Rated 4.1 out of 5 by 205
Rated 3.0 out of 5.0 by Sara66 smoking ruined whole stay
In a nonsmoking facility I would be able to give higher scores; cigarette smoke ruined our stay. Staff were helpful but they were unable to control the smoke seeping out of the smoking section and into our hallway and under our room door. We will not be returning until they band smoking within the building
April 20, 2015
Rated 3.0 out of 5.0 by JF12 Last Year was great, this year they have to improve.
Room and bathroom room was dirty, brought this to front desk, took care of the room, not of the bathroom.
Rest of the hotel is good.
Hotel needs to put a restriction in amount of pets by guest.
Stay same hotel last year, From Last year to this one, different perception of this hotel.
April 17, 2015
Rated 5.0 out of 5.0 Wonderful Stay in Middletown
Overall, Holiday Inn is a very nice hotel to stay. The staff are very pleasant and helpful. It is very comfortable place to stay.. The karaoke is fun, if only the bar is a little bigger,
And hope the pool will open until 10PM.
April 15, 2015
Rated 5.0 out of 5.0 by LISALO Tony
Beautiful service great people I love this place holiday and thank you
April 15, 2015
Rated 4.0 out of 5.0 by memphis12 Clean room, comfortable bed, limited hot water
I enjoyed my stay and appreciated the microwave and mini-fridge. I also appreciated the daily housekeeping. However, every morning when I showered the water would become cold within a few minutes of showering. I brought this to the attention of the hotel staff and they replaced a shower valve but it did not solve the problem; I think it is with their hotel hot water system.
April 14, 2015
Rated 5.0 out of 5.0 by MikeNY update on my previous review
Don't see an option to add or edit reviews so here I go
gym needs to be updated Asap, all equipment need to be replaced, machines are rusty and out dated.
The strength training machine should be replaced by actual Dumbbells, as someone that actively works out, I was disappointed.
April 10, 2015
Rated 4.0 out of 5.0 by MikeNY Holiday inn Goshen
Holiday inn has surprised me yet again with a wonderful experience.
I have been to many IHG locations and has yet to disappoint, I travel on my own or on some weekends with my kids. (Single dad)
This location is located in Middletown nearby Goshen, in upstate NY.
The lobby is very welcoming with a wall water fountain and beautiful artistic display and colorful couches.
Was greeted by the warm and wonderful staff at the front desk.
They had my info already printed out and as per my conversation with them via phone gave us 4 rooms right next to each other in the corner of the hall.
We brought along an ice cream cake for my kids birthday and the manager Matthew was gracious enough to put it into the freezer for us.
The rooms were very clean and the decor was modern and clean. Comfortable beds.
Indoor pool was perfect for my kids to jump around and play, they swam and played in the pool for 2 hours :-) while the adults sat around the tables and chatted.
The restaurant in the hotel was not the experience I expected with IHG, service was slow ( wasn't busy) the lady seemed confused most of the time not sure what we ordered. Walked out once after waiting for a table 25 minutes. I expect better service next time.
I would definitely stay again at this location and thank you Matthew and the amazing staff
April 8, 2015
Rated 5.0 out of 5.0 by Pablo29 Comfortable Bed
Great Night Sleep. This place was very nice and clean. Hotel staff were courteous and professional. I was here on business. This hotel had parking for large vehicles although the lighting was very limited. I would recommend increasing lighting and paving this area
April 8, 2015