Rated 4.0 out of 5 by 60
Rated 4.0 out of 5.0 by asdasdada Comfortable bed and great service.
Have stayed before. Would recommend. Close to many amenities.
November 23, 2013
Rated 2.0 out of 5.0 by Nickyd56 NOISY
Parties all night. People returning to their rooms between 2 and 6 AM, talking loudly, doors slamming, woke up constantly for 4 straight hours.......Brutal
November 14, 2013
Rated 2.0 out of 5.0 by nothappycamper99 who needs a cold shower after a poor night's sleep?
Hard to imagine a major hotel chain in 2013 that has difficulty providing hot water in the morning for a shower. Inexcusable and reason enough never to return.
November 13, 2013
Rated 4.0 out of 5.0 by yecs no complaints
stayed here several times. friendly, helpful staff. easy check in/ check out.
October 28, 2013
Rated 5.0 out of 5.0 by CJSS Most comfortable bed entire trip of 25 days.
Service was outstanding. Employees at front desk were friendly and helpful to suggest places to eat.
October 18, 2013
Rated 3.0 out of 5.0 by ISAN GOOD SERVICE
CAME FOR FAMILY EMERGENCY. CHECK IN WENT VERY WELL.
ROOM VERY CLEAN , BED FAIRLY COMFORTABLE.
WAS DISAPPOINTED THAT THERE WERE NO WEIGHTS IN THE FITNESS ROOM.
October 9, 2013
Rated 3.0 out of 5.0 by CathyC COMFORTABLE BED AND NICE LOBBY
I was disappointed with the bathroom the toilet was dirty and the towels looked old. Because they were old they looked dirty but, they weren't.
October 9, 2013
Rated 5.0 out of 5.0 by home64 Overnight in Middletown
I was in town for the meeting that wouldn't end.I had expected to drive back home after the meeting, but the meeting kept going. I resigned to stay the night. I called the Holiday Inn from directory assistance on my phone and made a reservation directly with the hotel. Doris was very friendly and assured me that my room would be ready when I was, she sounded empathetic, and I felt comfort that I had made the right decision.
After the meeting, I drove to the hotel, to check in and freshen up before dinner. No one was at the desk. One lady, with no namebadge showed up from across the lobby and Chris arrived through the front doors, I had just entered. The check in process after that was just as I had come to expect from Holiday Inn.
Leaving the room in search of dinner, I was met by the Asst GM Matthew. He told me about the restaurants in the area but suggested that the hotel restaurant could accomadate me just as well. The table were appointed elegantly even though the room was obviously used for other meals.My waiter Raul was attentive and took my order promptly. The steak meal was served hot. After a few bites of everything, the chef appeared from the kitchen and asked about the taste of my meal. I haven't seen that level of commitment from a chef in awhile.After a pleasant exchange, he disappeared back to the kitchen. Raul never let my glasses get empty, even though the place was busy. I was made to feel as if I was their only customer.
After dinner, I walked outside to enjoy the night air and met Matthew again. He was looking around the outside of the hotel and making notes about something.We chatted for a few moments. He asked about my meal and if the room was to my liking... we had a very nice visit, again as if I was the only guest in the hotel.
I retired to my room and awoke for breakfast. I went to same restaurant, which seemed to be transformed for breakfast. That meal was as good as the steak the night before, delicious! I was puzzled for a moment, when a blonde woman walked through the room, as if she owned it, spoke to noone as she made her way to the kitchen and emerged with a cup of coffee then, left in the same manner. Was she a regular guest, or an employee? Did she have business there? Was there no coffee in the to go station outside the restaurant? Puzzling?Tanya brought my attention back to my meal as she asked if I wanted anymore coffe? Again, I was comforted by the level of service at this hotel.
Check out was quick, until we had to wait for the printer to warm up to print my receipt. Robin stated that it does it all the time. As he was the General Manager, I relayed my experience to him, when he asked. However, I did note that he was the only one at the desk and would have to juggle exiting guests and the phones and worried if he could handle the volume of activity.
Over all, This was a fabulous hotel and a welcomed distraction, when my meeting went long.
October 7, 2013