Rated 3.9 out of 5 by 153
Rated 3.0 out of 5.0 by FridaysChild Decent location and comfortable rooms
This hotel allowed me to check in early, which is always a good start. However, the rest of the stay was just average. The room was comfortable and there were good food and drink offerings, but the staff was not particularly friendly or welcoming. There was no IHG Rewards Club recognition.
August 26, 2013
Rated 3.0 out of 5.0 by Lissa79 Not really impressed saving grace was the staff !!!
We were informed that the bar would be open 24 hours but found it shut down by 12.30 am only to be told that the man on reception will open and serve as requested which he did and he was very welcoming and polite, however arriving back to a dark closed down bar area was not at all welcoming.
We felt that nearly £10 for a breakfast was VERY expensive especially when you consider the room price is not particularly cheap either!!
We also found many black hairs in our room on arriving which was a little off putting.
We felt that the fact that the cash machine in the hotel made a £1.75 charge for withdrawals was quite a con - surely a hotel from a international chain such as Holiday Inn could provide their customers with a free cash point???
Overall the staff were very friendly and polite but that is all i can say that we were overly impressed with.
August 23, 2013
Rated 5.0 out of 5.0 by LTID Vanilla hotel in good location.
The hotel is an absolutely standard Holiday Inn. The rooms are a reasonable size, very clean with all the facilities you would expect. The "best" thing is the location of the hotel right in the center of Milton Keynes straight across the road from the shopping center.
August 22, 2013
Rated 4.0 out of 5.0 by docajenk A very comfortable stay
The rooms are spacious and comfortable. Breakfast very good. Health club worth a visit. Service generally good apart from a poor check in experience. Would certainly stay again. Location is the best in Milton Keynes.
August 22, 2013
Rated 1.0 out of 5.0 Not crediting reward points
Stayed here multiple times recently, but every time I stay it becomes a real effort to have my Priority Club points credited. Hotel itself is fine but minimal points until they sort this problem out.
August 17, 2013
Rated 3.0 out of 5.0 by frequent6traveller Average hotel...but hard working staff
Average hotel, value for money...lets say you are paying for the location. The hotel itself is well laid out with a great atrium for evenings. The food in the hotel, I would not recommend. I found it over priced for what you get and both nights' food gave me a dodgy stomach is following day!. Wine is overpriced and average selection.
The staff, front desk (Amanda) were great, along with the waiting ataff at breakfast and the evening bar.
August 14, 2013
Rated 2.0 out of 5.0 by AH13 Great hotel, but major staff shortages and trial food menu poor!
The hotel has cut back on staffing which has impacted the morale, service and cleanliness in rooms.
The new trial menu is poor.
August 12, 2013
Rated 5.0 out of 5.0 by Plingela Great room excellent staff supet breakfsst
Great room super breakfast excellent staff through and through. Made us feel like v i p :)
August 12, 2013
Rated 1.0 out of 5.0 by BlueEyesBabe Smelly room, hallways littered and noisey neighbours
Upon arrival infomred that we had to pay for overnight parking - considering this is a hotel this is another added extra, which was not mentioned previoulsy and seems excessive considering the room rates.
On the way to the room there were trays of half eaten food and litter left outside of other rooms... these were not cleared away until the following morning ... we arrived early afternoon and went up and down the hallways a few timese, shopping , eating out , meeting friends for the evenings etc.. It made the place very untidy and looked unclean.
Opening the door to the room it was very obvioulsy a smoking room at some point previously as the room had a very STRONG smell of stale smoke, I can not stress how smelly it was. YUK!
The room next door obviously had doors that would only close by being slammed several times. The occupant was either super loud in conversations or the walls are paper thin as they decided to hold a very long conversation at 6am that woke us both up, they only subduded their voice levels at 7.30am after I BANGED very loud on the door a shouted BE QUIET! the hotel staff did nothing to resolve this for us.
On the Plus side, it was centrally located and the Bar staff were friendly
Unformately the same cannot be said for the morning receptionist who brushed off the complaints and ignored us apart from ensuring she took the money.
I would not recommend this hotel if you wanted to have a good nights sleep and I would not recommend eating here as they do not seem bothered about food hygene, where it is visible to guest, so I dread to think what the state of the kitchen would be.
August 12, 2013
Rated 5.0 out of 5.0 by Palodia Warm welcome, comfortable room, excellent breakfast, caring staff
Well organised parking. Greeted with the usual warm welcome which is always appreciated after a long drive. Allocated a quiet room with a large comfortable bed and lovely squashy pillows! Breakfast excellent and plenty of it. All staff have a caring attitude and give the impression they want you to enjoy your stay. This appears to be a well managed hotel and I would recommend it to anyone.
