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Rated 4.0 out of 5 by 181 reviewers.
Rated 4.0 out of 5.0 by Okay, but could be better Okay, but could be better - Improved Front Desk, more staff, Improved gym, Improved WIFI connections July 7, 2014
Rated 4.0 out of 5.0 by Just Fine I stayed here a couple of weeks ago as I was in Milton Keynes for business. Great location from where I was working - I've never had a 2min commute before. From what I can remember, it was a fairly nice hotel and the nicest one I had stayed in up until that point. On arrival I was given a box of chocolates and a bottle of water which was lovely! The food was okay - it wasn't that memorable to be honest. One thing I do remember is how disappointed I was by the gym and pool. The equipment was old and outdated. The changing rooms weren't amazing either. The hotel itself was nice though and i would consider staying again. July 2, 2014
Rated 2.0 out of 5.0 by Poor service and Unclean Rooms I was supposed to stay for 8 nights but due to the poor condition of the rooms( found spiders in my room even after getting it cleaned) had to leave the room in 4 nights. The in room service was horrible, the food was served cold. when asked for refund was not given, even though the food was not eaten. June 30, 2014
Rated 1.0 out of 5.0 by Dont stay here They jack the prices up to unheard of prices and there is no free wifi you be paying thru your teeth for everything, also plan to wait a while for house keeping or the front desk to answer the phone when calling from in your room June 28, 2014
Rated 5.0 out of 5.0 by Refurbished rooms The room I had this time had been partly refurbished, I was surprised there was no safe, and also the bathroom hadn't been done, as the washbasin and the bath were cracked. June 26, 2014
Rated 5.0 out of 5.0 by Excellent hotel Very happy with the whole weekend.. one friends 50th birthday and next night we celebrated a couples 40th wedding anniversary. Staff were excellent and helped out with a couple of issues and couldnt have done enough for us. Every member of staff very friendly and pleasant, location is great for the shops and transport links, which is why we've come back to this hotel for our get-together. Cant recommend highly enough. June 25, 2014
Rated 4.0 out of 5.0 by anniversary stay used the hotel on an anniversary visit in the hotel very enjoyable time June 19, 2014
Rated 1.0 out of 5.0 by Shame about the dirty toilet This is a nice new hotel and we should have had a very enjoyable stay. On arrival we had to request our twin beds to be rearranged as they had been pushed together with the bed-side table to one side which meant when sat on the bed the wall lamp was resting on your shoulder. Worse was to come when using the bathroom we discovered that it had not been cleaned properly, there was faeces around the toilet bowl and on the seat and old bottles of shampoo etc were still in the bath. We were going out so contacted reception who apologised, said they would clean the room while we were out and offered us complementary drinks for when we returned. On our return we were horrified to find that although part of the toilet bowl had been cleaned, faeces still remained on the seat and the bottles were still in the bath. We were disgusted, our frustration was now ruining what was a family weekend away and we then had to sit in reception while our room was again cleaned. The staff were again very apologetic, we did receive a 50% discount on our room (though in the morning when we checked out it was not offered we had to ask) but we still remain incredulous at the shocking standard to cleaning in this hotel. Someone else's faeces on the toilet seat that we had to keep looking at because the cleaning staff were not doing their job. June 15, 2014
Rated 4.0 out of 5.0 by On way to rugby match Old building that copes well and looks good inside. Bathrooms need updating. June 11, 2014
Rated 2.0 out of 5.0 by One of the worst Holiday Inn hotels I have been to. Room cleanliness - much room for improvement, Noisy Really used furnitures Missing parts of the shower WiFi Quality - terrible Quality Great check-in but bad check-out experience June 11, 2014
Rated 5.0 out of 5.0 by Better and Different Hotel than other Holiday Inn and Holiday Inn Express Excellent reception staff. Accommodative, cooperative, considerate for children. June 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service very welcoming front desk, splendid food and overall nice experience June 3, 2014
Rated 5.0 out of 5.0 by Great Stay Very nice staff and a great place to eat. Very close to all types of venues in Milton Keynes. I enjoyed the stay and will stay there again when I return. June 3, 2014
