Rated 4.4 out of 5 by 182
Rated 5.0 out of 5.0 by Marilyn727 Wonderful Experience
I am a traveling nurse on contract in Milwaukee and recently stayed at the Crown Plaza Hotel West. My experience at this hotel has been nothing but WONDERFUL! The professionalism of the staff has been the BEST. They were courteous, available, and bent over backwards to make sure my stay was enjoyable. I was there on business for weeks and would recommend this hotel for business or pleasure. The rooms are clean, the food wonderful, the service expedient, friendly staff, wonderful amenities and relaxing atmosphere. In my career ,I have stayed at many, many hotels and I can only say this stay has been a WONDERFUL, WONDERFUL, WONDERFUL experience!!!!!!!!!!! Thank you Linda, Lindsey,Drew, Jacob, Sarah, Rivers ,Ingrid ,Matt ,LaJerrerica for being so kind,patience, understanding and most of all so professional.
June 12, 2014
Rated 5.0 out of 5.0 by Yooper99 Great Stay!
This was my first stay at a Crowne Plaza even though I am a IHG member. It was great and I will consider the CP in future travels.
June 10, 2014
Rated 5.0 out of 5.0 by Too young to retire Best night of sleep while traveling
Stayed at the Crowne Plaza Hotel in Milwaukee on Business and usually don't sleep well away from home. I can't remember ever having a better night of sleep while traveling.
June 9, 2014
Rated 5.0 out of 5.0 by Bill and Eann Location
We have been staying here because of it's location near the Children's Hospital . The staff has been very helpful with cribs and a refrigerator in the room catering to the needs of our young grandson and family members. They know what it takes to make our stay comfortable. We recommend this Crowne Plaza highly.
June 9, 2014
Rated 1.0 out of 5.0 by JRG123 Would not go back
Tiny rooms, no hot water for shower, had dirty bed linens. Staff was very nice and responsive, but this hotel is a poor product for the price you pay. I would not recommend to anyone.
June 4, 2014
Rated 5.0 out of 5.0 by nonii 24 hour pool
Will be back love the 24hour pool. It is a great place to stay .Thank you
May 28, 2014
Rated 4.0 out of 5.0 by Mom of Four Great Property, But a Bit Noisy
Our room was very nice, and staff were welcoming and attentive. Our only problem was noise -- noises from rooms on either side of ours and from the hallway.
May 28, 2014
Rated 3.0 out of 5.0 by Atticus1 Needs work
Have stayed many times. Most recent suggests house staff needs more focus. First night in room phone did not work by bed, remote for TV didn't work properly, and small shampoo bottle they leave for guest convenience empty.
Desk staff did resolve all issues rapidly just some disappointed these had to be brought to their attention.
May 26, 2014
Rated 4.0 out of 5.0 by jasoer91 great location great front desk staff very clean
I loved the hotel and the front desk service. The rooms were great and clean. Free shuttle service to the game was a plus.
However there were a few things that bothered me. We stayed on May 9th, 2014 and the bar staff was not the friendliest. They were not rude, but yet not above and beyond. Also we came home from the game early in a cab....and thought we would watch the rest of the game in our room. We had to go down the the bar lobby area to watch it. Did not have it in our room. very disappointing. Other than that our stay was delightful. Would stay there again but not to see a game.
May 14, 2014
Rated 2.0 out of 5.0 by Happy29 Not for me
Here was the good: the executive lounge is awesome, open 24/7 with a stocked fridge of water, pop, juice, ice cream in the freezer, snacks and breakfast. The room was clean, bed comfy, really nothing to complain about on that end.
Upon arriving at hotel, they have signage stating "No Firearms or weapons, except in your locked car" If I had known this I would have never booked the room. ATTN: IHG start having hotels list this when you book rooms on your website, just like you list Non-Smoking hotels. As an ex smoker I would not book rooms at Non Smoking hotels when I was smoking, and as a concealed carry holder I would not book rooms at hotels that ban it.
All in all I will stay elsewhere on my next weekly trip to the milwaukee area.
April 24, 2014
Rated 5.0 out of 5.0 by Ghost13 Great property
Stay at this hotel frequently. One of my favorites as it has everything a business traveler (or vacation traveler) needs.
Friendly staff, great restaurant and lounge, very nice fitness facilities and clean spacious rooms.