August 11, 2013
Rated 3.0 out of 5.0 by eye232 good clean room
I am sorry to say our experience this time with this hotel was not a good one. As we were woken up lots of time during the night by noisy party goer running in the corridors and shouting waking anyone up, and people congregating in front of hotel building all night until 4.30am. As we were sleeping in a bedroom in the front of the hotel we could here all this. Why were people allowed to congregate like this and cause a disturbance is not fair on other peaceful hotel stayer. There was no telephone in the room so we could ring down to reception about this noise so we had to put up with it, until I shout out of the window for them to shut up. We complained to the hotel manger the next day or more like the same day, but we was not very sympathetic in fact he was very abrupt and said " Well I can't get you sleep back." What sort of answer was that.
He did'nt like being told when we said when we said about why he was allowing people to congregate in front of the hotel on the seats.And was not for just a smoke as it went on for hours.
August 3, 2013
Rated 5.0 out of 5.0 by Anne01 Very comfortable bed and clean and tidy room
We had a great weekend away with the kids, lovely room, great
service. Shopping Centre just a stroll across the road, close to
Guillivers Land. Kids loved the swimming pool. The Breakfast was amazing. Will come again. Thank you Holiday Inn.
August 3, 2013
Rated 3.0 out of 5.0 by BadDog Cheap and cheerful
It is what it is, a cheap and cheerful alternative to the big brother, and just to entice you , you get points too.
August 1, 2013
Rated 2.0 out of 5.0 by MPG93 Not vey impressed !!
Stayed at Holiday Inn Saxon Gate West on way back home from holiday abroad with my wife.
On check in were told that we had been upgraded to Junior Suite.
When we went into the room, it was really hot, so we switched on the air conditioning, which did not work (just gave out warm air).
Adjusting the control knobs made no difference.
Huge windows acrross full width of room, but not one opening window !!! Complained about air conditioning, but nothing could be done.
Were given a fan to use, but not one 3 pin socket anywhere near the bed, so did not have good nights sleep !! Asked for extension lead, but only one available was only 2ft long (useless).
Also sofa bed had been set up, taking up al ot of the floor space.
I have stayed at this hotel many times, usually staying in Exec Rooms, which are far better than the Junior Suite !!! with air conditioning that works and either an opening window or sliding door onto balcony.
Hopefully I will not be offered a Junior Suite again !!!
Very unhappy customer !!!
July 31, 2013
Rated 5.0 out of 5.0 by banksy237 Highly Recommended
Would highly recommend to anyone staying in the milton Keynes area, only stayed there for one night as for actives booked in the morning. but wished i stayed longer. Staff was really helpfully. even thou the wifi and parking are a bit over priced there's cheaper to be found at a stone thrown away. (parking look out for the purple bays 40p ph (7/2013) thats all over the centre of this town and used mobile data on vist). breakfast had a huge choice and friendly staff on hand to top your drinks up. will have to return for the Christmas shopping... and the spa on the lower ground floor was a bonus...
July 28, 2013
Rated 4.0 out of 5.0 by Harry25 Comfortable hotel in a good position.
This is a very good hotel in a brilliant position.
Short walking distance to the shops and restaurants.
The reception staff were friendly and helpful.
We would definitely stay here again.
July 13, 2013
Rated 5.0 out of 5.0 by Denees Business Dinner
This Hotel is ideal for business meetings and for dining afterwards.
July 11, 2013
Rated 5.0 out of 5.0 by mrmackoy F1 weekend trip
I took a few clients to the F1 weekend, and trying to find somewhere to stay was a nightmare even though we had planned early.
However, we managed to secure rooms in this Holiday Inn. The staff were great, really friendly and relaxed. Nothing was too much for any of them!
There was complimentary gifts and toiletries on our check out, very nice touch and it went down really well with our clients. I was impressed! There was more of a luxury feel with this Holiday Inn too.
Will be booking next years trip with these guys again!!
July 6, 2013
Rated 4.0 out of 5.0 by thetaxwoman Very good all round, once we'd moved rooms...
Due to some confusion over our booking we were initially allocated a rather small and poky double room, though we had booked an executive. However reception quickly sorted this out, and our new room was much better. Spacious and comfortable, with the added touch of complimentary water and Mars bars (much appreciated!), we enjoyed our stay in this room. There was a problem with the safe which was quickly resolved very late at night.