Rated 5.0 out of 5.0 by shopping weekends We visit this hotel around 3 times a year for a big shopping weekend. Staff are always helpful and food and drinks good variety . Rooms good, would like the option of not staying on same floor as families with young children , we found our second night to be a bit noisy with 2 large families of children running around near us till nearly 10, we are light sleepers. Usually ask for quiet room, but didn't check when offered the upgrade so will ask in future. Otherwise, all good. May 31, 2014
Rated 5.0 out of 5.0 by Great Place To Stay Fantastic Staff probably the friendliest in the chain. Great location for the shops and only a couple of miles off the M1 May 28, 2014
Rated 2.0 out of 5.0 by Poor communication Rang the hotel the morning after check out to say I had left A t shirt in the room. Said they would ring me back. They didn't. Rang again the next day. Said they would ring back. They didn't. This happened for 5 straight days, before somebody put me through To housekeeping who said they didn't have it. Have a number of future bookings lined up which I am now inclined to cancel(and pass onto my company what has happened as they are a big customer) May 23, 2014
Rated 4.0 out of 5.0 by Me time Good hotel this time on the first floor so I get the wifi which you pay for, but will become free soon May 21, 2014
Rated 4.0 out of 5.0 by Milton Keynes Trip Lovely hotel in a great location inside MK centre. Very hand from the train station and close to all local shopping / eateries. Room was lovely and I had a really good nights sleep. Atmosphere in the central area was excellent, very roomy and open while I enjoyed Starbucks or breakfast there. Only downside was some confusion that WI-FI has been rolled out to all club members in 2014 yet there was an attempt to charge me for this. Also you only get your newspaper here as Platinum, not as gold or club as I have found in other Holiday Inn's. Apart from that, a lovely and relaxing stay. May 21, 2014
Rated 1.0 out of 5.0 by Do not recommend Let me start by saying I travel all over the world for work. I have been to many parts of Europe, Asia, and North America. I have never been so disgusted and disappointed in a hotel stay than I was here (and my 4 other co-workers agree). We stayed here for 2 weeks, so there are many things to write about.... -The first night I checked, I unpacked and showered and then noticed there was not safe in my room. I went to the front desk and asked and they said they could bring me one. About an hour later they called me to tell me I need to switch rooms if I want a safe that bad. I was not thrilled because I had already unpacked so they said they would be bring me a cart. They then proceed to knock on my door and tell me they couldnt find the cart. Unacceptable. -The pool and steam room were closed the entire 2 weeks I was there. They did not bother to mention this when I checked in. -Two times during my two week stay my keys did not work. I had to go to the front desk and get them reprogrammed. I have never had this problem at any other hotel. -There was an employee who was an older lady in the breakfast room that was extremely rude. She would be visually frustrated when you asked for your coffee to go. -We went to London for the weekend and asked the front desk the best way to get there. They were absolutely no help and never offered assistance. We left our bags at this hotel for the weekend and when we returned, they could not find them. Then they realized they were in a locked room and the door handle fell off!!!!! The maintenance guy needed to be called and fix the door handle before we got our bags. We waiting about an hour to finally get our bags after being exhausted from siteseeing all weekend. -The internet was supossed to be included in our corporate rate, but the front desk staff told us it wasnt. We had to get out our computers and physically show them proof. Then to use the internet, you get receipts that last 24 hours with a login ID and passwork. It is a pain reconnecting every 24 hours with a new receipt. -The rooms are a bit outdated -I still have not received points for my stay from 3 weeks ago. May 20, 2014
Rated 4.0 out of 5.0 by Central MK and very close to shopping First time stay so first impression only... good location and comfortable rooms. But note: worry-some parking rules in this area so be careful to check you have covered your parking! The additional service charges on food make it surprisingly expensive to eat in. I wasn't offered any upgrade or even a paper. May 3, 2014
