathroom door wouldn't close and the furniture was beat up..Also it had a open type shower with no tube but the water didn't go to the drain. And got the whole bathroom floor wet.. I got in late so I asked for a different room the next day I was given a room much smaller then the first with no balcony and the condition wasn't much better there was a hole in the wall in the bathroom. February 4, 2014
Rated 5.0 out of 5.0 by Great Stay, GREAT STAFF - Holiday Inn Miami/Doral The staff was more than accommodating, and professional. Hotel is going under a renovation, but you would not know it by the way the staff attended to EVERY guest needs. Excellent staff, good food, great location, We definitely stay again. February 3, 2014
Rated 5.0 out of 5.0 by Great location Excellent Service!!! Wonderful attentive staff took great care of me and my family. February 3, 2014
Rated 5.0 out of 5.0 by Amazing staff / Not quite finished with renovations in lobby but rooms were great and staff was awesome. February 2, 2014
Rated 2.0 out of 5.0 by Under Construction It would have been nice to know the hotel was under construction before I booked. The hotel does not currently have an exercise room. You had to go to the neighboring hotel. This hotel had 5 pieces of equipment 3 of which were broke. Also the WI-FI did not work in the workout room. January 25, 2014
Rated 2.0 out of 5.0 by Renovation Mess Stayed here in early December 2013. This hotel is a mess with construction. I understand renovation needs, but there is little effort to keep the premises in an acceptable condition. Regardless of needed renovation, I still expect to get value and a comfortable atmosphere. I have stayed here before, but will stay away until I am sure the renovations are complete. January 9, 2014
Rated 3.0 out of 5.0 by It's OK. Staff was very friendly and I got one of the recently renovated rooms , so that was fine. The hotel is under renovation. What surprised me was the charge for the breakfast. I have not paid for the typically free Holiday Inn cereal breakfast in a long time. $15 in this case. December 23, 2013
Rated 5.0 out of 5.0 by Excellent Customer Service I booked hotel for five days and some reason they did not have suite available which i have requested. So due to that inconvenience, Hotel did not charge any amount for my stay :D I loved their customer service. December 15, 2013
Rated 3.0 out of 5.0 by Front desk staff was friendly and helpful Maybe not the best time to require a review since the hotel is undergoing significant renovations. December 10, 2013
Rated 3.0 out of 5.0 by Breakfast expensive. Treadmill brooken. Otherwise OK Breakfast expensive. Treadmill brooken. Otherwise OK November 11, 2013
Rated 3.0 out of 5.0 by Business and Leisure stay I stayed here firstly for location, as it was very close to my office. I booked online a specific room, and after arriving from the UK I was told there are rooms available due to renovations of that complete room type Also there are not many restaurants surrounding the hotel. However shopping malls approx 15mins away - about $15 in a taxi - so worthwhile. Small restaurant in hotel - they allow you to take away back to your room. But its not open lunchtime - only for evening meals. Overall a pleasant stay November 11, 2013
Rated 2.0 out of 5.0 by Old Property Under Construction Property is in need of a major face-lift. Under construction now. Not a good experience due to being put in a smoking room the first night. Old room worn everything. Faucet leaked, shower old and dirty. I will look at this property again after the construction because it is in a good location. Overall experience was not good. October 27, 2013
Rated 4.0 out of 5.0 by Great place to relax. Comfortable room. The only area which needs improvement is the breakfast. Options are very very very basic! Needs improvement. Also, shuttle service to International mall as well as Dolphin at a nominal fee should be considered. October 1, 2013
Rated 5.0 out of 5.0 by Great experience Staff members were super friendly throughout entire stay, the room was very nice and we really felt like we were welcome. September 18, 2013
Rated 4.0 out of 5.0 by Good Location and good decor I dont usually write reviews but found this hotel very nice. Good decor throughout. We had a problem with the safe but it was fixed the next day. The location is great as it is close to all the shopping malls, restaurants and airport. A bit far from Miami Beach and South beach. August 2, 2013
Rated 5.0 out of 5.0 by convenient and comfortable property Nice property near many of Doral area business, national chain ale house next door for variety of dining options. did not get to use amenities but they were there and looked fine. August 1, 2013
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