The breakfast was a standard buffet, plentiful and tasty. Staff accommodated our rather specific requests for tea and coffee served just as we like it.
We didn't eat otherwise in the restaurant, but enjoyed a late night drink at the bar, where the barman was cheerful and friendly.
Special mention to the receptionist who sorted out our room problem and also moved her car so that we could get into the hotel carpark (we think it was Katie). We really did appreciate this unexpected and kind gesture.
June 24, 2013
Rated 2.0 out of 5.0 by Visitor3202 Note a good experience
The family room we were booked in was very noisy from some sort of a generator engine (or something of that sort) that was constantly making a noise from what sounded like the next room to ours. Initially, we thought it was the air con in our room but it wasn't even switched on. Even after switch On & Off of the air con - the noise did not go away.
Also as the room did not have a window that you could open, we were left with no option but to turn on the air con for most part of our stay and it was very difficult to sleep.
The bathroom door was broken as you couldn't lock it and had bits missing. However, by the time we noticed this it was getting late & did not bother to ring Reception. We did notify them at check out and the gentleman was very polite & apologised for the experience but am afraid the damage was already done.
It's a shame really as the location is most ideal in Milton Keynes.
June 21, 2013
Rated 5.0 out of 5.0 by creedy comfy bed
Yes the bed is very comfy with really nice pillows and a shower which is just amazing!
May 18, 2013
Rated 3.0 out of 5.0 by bharat27 Front Desk
The front desk always seemed to understaffed. If you dial zero on yr phone, nobody would answer the phone ever.
If you walked to them, they didn't seem to be courteous either.
It appears that the staff of this hotel needs some "Hospitality" training
May 9, 2013
Rated 5.0 out of 5.0 by Adrian19 Great location
Well placed hotel for business and leisure. The only problem is often its full.
April 29, 2013
Rated 4.0 out of 5.0 by Rosabellaj Good experience
Spacious rooms and comfortable beds. Excelent amenities. Disappointed that no slippers were provided in the executive room.
April 19, 2013
Rated 5.0 out of 5.0 by Looloo Enjoyable stay
We really enjoyed our 3 night stay, the hotel is in an excellent location and was easy to find. Our stay included breakfast and there was a wide choice of food all of which was very nice. The staff here are very helpful and make sure you enjoy your stay. We don't normally stay at holiday inns but would certainly try other hotels now and will definitely be back to this one.
April 12, 2013
Rated 5.0 out of 5.0 by Kimbo1 A great stay
I have stayed at this hotlel on many occasions and have never had a bad stay, hence I keep coming back! Come with family and we have a lovely time, staff are so friendly and attentive and great with my children, we ask for a particular room and are never let down, thank you Holiday Inn Milton Keynes.
April 11, 2013
Rated 1.0 out of 5.0 by MK123 MK123
Room very hot (no air or window to outside). Constant noise from staff giggling and laughing at 4am in the morning! (our room overlooked the bar area). Flickering light in wardrobe could have been sorted out and hairs in the bath. Maid disturbed us even though we had a sign on the door saying 'do not disturb' as we were very tired from evening before. Also charged for staying in the hotel car park at a rate of £6 per night which gave us an unexpected bill at the end of our stay. If you want a good night's sleep, book elsewhere!
However, the reception staff were very helpful and polite and we couldn't fault their professionalism.
April 8, 2013
Rated 5.0 out of 5.0 by leckier1970 Good Hotel, Excellent Staff
I have to say the hotel is nice and good value for money and is in an excellent location in Central Milton Keynes however it’s the staff that make all the difference here, from breakfast room to reception and maid service they are all so pleasant and have great memories 1. Remember me and use my name without checking who I am. 2. Remember small things like drinks at the bar from the previous evening and offering the same again 3. They’re conscious that you are having a great stay and checking in a timely manner. 4. Last but not least room service/ reception calling to make sure everything are ok.
Very happy with the service here, more expensive organisations could learn more. Well done and thanks!
April 5, 2013
Rated 1.0 out of 5.0 by Billy29 Very poor
We were a walk in booking looking for a two night stay. We got a great price for the room, had a good meal in the hotel restaurant and retired to the room. We found we had been allocated a disabled room that was not practical.
We asked to be moved. At first the receptionist insisted we had ased for a disabled room and finally agreed to move us, but only for one night. They had two coach loads arriving the next day.
The most disappointing fact was that, on arring home, I found we could stil book a wide range of rooms for the second night.
March 28, 2013
Rated 5.0 out of 5.0 by bluestoner keen miltons
great hotel one of our favourites! stayed here many times and will stay many more
March 28, 2013