Rated 5.0 out of 5.0 by A romantic break Just back from 2 nights at MK Holiday Inn with my wife, stayed in an executive room, big clean room, huge bed, even bigger TV! very quiet, thick curtains. Excellent room service. Polite helpful staff at breakfast. Only minor criticism would be the Spa was a bit tired, and no jacuzzi, but a well stocked gym and friendly staff... All in all a lovely few days, including skiing on snow just up the road! in the dome. April 28, 2014
Rated 3.0 out of 5.0 by Priority what! On arrival no recognition of priority membership, no upgrade no free paper, no nothing hotel 80% empty. Room not inexpensive and could do wit a update as getting shabby. Shame have stayed here before but seams to have gone a bit down hill. April 25, 2014
Rated 5.0 out of 5.0 by Recent Stay We stayed as a family (2 kids) at the MK Holiday Inn over the Easter period and had a fantastic time. The staff were amazing particularly in the restaurant. The kids were spoilt with Easter eggs almost every day! Family rooms work really well with the kids having their own little area in the room. The only thing I can think of that could be better is the temperature of the swimming pool. This is our third say at the hotel and we will be back again. April 23, 2014
Rated 5.0 out of 5.0 by Great location, good facilities Really friendly, welcoming stay. Easy to find and excellent facilities made for a first class stay. April 21, 2014
Rated 5.0 out of 5.0 by comfortable room and good weekend away We have used this hotel many times and it continues to give good value for money. The weekend we spent here was relaxing and very enjoyable, having a pool and leisure facilities is an added bonus. Staff are always helpful nothing being too much trouble. April 18, 2014
Rated 4.0 out of 5.0 by Never realized the night staff were arrogant....... I've stayed here a number of times in the last few years and the daytime/ evening staff throughout the hotel are excellent. However at my recent stay I was witness to something that completely shocked me and that was the arrogance of the night staff. I will safely say that after all my travels over the years, I've seen the guards at Checkpoint Charlie or members of Her Majesty's Customs and Excise at Heathrow would give a warmer reception than the staff that are employed for night duties at this establishment. A couple of tips for them and this was as from my viewpoint as an observer and not of the guests concerned (i'm sure IHG would probably see a formal complaint from them). 1. Prejudice - You may have had trouble with other guests in the past but please don't brand everyone with the same brush. 2. Give the benefit of the doubt. 3. Its a hotel and not a nightclub, so the staff need to remember that you need a little bit more tact and diplomacy when speaking to people. From what I saw that evening I would choose not to use this hotel again as it worries me that I may end up being on the receiving end of the "judge, jury and executioners" that are employed there. What a real shame....... April 11, 2014
Rated 5.0 out of 5.0 by Great service as always We always stay here when in the UK, it is like being at home nothing is too much trouble. The staff are superb and always pleasant and helpful. Thank you for another great stay April 3, 2014
Rated 5.0 out of 5.0 by overall faultless Relaxed atmosphere. Comfyrooms. .highly recommend will definitely be staying here again April 2, 2014
Rated 5.0 out of 5.0 by Great Staff - Excellent Service - Nice Modern Hotel My family and I had a fantastic experiance at the Holiday Inn, Central Milton Keynes. A Modern Hotel so everything was pretty standard. Although I still love the Pillow Menu Concept (well it makes me feel like an individual anyway). One small issue was the condition of the Health Club pool, it looked and felt a little tired. That said, there were notices up saying that it was due a refurbishment in May. What takes this hotel from the ordinary to being really great is its staff, l could not fault a single one, always helpful approachable and friendly. Thanks for a great stay. April 2, 2014
Rated 3.0 out of 5.0 by No worthwhile platinum perks and terrible wifi IHG has no real platinum perks apart from the occasional free drinks, there is no free breakfast, no room upgrades and the 'free' wifi is so terribly slow #dial up speed slow!!!# that I had to resort to paying 24 pounds for 3 days of 'high speed' wifi which in fact turned out to be super slow as well. The hotel is OK, but they really need to fix their wifi problems and IHG needs to come up with a more worthwhile plan for platinum customers. March 23, 2014
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