Rated 4.0 out of 5 by 61
Rated 5.0 out of 5.0 by home64 Overnight in Middletown
I was in town for the meeting that wouldn't end.I had expected to drive back home after the meeting, but the meeting kept going. I resigned to stay the night. I called the Holiday Inn from directory assistance on my phone and made a reservation directly with the hotel. Doris was very friendly and assured me that my room would be ready when I was, she sounded empathetic, and I felt comfort that I had made the right decision.
After the meeting, I drove to the hotel, to check in and freshen up before dinner. No one was at the desk. One lady, with no namebadge showed up from across the lobby and Chris arrived through the front doors, I had just entered. The check in process after that was just as I had come to expect from Holiday Inn.
Leaving the room in search of dinner, I was met by the Asst GM Matthew. He told me about the restaurants in the area but suggested that the hotel restaurant could accomadate me just as well. The table were appointed elegantly even though the room was obviously used for other meals.My waiter Raul was attentive and took my order promptly. The steak meal was served hot. After a few bites of everything, the chef appeared from the kitchen and asked about the taste of my meal. I haven't seen that level of commitment from a chef in awhile.After a pleasant exchange, he disappeared back to the kitchen. Raul never let my glasses get empty, even though the place was busy. I was made to feel as if I was their only customer.
After dinner, I walked outside to enjoy the night air and met Matthew again. He was looking around the outside of the hotel and making notes about something.We chatted for a few moments. He asked about my meal and if the room was to my liking... we had a very nice visit, again as if I was the only guest in the hotel.
I retired to my room and awoke for breakfast. I went to same restaurant, which seemed to be transformed for breakfast. That meal was as good as the steak the night before, delicious! I was puzzled for a moment, when a blonde woman walked through the room, as if she owned it, spoke to noone as she made her way to the kitchen and emerged with a cup of coffee then, left in the same manner. Was she a regular guest, or an employee? Did she have business there? Was there no coffee in the to go station outside the restaurant? Puzzling?Tanya brought my attention back to my meal as she asked if I wanted anymore coffe? Again, I was comforted by the level of service at this hotel.
Check out was quick, until we had to wait for the printer to warm up to print my receipt. Robin stated that it does it all the time. As he was the General Manager, I relayed my experience to him, when he asked. However, I did note that he was the only one at the desk and would have to juggle exiting guests and the phones and worried if he could handle the volume of activity.
Over all, This was a fabulous hotel and a welcomed distraction, when my meeting went long.
October 7, 2013
Rated 4.0 out of 5.0 by someon3 ! out of 3!!!
I live in Canada, Montreal. I was on vacation for a week around New York area. During this trip I visited 2 other Holiday Inn hotels, just to have some issues and bad customer service at the front desk.
This one at Middletown offered us a good customer service and we got no complaints at all. Thanks to the other two I can say this was my last visit to a Holiday Inn hotel, after all' there're some other good hotels out there, were I'm sure I'll receive a fair treatment.
An angry customer....
October 4, 2013
Rated 4.0 out of 5.0 by JL1975 an okay stay
The hotel was clean and comfortable. The front desk staff was not particularly helpful or friendly. Hotel staff kept propping open the door at the base of the stairwell near my room bypassing the locking mechanism. I saw them smoking outside on two separate ocassions. I was concerned about safety, anyone could have come in or out?
October 2, 2013
Rated 5.0 out of 5.0 by Jillann Excellent place to stay
We travelled for two weeks out east and stayed at several hotels. This was by far the nicest place we stayed for the price!
September 30, 2013
Rated 5.0 out of 5.0 Wonderful, warm, helpful customer service
I was filming a TV commercial in Middletown and had to house almost 100 people for 4 nights. The Holiday Inn Middletown was by far the best experience of all the hotels in the area. Warm, clean, pretty, and best of all, everyone at the front desk and in customer service, from Audrie to Kris to Althea and Matteo and all the rest, were so wonderful, helpful, accommodating, kind, and funny. What a truly great experience. Next time I am in Middletown for business or pleasure, I will be sure to book the Holiday Inn.
September 18, 2013
Rated 4.0 out of 5.0 by Difficult Great hotel
The facility was excellent, the restaurant staff was excellent, the front desk seemed inexperienced and when the front desk person got the manager to help with a WiFI problem, the manger was agressive, rude and generally not appreciative of his customer.