April 18, 2014
Rated 1.0 out of 5.0 by Pack12 Don't get the Brewer package
When we checked in I don't think we even got a hello from the person who checked us in. She wasn't rude, but she sure wasn't pleasant. We booked the Brewer package which included 2 bottles of water, snacks and 2 drink tickets. She didn't give us any of those things, but I thought maybe they were already in our assigned room. No such luck. I stopped at the front desk just before we left on the shuttle for the game. The person who checked us in was no longer working so I told a different person that we didn't get our stuff for booking the Brewer package, but all I was given were the 2 drink tickets. The shuttle after the game was a total disaster. After waiting for an hour and a half, we took a cab back to the hotel which cost us $17.00. So much for the "free" shuttle. It's too bad we had the bad experiences because the accommodations are really nice. The room was clean, the bed was great and the bathroom was really nice. Left a sour taste in our mouth and we will probably book elsewhere next time we are in town for a Brewer game.
April 16, 2014
Rated 4.0 out of 5.0 by Dr. Doug Recommended
This is probably the nicest and cleanest lodging in a 5-mile radius. Construction has to be completed soon on the roadways, but it's not just a problem for this hotel. Still easy to get to. Hotel is very clean and professional looking, but also one of the highest rates in the area. Maybe you get what you pay for? Hospital rate makes it a little more affordable.
March 30, 2014
Rated 5.0 out of 5.0 by Tinker34 Very nice hotel and bar/restaurant
We stayed one night and had a great time. The room was very neat and clean and the bed very comfortable. The only con was that we could not seem to get our room thermostat to hold the temperature at a comfortable setting. It kept always going back to 72 which was way too hot for us. I also wish they would go to individually wrapped plastic cups in the room rather than glass.
Staff was very pleasant and helpful.
March 26, 2014
Rated 4.0 out of 5.0 by Weekly In MKE Covered the Basics, Needs the Extras
This hotel has the basics covered - a clean room with a comfortable bed. And they definitely do those things well. I even give them a big thumbs up for putting glass door, walk-in, non-tub showers in the bathrooms (finally someone realized no one is taking a bath in a hotel room). But for someone like myself who spends a majority of their time in a hotel, it is the extras that really make a hotel stay enjoyable (or perhaps even tolerable).
Here are the extras (some may even call these basics) that I'm referring to.
Internet. One area where this hotel greatly lacks is the quality of the Internet. The wireless in the rooms is exceptionally slow, if your Apple product (I've been told it's only a problem with Apple products) is even able to connect to it at all. This seems ridiculous and very unaccommodating to a large percentage of guests with iPhones or iPads. As a Platinum member I get the "Internet Upgrade," but I don't think I've ever received a full strength connection to the WiFi on any of my devices (including my PC).
The gym. The hotel gym is very spacious and well equipped as far as hotel gyms go. This is definitely a plus. However, the ellipticals don't work. They've never worked, even after multiple requests to the front desk that maintenance take a look at them. Increase the resistance from 1 to 25, it doesn't matter, they're all the same. What you are left with are treadmills and stationary bikes. Fine, but fix the ellipticals!
Other than those two things, this hotel is nice. The food from the restaurant is good. The beer selection is great. It's close to surrounding restaurants and activities, and makes for a quick commute (for me) to work.
March 17, 2014
Rated 5.0 out of 5.0 by Paunack Great!!!
Staff is war and friendly. As a single business traveler it is so nice to be greeted at the bar, chatted with a bit about the topics of the day and then left alone o go through email over a late dinner . There a fine line here and staff at the Crowne figured it out!!!! They also have my favorite LifFitness treadmills! Major bonus for me.
March 16, 2014
Rated 3.0 out of 5.0 by sjbrady7 Needs work
I stay @ this property @ least 1/month. You would think they would remember me?? Why do I come back?? My company is located < 1 mi. away & has a decent rate. I typically ask for a room with a tub / shower & typically never get one on my return. If I stay more than 1 night, there are never enough towels / wash cloths / shampoo replaced on the next day & I have to call down for more. Several times, the dirty towels have been left in the shower.
The beds are very hard & not very comfortable. And with so much road construction going on around the hotel, it (a) makes it extremely difficult just to find the entrance & (b) can be very noisy @ times.
March 9, 2014
Rated 5.0 out of 5.0 by Tamo Great Stay and a Beautiful Hotel.
We have stayed at other Crown Plaza Hotels & resorts, and this one was definately a 5 Star stay. We had to visit the area because our grandson was in Wisconsin Children's Hospital, so the location of this hotel, even in spite of construction all around the hotel, was a really close stay. All in all, the bed was comfortable, the walk in shower was a wonderful treat as compared to showering in a tub. The check in and out staff was great, very friendly and accomodating. Only down side to this hotel is that I wish we could have had a smaller continental breakfast option on Sunday morning, instead of the $19.00 breakfast offer.
In spite of this, I would recommend this place to family and friends.
