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Rated 4.7 out of 5 by 140 reviewers.
Rated 5.0 out of 5.0 by Great Stay The is a really nice hotel with a great sports bar/ restaurant. Clean rooms and friendly service. August 13, 2014
Rated 5.0 out of 5.0 by What a Holiday Inn Should Be My family had an excellent experience at this hotel. PROS: The exterior is modern and well-kept. The common areas are fresh and clean. The staff were very friendly The room was clean, modern, and comfortable. CONS: $15. for a rollaway (but a very nice rollaway). Breakfast in the restaurant was only adequate. Maybe their cook was new, but his omelet pan was much too hot - the omelet was crisp on the outside. The skillet breakfast was very greasy. Service was a bit on the slow side Good coffee and orange juice though. Overall an excellent, well run property. I wish all Holiday Inns were as nice (and clean) as this one. August 12, 2014
Rated 2.0 out of 5.0 by Do not make sales based on false promises Our baseball group of about 60 adults and 20 kids booked 28 rooms with Holiday Inn of Midland. Our group leader who booked the rooms was told we would be accommodated with a room for our team/adults to socialize, play cards and ect. We were never allowed access to a room and were relegated to the pool area which does not allow for drinks or food of our own. One night we were allowed to hang out, play cards and socialize and another night we were VERY rudely told we needed to leave the pool area NOW. We were not loud, aggressive or inconsiderate. We were told we could go to the front hotel lobby to socialize. Not ever run a hotel chain before but to make 20 or so adults goto to the front of the hotel lobby, where the rest of the hotel patrons enter and leave, makes zero sense. Our group spent approximately $20,000 in room and food over a 4 day period. We and any other travel sports team we know will not be staying at another Holiday Inn. Very disappointing experience. August 6, 2014
Rated 4.0 out of 5.0 by Beautiful hotel but not great for large groups Overall, our stay was great. The food was wonderful as were the rooms and amenities. The only issue we encountered was there was room room for our baseball team and families to "hangout" later in the night. Our group played baseball until around 9 pm each night. By the time we got back to the hotel to relax, the kids only had 45 minutes or so to swim before it became "adult" hours. The kicker was the kids weren't even allowed to sit with parent in the pool area - they had to leave the pool area by 10:30 each night. This wouldn't have been such a big deal, but the hotel didn't offer any where else for families to relax together. It was very frustrating. When we brought this to the manager's attention, we were told there was nothing they could do. Our group brought over $15,000 to the hotel in 4 days. We simply asked for an area/room where we all could hang out as friends/families since there were no common areas. Two managers were very rude and disrespectful to a number of our parents when talking over the situation. Other than this huge inconvenience, the stay was fine. August 6, 2014
Rated 4.0 out of 5.0 by review the hotel was nice. It was only missing a complementary breakfast! That would have made it perfect. August 6, 2014
Rated 5.0 out of 5.0 by Good place to stay Worth the money. Very clean and quiet. The Big E's dinner menu isn't so great, but if you want pub food, I guess it's OK. August 4, 2014
Rated 5.0 out of 5.0 by Nice Great location and very nice hotal. Will stay again. August 4, 2014
Rated 3.0 out of 5.0 by poor service I checked in on Sunday night, card swipe did not work. Soaking wet from rain outside, I did not want this. I went back from 5th floor, hauling all luggage to counter. New card was given saying that wrong type of card was given earlier. On Monday night, coming back from work same problem. I went back to counter, again, new card was given. Sounds terrible? yes it is. On Tuesday night, same thing. But there was a smart employee there. She said that if that is the case and this is 3rd night, battery on door lock is dead. She sent maintenance right away and it was fixed. What is wrong in training employees who just assume that card is de-magnetized by cell phone so they can not do anything??? Training and trouble-shooting is not a correction but a corrective action. I know management science and I do system audits and here it is, a poor example of service and lack of problem solving system. Room is average clean, carpets need stronger vac. August 2, 2014
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