September 9, 2013
Rated 5.0 out of 5.0 by Poppi47 Outstanding Service
From the girl at the front desk to the bartender and waitress in the Restaurant the service was outstanding. These employees went out of their way to make sure every request was accomplished and then some.I'd recommend this hotel to everybody.
September 6, 2013
Rated 4.0 out of 5.0 by myk991 Good Hotel with Excellent Staff
The staff is absolutely amazing at this place. Really helpful going out of there way.
The washrooms are clean but a little out dated. The ac\heating unit is extremely loud and it is very hard to sleep because of that.
September 4, 2013
Rated 5.0 out of 5.0 by suzie14 comfortable bed
nice room- nice getting $4 off breakfast- should advertise that.
September 3, 2013
Rated 5.0 out of 5.0 by home64 Just like home
It was great to be greeted by Matthew when I arrived. The front desk staff was friendly and checked me in efficiently. ( walking through the lobby several times during my stay the desk staff was uninterested in the goings-on of the hotel, but jumped right up as a car pulled up). The new food and beverage manager met me at dinner and asked my opinion about the menu and food. It was very nice to be asked. A new menu is coming and will be great. The housekeeping staff is great at cleaning, there was no complaints about the room.
This hotel will be on my list of frequent visits for any business in the area.
September 2, 2013
Rated 4.0 out of 5.0 by SallyD weary traveler
We stayed while traveling through the area and this motel met our needs for meal and sleep.
September 2, 2013
Rated 4.0 out of 5.0 by Racer7s nice stay
stayed four nights this august and enjoyed the stay. The staff was very friendly , breakfast was great and rooms cleaned and stocked each day.
August 29, 2013
Rated 4.0 out of 5.0 by tony3535 great service in dining room
The dinner we had was great they really go out of the way the pool was good and plenty of parking
August 28, 2013
Rated 4.0 out of 5.0 by hcnyc160 Good Location
The hotel was centally located near the mall and near enough to my daughter's camp, who we went to pick up on a Saturday.
It was nice to not have to drive all the way home after pickup since we left the camp late that night.
The only thing I think that could be improved was the Wi-Fi.
The Wi-Fi signal was strong however we could not access any websites so strong Wi-Fi signal through out he property but not enough band width to get anything off of the internet.
August 28, 2013
Rated 4.0 out of 5.0 by Mel007 Wedding
This hotel has a bar and a beautiful lobby. Carole and her partner (sorry I forgot your name) were awesome. They kept those drinks coming!!!!
The staff is cheery and welcoming and very accommodating. The bed was to die for, very comfortable. The room was very clean. I know that this hotel was given a facelift recently but I do hope all the rooms are fully renovated in the future. Although the rooms are clean and the beds and furniture are brand new...They are very dated. There is no masking the MUSTY odor in the rooms either! A thousand air freshners would not have helped. Sorry guys, it is not your fault! I think there is a serious pipe issue that needs to be addressed immediately. The water in my tiolet bowl was almost filled to the rim. I seriously thought about not flushing for fear that it would overflow, but thankfully it did not.
In due time and with a full renovation your hotel will be top notch. Good luck.
P.S. This is a great place to stay regardless of some minor cons. I hope to stay again in the near future.
August 25, 2013
Rated 4.0 out of 5.0 by jcmace Nice room and nice staff
Stayed only one night passing through the area. Bed was comfortable, nice area around pool which was clean. Would stay again.
August 25, 2013
Rated 1.0 out of 5.0 by Jimbo14420 bad experience
Hotel appears to be old and run down. The wear and tear is showing. The biggest problem was the internet was not working so I could not get online to work on tasks that I needed to get done for the following day. On top of that neither of the two phones in the room were working. I had to walk down to the front desk and let them know about both of these issues and I was told nothing could be done until the next day - after I was scheduled to leave. The guy at the front desk admitted they often have problems with internet connections in some rooms, but obviously they don't think it's that important or they would have fixed the problem. I would never stay here again or recommend it to anyone. As a platinum member I was very disappointed in this hotel and hope I never have another experience like this at a Holiday Inn ever again.
August 22, 2013
Rated 4.0 out of 5.0 by 04328 Good experience of staying one night
Room is clean and comfortable. Breakfast (4$ value for each person over 12)which included in room price is bit tightly but good enough for each of our family. There is a small indoor pool which we loved. My teen son and toddler son both had a good time playing in it.
