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Rated 4.7 out of 5 by 234 reviewers.
Rated 3.0 out of 5.0 by Sometimes, its the details that make the difference. In general, the hotel is excellent, one of the better Holiday Inn locations I have stayed. Clean, safe, modern and comfortable. But I would encourage management to rethink some things from the point of the guest. 1. The hotel is hidden away behind a mall and cannot be viewed from the highway. A sign would be nice. 2. The links to MAP and DIRECTIONS on the location web site DON'T WORK! I drive 400 miles to try and find your HOTEL and you can't be bothered to give me a map? As a veteran of 20 years in retail, I consider this egregious in the extreme. 3. When I called the hotel (gawd bless the car's hands free system) your staff does not provide the same consistent directions as to the hotels location. Nor do they seem to understand that because the hotel's location is obvious to them does not mean it is obvious to a stranger from another state driving in the dark. Can anything be more important than helping a guest to your hotel? 4. After driving 400 hundred miles to attend a funeral in a strange city, I really did not appreciate that your restaraunt could not serve us dinner for "at least an hour, maybe more". Its the little things that matter in the highly competitive market segement where Holiday Inn completes. We had to make this trip for a sudden funeral. Our travel was not enhanced by these sortcomings. I wonder if management is even aware of what their website is doing? Never again will I use a hotel that can't provide me with a map to their location. Had the Holiday Inn review page not crashed when I tried to complete their survey, I would have stated the same things there. All in all, not a pleasant experience, no matter how much the guy at the front desk smiles. The damage is already done. December 23, 2014
Rated 5.0 out of 5.0 by Nice newer hotel I loved the hotel and the bar/lounge on-site. My only complaint is no free breakfast bar. December 23, 2014
Rated 5.0 out of 5.0 by Very comfortable beds and excellent service Would like to see a tea bag along with the coffee in room. This hotel was so clean and organized I thought it was a grand opening. I was thrilled to see the improvements and new building from the old building down the street. Glad I learned that you all had a brand new facility and we thoroughly enjoyed our stay. Next time we plan to stay longer. Thank you again for the great facility, pool and hot tub. December 20, 2014
Rated 4.0 out of 5.0 by First Time Staying at the Holiday Inn Midland We will be back! Enjoyed our stay and the staff was very accommodating. Kids loved the pool area. December 16, 2014
Rated 5.0 out of 5.0 by Nice hotel friendly staff I stay at this hotel frequently for business. The rooms are always nice and clean. The staff are always friendly and polite. My only complaint is that the wireless reception is spotty at times and the internet is slow at times. December 15, 2014
Rated 5.0 out of 5.0 by Winner every time This is the 5th time I've stayed at this hotel. I keep coming back because of the splendor of the hotel, easy to access, staff are very kind and respectful, the quality of the rooms, the access to the restaurant, pool and hot tub. It was the top choice hotel to stay and relax prior to a regional speed skating competition. December 10, 2014
Rated 5.0 out of 5.0 by Midland stay We really enjoyed our stay. The hotel was lovely. We have only good things to say. December 10, 2014
Rated 5.0 out of 5.0 by Great Stay in Midland I was extremly happy with the room and service at the hotel however the although the service at the resturant was great the food wasn't wasn't all I expected. December 9, 2014
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