Rated 3.8 out of 5 by 86
Rated 4.0 out of 5.0 by Djna Great location, glitch dealt with
Very convenient central location, shopping and bars and restaurants in easy walking distance. Modern, well-appointed hotel, generally efficient and welcoming staff.
One minor glitch: bar meal of a lamb curry was simply inedible supposedly slow-cooked, tender lamb was clearly undercooked and very tough and in a most undistinguished sauce, really tasted as though a teaspoon of curry powder had been added at the last minute. How any professional kitchen could serve this was beyond me, so out out keeping with the otherwise high quality of the establishment. On the plus side though when I returned the meal the staff were suitably apologetic, and took good remedial measures.
Quite an expensive place to stay, presumably because MK hotels are very busy, but with the exception of that curry one of the better Holiday Inns I've stayed in.
December 1, 2013
Rated 4.0 out of 5.0 by Daffodil12 Great staff
Stayed at this hotel quite a few times,room was clean,staff very friendly and helpful,only downfall was yet again on our first night room was cold as air con was only giving out cold air,next day told reception about it and was later given a portable heater.
November 30, 2013
Rated 1.0 out of 5.0 by Bobbi180 Appauling staff and experience
Arrived to rude front desk staff, asked for feather pillows told no as housekeeping was not available at 12:30am
Allocated disabled room and not informed upon checkin. despite booking std double room.
Room was cold as heating was not working, despite placing a storage heater in the room this wasn't turned on in preparation of an platinum member.
in the morning i had to kneel down to have a shower as the room was a disabled room, upon notifying desk staff, no apology was offered escalated to Duty Mgr who investigated nothing in hour and half. Escalated Further to regional mgr who claimed there was no error in allocating a disabled room despite i booked a std room also he didn't understand my frustration in having to kneel down to have a shower as the room was not designed fir able-bodied inviduals. Will be certainly taking my business elsewhere.
November 22, 2013
Rated 4.0 out of 5.0 by Jackiemk Great position for my shopping trip with my daughters
This was an annual shopping/catch-up trip with my two daughters.
Just a shame I always have to negotiate for a room for the 3 of us and athough we always get a lovely executive room.....I have to sleep on a 'put you up' and pay much more person than when I stay with my husband!!!! Good that the car park was free this year!!!!
November 10, 2013
Rated 4.0 out of 5.0 by roomi7 Good location and Conformable bed
I like the location it 3 mins away from the shopping mall, breakfast is OK, Conformable bed , I didn't like the reception they are not friendly at all
November 9, 2013
Rated 5.0 out of 5.0 by Billy2019 friendly relaxed atmosphere
we found our stay very pleasant, all members of staff were friendly, courteous and helpful and the hotel standards very good.
Facilities provided in the room was above average and also other facilities in the hotel, such as health and beauty treatments,indoor pool etc are first class. We recommend it to all, thanks.
November 8, 2013
Rated 4.0 out of 5.0 by Snorkelseeker Spacious Room and Great Breakfast!
We stayed in an executive room and the extra space and slightly separate sleeping area for our child was just what we needed. I loved the air conditioning as I hate to sleep in a hot room. The bed was very soft though, and the headboard not the best shape - it is convex and not at all good for lower back support if reading in bed!
Mini bar plus robes and slippers nice touches.
The fan started making a high pitch whining noise on the first night at 12.30am which woke us up, I called Reception who were unable to help - I found that turning on the fans helped remove the whining noise.
The shower is amazing - powerful! You will be squeeky clean!
The swimming pool, sauna and steam room were great, the pool is the same depth throughout and great for kids.
Breakfast was a feast - they have a pancake machine - this was a hit! Excellent quality.
Hotel is in the best location, you cross the road and you are in the shopping centre, you walk down the road and you are in 'The Hub' with all it's restaurants and bars.
Staff were friendly. Parking is £6 per day payable at a machine in the lobby.
I would stay here again and would recommend this hotel to anyone.
November 6, 2013
Rated 4.0 out of 5.0 by Pomm After a shaky start, we were made comfortable
We came to stay for my nephew's funeral. I was booking three rooms and thought that your hotel was good value. After I had booked the rooms however I noticed underneath we would be charged £6.00 each for car parking. I complained about it and first was told that we would have to pay an hourly rate for parking next door for the council car park. I pointed out that we was not sleeping in the car park and I have never been charged to park at a hotel before. It was agreed that we would not be charged on this occasion and I was grateful but still think it should be shown before you make your final booking. To give you the choice of cancelling in you wish to. However, when we came back from the funeral feeling very drained we were able to relax and order some food and have a drink in the bar area. Where staff were excellent. Thank you for making us comfortable.
November 6, 2013