August 22, 2013
Rated 5.0 out of 5.0 by LISALO NICE
WE STAYED OVER NIGHT ON A SATURDAY....POOL OUTSIDE WAS FREEZING..SO WE HAD TO USE INDOOR, WHICH WAS TOO HOT...ALL IN ALL..NICE HOTEL..WILL RECOMMEND..STAFF FRIENDLY...MAINTENANCE GUY VERY NICE TOO...
August 19, 2013
Rated 5.0 out of 5.0 by BobnPat Great Stop
My Wife and I stayed there for 3 nights and we couldn't have been more pleased. A very nice room, good breakfast and great bartenders!
August 16, 2013
Rated 4.0 out of 5.0 by Tania58 remodeling
Breakfast was good. The lady working was wonderful. The best bacon ever. Not enough healthy choices. The manager of hotel was very nice. The cleaning ladies were great. They were remodeling the rooms on our floor and the guys were staying in the hotel. They would smoke in the hall and make a ton of noise. We had just driven cross Country and were extremely tired but couldn't sleep. They also kept going in and out and having phone conversations in the hall.
The beds were comfortable and the room was fine. No microwave. They havea free whet and dryer. The workout room is nice.
Overall it was good. Minor issues. Would stay again. We stayed for 5 nights and had two rooms.
August 14, 2013
Rated 4.0 out of 5.0 by Mylee Friendly Concierge/ Comfy Bed
My stay at Holiday Inn- Goshen, Middletown was great.
August 8, 2013
Rated 5.0 out of 5.0 by campal86 Great managment, Great comfortable and clean rooms
Our room was wonderful. We were both tired, I just laid on the bed and that was it....I was in heaven. I slept for 3 hours ( this was at 6pm!) We had plans to meet friends at 8 so we hurried-I just wanted to cancel and "stay in". Upon Check out the next day we were unable to locate a luggage cart, Matthew, the manager located one and brought to our room! Throught out our visit he was very attentive. This is why I am a member. I have never had manager or staff who did not look after our needs. I highly recommend this property. W will be back. We did not eat on the property this time, however we have had breakfast in the past.....excellent!
August 5, 2013
Rated 5.0 out of 5.0 by ad23 Awesome Customer Service
The service, from Manager Matthew and his attentive staff, was excellent. I was part of a large group, and everyone on staff that we interacted with went out of their way to be helpful in a courteous and professional manner.
August 5, 2013
Rated 3.0 out of 5.0 by carewing Odor in room
The room was comfortable with the exception of a bad odor. Seemed like the carpet needed cleaning or replaced. I ordered room service for breakfast a couple of times and it was very good. I will stay there again but hopefully I will get a room with no strange oder.
August 3, 2013
Rated 3.0 out of 5.0 by Qialla Great staff but had some room issues.
Great staff but my first room was not cleaned well. I was immediately moved to another room with an air conditioner that buzzed like an alarm clock every time in went on. Staff responded well to issues and remained cheerful. I like the location of this hotel.
July 31, 2013
Rated 5.0 out of 5.0 by LISALO GREAT EXPERIENCE
STAYED AT THIS HOTEL ON A SATURDAY NITE...GREAT PLACE TO RELAX, QUIET. THE INDOOR POOL WAS NICE, BUT THE OUTSIDE POOL WAS AMAZING....POOL WATER WAS NICE AND WARM, SO EVEN OUR 1YR OLD ENJOYED IT...STAFF WAS VERY NICE, ESPECIALLY FOR THE PORTER, HIS NAME WAS TONY....OUR ROOM WAS A LITTLE MESSY WITH 2 KIDS AND ALL, AND HE WAS KIND ENOUGH TO HELP US REMOVE THE GARBAGE AND DIRTY DIAPERS OUT OF THE ROOM THAT NITE...I WOULD DEFINITELY STAY HERE AGAIN!! :)
July 30, 2013
Rated 5.0 out of 5.0 by JD179 Great Customer Service
I must say that the Manager Matthew and especially Rashida were so wonderful, and I would stay here anytime I am in the area.
July 26, 2013
Rated 4.0 out of 5.0 by eileen45 quick check in
better to have complimentary breakfast. Restaurant disc not
July 24, 2013
Rated 5.0 out of 5.0 by indiancreek staff &room was great
We had a great room attendent. Her Name is Michele. Were friendly and at our service, she was great!!
July 23, 2013