Rated 4.7 out of 5 by 294
Rated 5.0 out of 5.0 by Theatreguy Comfortable room and convenient location
Very comfortable and clean room. Convenient location. Restaurant/bar on premises. Would have been nice to have a small complementary breakfast, but with the restaurant, I assume that was not possible. Pool and fitness center looked very nice, although we did not have time to use them.
April 22, 2015
Rated 4.0 out of 5.0 by BT105 Great Customer Service/Bad Bed
This Holiday Inn is unusual in both good and bad.
The good things, we arrived at 730pm Friday April18, the girl at the front desk was friendly, knowledgeable and it felt she really wanted to us to be in Midland and happy we were at the hotel. This continued where in the room we had a greeting from our housekeeper welcoming us and the next day another note from a different housekeeper telling us to have a good day. I have never see this at any hotel and for something I am sure did not take them long to do, was a great touch. The hotel was clean and considering its location very quiet. I say this about the location as it is walking distance to the Midland Mall and the movie theater. In addition to not hearing any outside noises the hotel itself was quiet. The room size (1 king bed) was a nice size and the room had a microwave, mini fridge and sink area. The pool area was large with a pool shaped like Michigan (a mitten) and there was a game area, small health club and guest laundry.
Now the bad, I have not stayed at a Holiday Inn or any hotel where the mattress was so soft it was difficult to sleep, it felt like it was 20 plus years old and that cannot be since the hotel is either new or newly renovated. In addition, as is becoming standard, is to have 2 firm and 2 soft pillows on the bed, except all were so soft and as a matter of fact too soft. I do not like a very firm bed, but it had no firmness at all. The next thing is, again comparing to Holiday Inn's and again most hotels, no breakfast included in the rate. There is a restaurant attached to the hotel and plenty of places in the area to eat, but how unusual not to serve breakfast, even if just continental. I do travel often and most hotels do offer breakfast even with a fridge, microwave in room and a restaurant attached.
The next is a combination of a guest issue along with a hotel issue. The hotel is completely non smoking, which for me is great. However smokers tended to gather immediately outside the side door where we, along with others were using it for our entrance as it was closest to the elevator. If an area could be designated for smoking and signs posted about the closeness to the building it would be great for those of us who had to walk through clouds of smoke. Guests should do this automatically but do not usually.
April 22, 2015
Rated 4.0 out of 5.0 by eccentricfish top notch
Comfortable, clean rooms. Great staff. somewhat confusing driving instructions. all in all a great motel close to everything in Midland.
April 22, 2015
Rated 3.0 out of 5.0 by Stoker ape AACT Conference 2015
During my stay at the hotel I experienced two issues that affected the quality of my stay. The first issue was connectivity to the Wireless Internet connection. During my entire stay I was unable to connect to the Hotel’s wireless internet. I brought the issue up to the front desk on two separate occasions. I was told that an individual would be calling my room to help resolve the issue, but no call was ever received. The second time I brought the issue to the front desk, it was simply met with a “Shrug” of the shoulders and an apology. This required me to leave the hotel and work off site. It was a great inconvenience, and frankly I was upset about the issue.
The second issue was in regards to the housekeeping. I had asked to not be disturbed after the first attempt at housekeeping to tidy the room. Within 25 minutes housekeeping came calling a second time, and to add insult to injury, no less than 30 minutes after that, a Manager came in to inspect the housekeeping. It was very disturbing. After the second night I did not have that problem again.
April 22, 2015
Rated 5.0 out of 5.0 by gej1973 Great Hotel - It's the little things that hurt
Great Hotel. Great Staff.
Shower head was annoying in room 108.
I like to drop the temperature in my room to sleep. I couldn't. Make cooler air available in Spring.
April 20, 2015
Rated 5.0 out of 5.0 by volleyballmomof4 Great service and Friendliness
The service from every single staff person that we encountered during our stay was just great. The kids ate FREE and we were treated as a family not just people that were staying at the hotel. We were spoiled by this hotel and can't wait to stay again.
April 16, 2015
Rated 5.0 out of 5.0 by Cathi0008 Excellent Stay!
The Holiday Inn is a wonderful property. A must for anyone looking to relax and enjoy the area. The outside hot pool is a must for anyone.
April 15, 2015
Rated 5.0 out of 5.0 by miniweez Excellent choice for a clean
Took the kids for a little pool time, and shopping time for me. Walked in and booked a room right on the spot at noon. A room was ready for us right then. Quick and easy check-in. Room was spotless. Nice TV and cable selection. Lobby smelled very pleasant - not overwhelming, just nice.
Great job on the remodel last year. Restaurant was very nice too. Great service and a good menu to select from.
April 13, 2015