February 12, 2014
Rated 3.0 out of 5.0 by golfpro Great facility - HORRIBLE WIFI
Stayed here several times in the last 6 months. Each time, I talked to the staff and or emailed them about the poor wireless service. I'll stay at another hotel, because NOTHING has been done in regards to upgrading the internet service.
4 days with the laptop crawling along and my Iphone barely able to navigate using wifi is too much for me.
Maybe its not everywhere, but the 8th floor/Executive level is brutally slow.
If you don't work on your computer, this is a great hotel.
February 5, 2014
Rated 4.0 out of 5.0 by Scott1977 Great property, but...
I always check this property first when traveling to the Milwaukee area. Unfortunately it's not always available or the rates are sometimes excessively high. It is on the top of my list though.
My only complaint is not receiving Platinum member bonus points. When checking in, I'm asked if want 500 points or another reward; I always ask for the points. This stay was the third time I did not receive the points. I called about a month after the stay and they said it could take 4-8 weeks. It's been three and half months now and no points:-(
January 14, 2014
Rated 3.0 out of 5.0 by C E32 Not on my list of hotels to frequent
Firstly when we checked in I had a brunch that were supposed to be included in the charges and they weren't even though the person I made reservations with said it would be because I made reservations with her instead of on the Internet where I would have gotten the brunch included. I asked was their a fridge I'm our room, their wasnt. We went to the pool and we had a water bottle for my son and they made me take it back up to the room.
January 4, 2014
Rated 5.0 out of 5.0 by Car'louis Breakfast
I was on a tight schedule and I would have missed breakfast but the staff assured me a carryout could easily be put together. They made a great sandwich with orange juice for my trip and off I went. Thanks so much.
January 3, 2014
Rated 4.0 out of 5.0 by Milwaukee Visitor Christmas 2013 Stay
This is by far the best place to stay in Milwaukee, WI. Every time we are in Milwaukee this is the place where we stay!
December 28, 2013
Rated 5.0 out of 5.0 by PrairieDoug Helpful Staff Made for Pleasant Stay
Thank you to your front desk staff for mentioning the availability of your free shuttle service to area restaurants. Your courteous driver to us took our destination and picked us up again. No need to worry about drinking and driving or calling a cab. Your restaurant staff at breakfast also made us feel welcome and at home.
December 20, 2013
Rated 5.0 out of 5.0 by Zoey101 Comfortable rooms and convenient location for shopping.
15th annual holiday weekend shopping trip with friends. We enjoyed the rooms but mostly the convenience to Mayfair Mall and great eating places.
December 10, 2013
Rated 5.0 out of 5.0 by rick510 Wonderful Staff - Good restaurant.
This is a nice clean property. Very well maintained. The staff is a pure delight! All very friendly and go out of their way to help.
The complimentary 5 mile radius shuttle is a blessing for business travelers with no rental car. They regualrlly shuttled us to restaurants and then picked us up.
The in-house restaurant offers very tasty food. The quality is far above most hotel restaurants. The bar staff really hustle and do a great job.
The only thing I would like to see change is the breakfast buffet vary from morning to morning a bit more. $ days of the same basic offerings.
Highly suggest this property for your next business trip.
December 9, 2013
Rated 5.0 out of 5.0 by NAVY65 AN EXCELLENT EXPERIENCE
WE WERE PLEASED WITH THE SERVICE,THE FRIENDLY
STAFF. CLEANLINESS WAS SUPERB!
THE FOOD WAS EXCELLENT.
CHECK IN AND CHECK OUT WAS QUICK AND EASY.
WAIT-STAFF AT DINNER WAS EXCEPTIONALLY GOOD.
November 20, 2013
Rated 5.0 out of 5.0 by ANF9 Quality and Convenience
I generally have to come up to this area at least once a month for 3-5 days for work purposes associated with the Medical College of Wisconsin. I have tried staying at other hotels in the surrounding area and have always come back to this one. Why? Due to their superb cleanliness, professional and calm atmosphere, value and convenient location only 1 mile away from the medical college's campus. Also, they have some of the best toiletries on hand for their guests and when you travel as much as I do bringing toiletries is a real pain.
October 30, 2013
Rated 5.0 out of 5.0 by ok24stacey LOVED the room!
The hotel is very nice, the rooms are comfortable and inviting. I was looking forward to being back in the room about 3 hours after leaving for work each day I was there.
The doors seem to slam loudly, I wouldn't want to be near the stairwell again but the beautiful room and lobby made up for it.
October 30, 2013
Rated 5.0 out of 5.0 by onefortyfour Great service
The room was clean and spacious, the staff was more than accommodating and very friendly! I had forgotten a toothbrush and called guest services -- it was promptly delivered with a smile! Breakfast buffet was tasty, fresh, and suitable for all dietary restrictions.
October 28, 2013